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September 2023 by Ariel
I will warn you they will have you sign up for an account. To get through the automated system is tough. To even speak to person is even harder. I moved away and the closet location is Binghamton. I personally would recommend it only for the areas that have close banks. They do have a service charge if you don’t make deposits. However that is typical for banks.
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April 2023 by Evan X
Very rude staff. Extremely unprofessional wouldn't recommend this branch.
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August 2022 by Mary Jo Root
Nicest,most professional staff. Always helpful and friendly. A pleasure to go there!
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December 2021 by Lalalushyy
I was told by a teller that I should come in the store with more patience and more time so that I wouldn’t be held up because they are a training facility. Won’t be returning. Thanks for the tip.
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November 2021 by Lindsey
I was told by a teller that I should come in the store with more patience and more time so that I wouldn’t be held up because they are a training facility. Won’t be returning. Thanks for the tip.
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March 2021 by Debbie Gary
I stopped in this location today for some help; let them know right away I was not a current customer and what help I needed. The Teller could not have been more helpful!!! Highly recommend going to this bank! GREAT SERVICE!
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December 2020 by Ashley Lanning
Tiffany the branch manager was amazing. She was able to turn what was a terrible fraud experience into a reason to sing her praises. After having a large amount of fraudulent charges to my debit card I came to her office less than happy. I’m sure she was not excited to deal with me first thing in a Friday morning! She was able to help and the funds were returned promptly. She was level headed while listening to me rant and calmed me down to find a reasonable solution. I really appreciated her professional yet understanding demeanor and she was able to turn this “Karen” into a shout out. Thank you for everything Tiffany!!!
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December 2019 by Jackie Ortiz
This has been my bank for many years and Im not certain if I just never noticed or things recently changed but they have been so inconvenient lately. I rushed one Saturday morning to get there when most banks open at 9am because I had to get to work by 930 but it was closed, they apparently open at 930 and then today.. Christmas eve. I know banks close early but yet again rushed to get there because pretty much every bank closes at 3...nope not mine, apparently they closed at 2. Theres no sign on the door I had to Google it to find out. In any event just frustrating when you need to go in to a bank, especially when I just left ESL and they close at 3 for the holidays... small difference but made a big difference in trying to get things finished up. Oh well Thursday it is for after xmas, we'll be fine just inconvenient
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August 2019 by haf alg
My advice account your money before you handed to them
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December 2018 by Amber Swartz
This is my landlords bank, I come there every month to deposit my rent money into his account ( I personally have m&t. Not once but two times now my money has been placed in the wrong account when I was trying to simply pay my rent. We have both sites showed them a picture of the account number, it was read to them and we told them what the name on the account should be. Last time I did not deposit it my roommate did so I dont know how easy it was for him to figure out but i was so stressed. I found out their mistake an hour after they closed, so I called a citzens bank open a little longer, the manager there was helpful filed a ticket gave me a confirmation number and told me I could call her with any future questions. I then decided after the 24 hour period to make sure it was switched over where the mistake happened. The lady was incoherent, didnt listen to a thing I was saying, gave me the run around, and ignored vital information I was giving her. She then told me I will call you back in a bit I have to look into this. Never got a call back what a surprise.
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July 2018 by Frank Calcagno
Been here forever and never have a problem, good simple Banking.
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March 2018 by D Russell
I love this bank! They are some of the most helpful people that I know.
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February 2018 by Denise Bradley
Very condescending tones and judgmental in nature . This bank isn't for everyone. Currently sending paperwork to attorneys! Very disappointed and displeased.
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June 2017 by Daniel Drexel
Many banks have come and gone from Northgate Plaza, over the years. I hope that this branch of Citizens Bank stays around for as long as I stick around. The best staff, smiles and service of any bank in Monroe County.
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December 2016 by christina carlson
Very friendly staff. Knowledgeable and accessible.
