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February 2024 by James Smith
They couldn’t get my arrangement delivered before the recipient was out of work. I called for 2 hours trying to at least pick it up and no one answered. Then they never contacted me but contacted the recipient to ruin the surprise. Worst service I’ve had. Wouldn’t recommend to anyone. Valentine’s Day is the same every year, they should be prepared.
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October 2023 by Angela Mattice
According to google you close at 5pm Amd when arriving the door says 4:30 very disappointing
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September 2023 by ivg grantham
Received arrangement for my birthday. It looked beautiful however the Strawberries ( which is the majority of the fruit)and apples were tasteless. The pineapple taste was okay.The the next day the strawberries were mushy and moldy was glad the chocolate fell off bc my grandkids could have eaten this and it was refrigerated. I called and was simply told it should be eaten the same day it arrives.I feel that quality of the fruit was poor and for the price you should make sure the fruit is fresh. Very disappointed bc I had throw it in the garbage. One star for appearance other for quality of fruit. I’ve told my kids don’t send this again.
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May 2023 by anna knisely
I work here. Great ppl and arrangements.
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April 2023 by Positively Me
Always On Point! Anyone who bought any for Always enjoyed it. The Staff is Always Nice and Welcoming. Ordering on line is a breeze.
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March 2023 by Haley Sims
When I found out I had an arrangement coming my way I contacted the store to alter the order due to allergies. The wrong tray was delivered and when I called the manager she was rude an unwilling to make the order right. She laughed at me and was snide….on vday. I WOULD NOT RECOMMEND SPENDING ANY MONEY AT THIS LOCATION.
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November 2022 by Douglas
I don't love my partner enough to send them 12 pieces of fruit for $70+
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September 2022 by Michele B.
This location closed a whole hour early! The hours are much shorter on Sunday's and yet they made them even shorter by closing at 1pm instead of 2pm (the normal time). Me and another customer stood outside a locked door with lights on in the back of the store! Not cool!
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April 2022 by Angelina Pusyak
Very bad, not fresh strawberry’s most rotten.
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March 2022 by Rob M
They did an exceptional job at creating the edible basket for my wife's birthday. Thank you so much!and delivered promptly.
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March 2022 by blaise ragusa
Birthday delivery for a friend good fresh food friendly staff knowledgeable staff good fast reliable service delivery overall a little pricey but a do again thank you
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August 2021 by Kathleen O.
I ordered a "Thank you" Edible Arrangement for my mom and dad, that included a 4-pack of cupcakes to be delivered earlier this week. When the day arrived for the delivery, Ryan called me and let me know he had called all three phone numbers I had attached to the order for my parents but no one had answered. He told me he would go out there in the second delivery run to try again and I confirmed that they would be there. He was very pleasant over the phone and so accomodating and cheerful! I found out later that night my parents were happy with the arrangement, but that the cupcakes had been accidentally forgotten, so I called and spoke with Julie on the phone the next day around noon. She was also quite pleasant and fixed the situation promptly, telling me that they would go out that afternoon. My parents called to thank me just a little later, saying that they were enjoying the cupcakes, as well as a complimentary box of chocolate strawberries, because of the delivery mistake. Thank you Julie, Ryan and team! It's not about the mistake. The best companies and people make them from time to time. It's all in how you handle the mistake. I have used EA for years to give to loved ones and I will continue to do so for many years, not only because of their delicious and beautiful arrangements, but also because of the pleasant, cheerful and professional people who work there. Bravo!
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June 2021 by Thelica Council
Best store in the world the cheesecake was good and fresh and they have lots of varieties of the popcorn it is so good I recommend Thai curry popcorn
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January 2021 by Jenn Hull
Really disappointed in not only the quality but the service from this location. An email went to my sister stating that the arrangement had been delivered hours before it came, and when she called they treated her like she was lying. Hours later, an arrangement was dropped off that was missing pieces and looked like a mess with chocolate all over the vase. No explanation, no apologies to her despite the fact that the driver had stated that it was "already delivered" and " that they had already been to Spencerport." Additionally, they told her that they had to reprint the card for a new arrangement which means that the email did not get "sent prematurely." BTW, even with COVID it's no excuse for poor customer service. Flowers were delivered twice that same day, and each driver hand delivered them with their masks on.
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January 2021 by Angel Morris
Absolutely disgusted with Edible Arrangements in Greece, NY. Terrible customer service and no apology or explanation of what happened to our order. During a pandemic the last thing you want to think is that your arrangement was delivered to the wrong home and then picked up and brought to the correct home. The driver left it in the driveway, rang the doorbell and returned to her car. The arrangement itself is a mess, appears to be missing some pieces and has chocolate all over the vase! Extremely angry and disappointed.