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May 2023 by Gary M.
The old lady in the pharmacy hates her job. Just go home and let a person who needs a job do. Never come back to the store even it opens 24/7.
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May 2023 by Deborah P.
Love rite aid pharmacy it's my favorite place to go and they know me well there and I love that the customer service steals the show! The place is organized to the hilt and always offers the best deals with food and drinks and an ambiance that tops the list for me as far as I can see! I'm a regular visitor in the pharmacy so I have no problem finding the right prescriptions for my meds and the pharmaceutical staff makes it easy for me! So come on down to Rite Aid and pick up some stuff you will be impressed by the pharmacy and the store they will have some extras for you and leave you wanting more!!!
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November 2022 by Claudine M.
Horrible pharmacy department at the Great Neck location - I have been trying to get in touch with them about my mother's medicine and NO ONE ANSWERS THE PHONE! I have been calling for the last two hours- i finally called the store and some idiot tells me they are busy and hangs up! They should be ashamed of themselves!
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October 2022 by Dan Y.
If you are not open 24/7 please update your hours. Went there at 12:54 AM to get infant fever relieve medication for my son and it was closed! Update your hours on yelp and google so you are not wasting people's time when time is of essence.
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May 2022 by Sherry W.
I'm shocked at the poor reviews, as my family has been a customer for DECADES and this Rite Aid has always been our first choice listing for doctors. Pharmacists have changed through the years but including today, have always been accurate, helpful and patient answering questions. Plus fast. Our Rx is sent to them from any local area doctor's office and I may have to wait ten minutes til it's filled. Lines are rarely long and move quickly. The store is clean and quiet. I recently had a concern about stopping a drug and got a pharma on the phone right away who gave me a good answer and made me feel calm. I hope others will speak in defense of these hard working, knowledgeable folks. Finally, I always park easily in their free lot. Don't know why people make such an issue of that lot.
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January 2022 by Erin E.
The pharmacy in this store is horrible! It's amazing how long the waits are, 30 minute line to pick up a prescription. This has been happening before the pandemic and it's amazing how they don't pull complaining customers to the side and ring others out.
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December 2021 by Stacey Ann S.
If i could zero star i would. I was in need of my prescription high blood pressure machine. Which my insurance paid for delivery. Normally i would go get it my self.but this time i was unable to .i have called this pharmacy ask for refill and delivery they told me the delivery person was back already so the next day. the next morning call 8.15 am letting them know i am out of medication and please deliver it early the took my delivery info and said it will be delivered. At 12.30pm no delivery. I called from 12.30 until 2.30 pm before someone answered me.to say the delivery person have been back.and they cant delivery today.same thing as the day before I said this happened to me yesterday and i told the lady my head is now hurting from no meds and is the same story again. So i said am supposed to end up in the hospital. She i dont know. Hold on a minute. I hold on she came back to the phone and said i cant help you if you need it you have to come in and pick it up.i said do you think if i could pick it up i wouldn't it my meds.she hang up the phone in my ear. I had to called my regular cab driver gave hi my info to go get the meds.they dont care about people i never treated a costomer that way .and when my cab driver went there the prescription haven't even filled. He had to wait 10mins for it that mean after more the 24 hours of call left messages speaking to people they did not even have the courtesy of filling the prescription something as high blood pressure medication. Am moving my prescription to cvs.do t want to associate my self with a pharmaceutical company that dont care about there costomer s wellbeing.
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December 2021 by Dalya M.
I spent over an hour trying to call the pharmacy left messages and waited over 24 hrs. Still no response. Very unprofessional. Use cvs it's better I'm sure
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November 2021 by Lane H.
Ridiculous lines nasty attitude from people that work there no one willing to help nobody answers the phone need I say more?
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August 2021 by Sam H.
The pharmacy department is disgusting They have no idea what the hell they are doing. You cannot get in touch with them I totally recommend going somewhere else.
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August 2021 by Martin S.
Store is no longer open 24 hours. It opened at 7 am the day I went. I asked the cashier why and she said it was because of crime.
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May 2021 by Anthony S.
Messed up my prescription real bad, pharmacists were apathetic and unhelpful.
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November 2020 by Bonnie W.
The staffs at this pharmacy overall are nice, EXCEPT the old lady with short hair at the cashier. She is very impatient and rude and seems to be unhappy serving the customers. If she is not interested in providing services to her customers, she should find a new job!!!
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February 2020 by Ivette K.
worst customer service ever never again would i ever go inside this store #04861 located on 50 great neck rd. great neck, ny 11021. if you are served by someone by the name of "chiedu m" beware he is very aggressive, rude, disrespectful, obnoxious, gruff, and very impudent. i spoke to the manager by the name of allen to address the issue i had with his employee. i told him how his employee was extremely disrespectful and how aggressively he dropped my change in my hands and crumbled my receipt. i must say the manager was no different it was a waiste of time he did not handle the situation as a manager should he did absolutely nothing. they need to get rid of the staff they're giving the company a bad name. company needs to hire new employees with good customer service worst rite aid ever!!!!!!!!!!!!!!!!!
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January 2020 by Lauren T.
Always long lines and slow motion service. The male manager during the day is the worst..Always an excuse to why they can't open another register. The older cashier lady in the pharmacy department is horrible as she literally is not trying to move at a normal pace.