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November 2023 by Michael McNally
Christin Goldrick gave me back hours of searching on the web for our bathroom fixtures, toilet and tub, complete with all matching accessories.Very knowledgeable, helpful and pleasant.
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November 2023 by Filippo Impennato
Christin Goldrick was a plumbing genius. Highly recommend her and the team for any job you may be tackling.
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November 2023 by Dennis Cowan
My sink and toilet and other items where delivered to he wrong address by their shipping company - Estes with no apologies nor follow up. The rest of my orders came in many different boxes. Some parts were going to be delivered after the installation date so I cancelled my original order. I would say that I am done with Ferguson and Build with Ferguson. Home Depot would have done better. Very sad. I write this because I was on hold with Build with Ferguson for over 30 minutes...........
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November 2023 by Lori Chaitman
Carlos at Ferguson was beyond helpful. His insight and responsiveness was very much appreciated. Highly recommend!
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October 2023 by Suzanne G.
My several visits to the showroom have been beneficial in seeing in person all of the options available. The process of renovating can be overwhelming. Carlos my sales representative was patient and kind. He listened to my needs, answered all my questions, and offered suggestions to make me feel comfortable with my choices. I finally placed my first order and am excited to begin my project! Will be back again and will request Carlos to help me!
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August 2023 by Sharon Yehezkel
If I could put no star I would, had an appointment at 10:30am with Ferguson the sales person calls me as I’m pulling up to the parking lot that she is double booked and need to cancel. Literally I had to walk out because she couldn’t see me. Unprofessional don’t waist your time, so many other places!!!
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August 2023 by Teri Manolas
I would give zero stars for customer service if I could. I went in and signed in their book to wait ffor a sales person. I was the first person listed on that particular time of day. Everyone looked like they were with a sales associate. They might have just walked up to them but I have no idea if they did. I had a previously booked engagement and left after waiting 10 minutes. I informed the receptionist in the front I was leaving and he asked me if I would like a call back.Never received one. Two to three days later I call the store explaining I received no call back. I’m transferred to a sales associate NM who I told that I have pics of the items I’m interested in and would like to email them to her for price and dimensions.Crickets! Great customer service keep rocking missed opportunities!!I’d like no response from the establishment because I received no first rate experience as you claim. No thank you.
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August 2023 by Maurice The Book E. Turino
Christine W. From the Greenvale Showroom Was great. Knowledgeable, patient, helpful. Ferguson is fortunate to have her as a sales professional. Eleanor
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July 2023 by Rachel Schatten Malka
I received excellent customer service at this showroom. I used Ferguson for our 2 bathroom remodels and they stood by their product and even sent replacement parts when one of the pieces didn't work well. I worked with both Christin Goldrick (who helped me design the entire remodel) and Samantha Keyling (who assisted with troubleshooting a few issues that came up) and really received wonderful service. I highly recommend this location.
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June 2023 by Robert Torossian
Knowledgeable sales force with a varied selection of high-end plumbing fixtures at fair prices.
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April 2023 by Eng Aaron-Achson
I had a fantastic experience with the help of Carlos Rebaza before, during and after my bathroom renovation. Carlos was an excellent salesperson. He was very patient and had my best interest in mind throughout the whole process. During the chaotic time of my renovation I thought some towel bars never arrived in the mail. Carlos refunded the amount to me. Later on I found out that the towel bars did arrive among the mess during our renovation. I contacted Carlos and told him that I would like to return the money that was refunded to me but he was kind enough to tell me don't worry about it. I would definitely patronize Ferguson's for any future renovations. If you visit Ferguson's in Greenvale, N.Y. be sure to ask for Carlos. You won't be disappointed!
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April 2023 by Robyn P.
Carlos was so knowledgeable and patient. I did not have an appointment but he cheerfully took the time to understand my needs to help me decide on the best product. I was making a relatively inexpensive purchase but he treated me as if I was spending thousands.
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April 2023 by Google user
I had a fantastic experience with the help of Carlos Rebaza before, during and after my bathroom renovation. Carlos was an excellent salesperson. He was very patient and had my best interest in mind throughout the whole process. During the chaotic time of my renovation I thought some towel bars never arrived in the mail. Carlos refunded the amount to me. Later on I found out that the towel bars did arrive among the mess during our renovation. I contacted Carlos and told him that I would like to return the money that was refunded to me but he was kind enough to tell me don't worry about it. I would definitely patronize Ferguson's for any future renovations. If you visit Ferguson's in Greenvale, N.Y. be sure to ask for Carlos. You won't be disappointed!
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January 2023 by Ka Ho Chan
Disappointing experience.I was extremely disappointed with my visit to the store. The customer service was completely unacceptable and the staff seemed completely disinterested in helping me. I had gone to the store specifically to purchase bathroom shower items, and despite multiple requests for assistance, no one came to help us during our entire time in the store. I will not be returning to this store and will be sure to tell others to avoid it as well.
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January 2023 by Christine Krejci
My husband and I recently went for a consultation because we want to update our bathroom and kitchen. The customer service was excellent. Our consultant Stephanie took her time showing us options and pricing that really fit our style and budget. So glad we picked Ferguson as our go to.
