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November 2023 by Diane Moffett
My car looks wonderful. Very happy with your work.
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June 2023 by kgates1345
Poor experience overall. Long time for parts, no weekly updates, no returning calls, very poor communication. I would choose another location over this one.
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May 2023 by Mary Ellen H.
Excellent service by Gerber Collision. I was kept up to date by text daily to tell me where they were at repairing damage to my car. Kyle provided great service. Took time to explain how it was repaired and made sure all my questions were answered. Overall an A+ grade to all the staff there that I spoke with. Will definitely recommend them to family and friends.
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April 2023 by Karen Lessord
Gerber did a great job on my car. They were very helpful.
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March 2023 by HYDE
Wonderful to work with. Especially nice to get periodic updates. A++ Repair shop!
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February 2023 by Amber Hinds
Great experience, definitely recommend. They were so knowledgeable and friendly. Work was done perfectly.
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January 2023 by Michaela Donnelly
The team at this Gerber location went above and beyond to fix my car after I was rear-ended. Amy (at the front desk) was incredibly helpful and nice! I couldn't possibly say enough about how great the experience and repair was!Services: Painting
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October 2022 by Sam Polito
Brought my vehicle in for fender bender on a Tuesday and it was finished by Friday. I couldn’t be more pleased. The girls at the front desk were so pleasant and kept me informed of the repair daily via voice mail . I haven’t had excellent service like this years.Service: Body & Trim
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September 2022 by Mrc hfrn
I’ve used Gerber several times over the last few years. Amazing workmanship and technical service. Would recommend them to any and everybody for this alone. However, lately, their customer communication is lacking. When they promise to send text updates, I expect text updates. A week into the vehicle being in the shop, Gerber promises scheduled updates. Not an excuse as to why they did not or could not follow through on it. Being told over the phone, “We are too busy” is not conducive to customer confidence. Disappointed in the lack of communication because it once was fantastic. Always ecstatic over the work the garage does on the vehicle itself.
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August 2022 by Bonnie Pagel
Best staff, courteous and excellent service!! Great work too!
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July 2022 by Scotty S
Workmanship is top notch, communicated every couple of days as to progress. Only complaint had nothing to do with them, parts for repair were slow to come in and the insurance companies were slow to communicate. Would highly recommend them and would certainly use them again.
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April 2022 by Ray Kaforey
I have had a really great experience with Gerber in the past (Ontario, NY location) which is why I'm not giving the entire company a 1 or 2 star rating. But at this location I received a ridiculous estimate for a repair to my truck's rear bumper -- essentially a sand/fill/prime & paint job. The estimator insists they needed to REPLACE the entire bumper...that the steel (yes 'steel') can not just be repaired as I suggested above. Took it to another reputable shop and got an estimate for 25% of Gerber's estimate to fix, not replace. Why do I care if I surance is paying for it? Because they are not. It's an 10yo truck and a non-insurance transaction, paid for by a responsible young lady who damaged it while parking next to my truck and stayed there until I came out if the store to take responsibility. I have no desire to make her pay $1600 to replace it, when I can get a quality repair for $400. Less than my insurance premium deductible.
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April 2022 by Megan Campbell
Amazing customer service. Excellent updates on my vehicles repair progress. I highly recommend for any repair needs. Great place ?Services: Body & Trim
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January 2022 by LORI TOBEY
All the staff was very helpful and Very knowledgeable! I would recommend Gerber to all my family and friends! They even vacuumed out my car and cleaned the inside of my car and washed the car and cleaned all my windows inside and out! I was so surprised!Service: Painting
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October 2021 by Steven Lysenko
This was the easiest and most convenient collision work experience that I’ve ever had! The staff was efficient and friendly, making sure that my loaner car was taken care of. The repair was done in just 24 hours-3 whole days earlier than expected! And, my car was returned to me freshly washed and vacuumed. Simply amazing!Service: Body & Trim
