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January 2024 by Michelle Fish
I don't usually write reviews, but the terrible experience I had here, I couldn't help but write. I don't know about the company as a whole, but I was working with the Studio41 in Chicago on 83rd St. and Joanna Hernandez was the worst representative I've worked with in my life! Kitchen remodel is a very daunting undertaking and she made it so difficult and nightmarish every step of the way. First we wanted to do credit so she asked for all type of personal documents which we sent and she never got back to us. I had to email her several times before she responded and then we she did it was with I can't help you, you need to apply for credit on your own. Just rude. We applied for credit and was accepted then was told you can't use credit, because you need to be in person. I was in NY at the time, but live in Chicago and was trying to get this done before Christmas. So she assumed that I was committing fraud and she had all of my personal information. She basically said, we don't trust you, you have to pay in cash. I did kind of understand because there is a lot of fraud, but she was so rude. I inquired about working with another representative, because I just didn't want to work with her and was told that because she is the one who started the order they don't have the capability to just transfer to another rep, I would have to start the whole process over again. I paid the money and again, I was pressed for time. After we paid it just got worse, I told my contractor you deal with her, maybe she just for some reason don't like me which is bull since I'm the paying customer. She didn't send blueprints to my contractor for cabinet set up, she sent wrong cabinets and she didn't get the setup right and her attitude was so uncaring and nonchalant about it. There is so much to tell, this post could go on. I just want to say, please avoid Joanna Hernandez at all cost! I will never work with this company again because of her! It says something about a company if you're allowed to treat customers with rudeness and disregard. I did speak and email a couple of supervisors regarding this matter, one at her location and at the headquarters, but her attitude and unprofessionalism continued. So it left me with the impression that this behavior is acceptable at this company.
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October 2022 by shannon riley
Always personable and down to earth... not to mention Attt work!
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May 2020 by Patricia Hume Grovenger
Please come back soon! I will be an old gray haired lady next time you see me!
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November 2018 by Coach Carmine Casale III
Great People & Great Service
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April 2018 by Kathy Breda
Melissa does a very good job coloring my hair which she has been doing for many years!
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March 2018 by D.Maria Klee
HEATHER TUFF DOES A GREAT JOB. VERY REASONABLE PRICES
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September 2017 by Erica Schanz
My sister in law Heather Ray Tufts is a hair stylist there
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April 2017 by Amanda Boespflug
Very welcoming atmosphere along with personal attention in treatment. Very easy to make appointments and communicate with staff.
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March 2017 by Kevin Henry
Had a friend, older lady, was very dissatisfied with the care she received.
