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December 2023 by Randy D.
After this experience, I have no trust of Baron Nissan prices or salespeople.On Saturday, December 23, 2023, I started trying to buy a new 2024 Sentra SV using a Costco Auto Program. The only discount Baron Nissan offered $500 from the MSRP. Looking online, Nissan offered two $500 discounts for that same car.Andrew, the salesman, said they had a different Sentra coming on Tuesday and it would cost $350 less because it was just black instead of a "special" gun metallic paint.After offering the non-special paint Sentra, Andrew offered a certified pre-owned 2022 Sentra SV for $20,000. He said he could discount it $750 so the cost would be $19,250. The original window sticker MSRP base was $20,570 for that car. The total MSRP total was $22,105 including the destination charges.I made an appointment on Tuesday with Andrew at 2:30, so I can decide I wanted the 2024 or 2022 Sentra SV. Andrew never showed up.After checking the Baron website, baronnissan.com/used-inv…the price of that car was listed at $17,117 (Same VIN number and stock number) When I went back on Tuesday, the manager said he had to add $2,000 for "reconditioning" that used car, even though it was being sold as certified pre-owned.The mileage only had 18,307. The $2,000 had to pay to replace the tires, rotors, and other stuff. If I needed to replace those items after just 18,000 miles, costing $2,000, I would never buy a Nissan. I suggest you be very careful going to Baron Nissan.Remember that the prices quoted were EXACTLY $20,000 and $2,000 for the certified pre-owned car. The prices weren't even 19,995, or 1,950. I have no trust of their pricing.If you want to see the CarFax, Windows Sticker, and the original Baron Nissan website for that car, you can use that link:drive.google.com/drive/f…You can see three PDFs.Notice the CarFax displays the $17,177 Dealer Price. As reported to CARFAX as of 12/24/23 9:29:45 PM (CST)I consider that called, "bait and switch."
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September 2023 by Glenn Roberts
Always great service. Tried other dealerships. Not as good
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August 2023 by Nino B.
Worst service department ever.. I have warranty and they told me it's not covered by warranty... and the first time I bring my car there it was making a weird sound from the back and the service manager tells me put up the radio on loud so you don't hear the noise anymore .. That place is a joke,... I had call corporate on the service department .. And do not buy a car from them or lease big rip off they wanted $10,000 down for an Nissan Altima with no leather base model for $390 a month I call my friend at least an agent price $340 a month with $2800 down with a Altima with sunroof and leather fully loaded ... I truly truly don't recommend this place and if you do go there good luck your going to need it...
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March 2023 by John Poropat
Best dealership. Friendly and honest. Brian, Jason and Tish are great!!!
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December 2022 by Hp Mb
Not bad!! Thank you for the car service that they performed. ⭐️⭐️⭐️
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December 2022 by Claude Nurse
Great dealership overall
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December 2022 by Carlos Rivera
Super exelente. They help me with my liking soon roof at no cost at all.
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December 2022 by dana baron
Jason in the service department is awesome. Also love Brian and tish in sales!
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September 2022 by Julian p.
Incompetent and not trustworthy. Don't waste your time.Inquired through TrueCar and they never gave a certificate with the price of the vehicle which according to TrueCar they should have. They provided no information at all in the email. I was then given a monthly payment of $6XX/ month for a Nissan Murano S with no other info yet I had asked for a detailed quote and wasn't provided one. It was obviously heavily marked up above MSRP. Asked two salespeople Keith and Kevin who contacted me for a detailed quote and got nowhere. They wouldn't even provide the sales price ie is it 3K markup? Truecar originally showed an estimated discount below MSRP which this dealership would not work with and instead chose to charge well above the pricing shown on Truecar though they partner with them. They just used Truecar for leads. "highest levels of Customer Satisfaction.*" at the end of the email is a joke.I tried contacting customer service to explain what happened before leaving a review and they never responded.
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August 2022 by Eve C.
Excellent service - quick and thorough. Mary was kind and facilitated my oil change as well as telling me I needed a new engine filter which they care of right there. When i asked if could bring it back to fix a window that doesn't go up easily - she confidently said " oh it just needs some lubrication - we will fix it now"and they did. I feel very comfortable going back to Barons!
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December 2021 by Shauna Brown
The staff are all so lovely and friendly
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December 2021 by David Weinstein
Low price quotes for trade ins
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December 2021 by James W
Scheduled an appointment earlier this month for an inspection and look at other issues. Showed up and was told they couldn't do it. Did not get a good vibe from staff and they didn't call to warn me there was an issue. Its a shame. I usually buy Nissan but will not consider this place for my next purchase. They were respectable when a friend was looking at cars, but their service dept just torpedoed a sale opp for them.
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December 2021 by jetsngiantsfn
Great customer service as always with good workers. They really care about their customers.
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December 2021 by Frances F.
Did a lease buyout here because they were not adding as much in BS fees than the others. When I looked at my paperwork, I noticed the price of the car was more than the contract price. I called Carl, the finance guy. He told me they bought the car for the price on the contract then sold it back to me for an extra $600. It was very deceptive since I was not told that's what they were doing. When I called and asked why, he told me, we don't work for free & I could cancel the deal and go to another dealer who would charge more than the $600. I found this unacceptable, I called Nissan financing and they escalated my situation to the regional manager. I just received a check for $600 from Baron Nissan. My recommendation is to contact Nissan financing and they will help.
