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November 2023 by Joyce B.
Recently purchased a new mattress This is a very intimidating event. There are so many to choose from. They are all expensive You don't want to make a mistake This is why you should go here and work with Mona. She spent a lot of time with us answering questions and sharing her many years of experience We purchased a new mattress and we couldn't be happier Thank you Mona
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October 2023 by Kristin S
What an amazing experience we had at Mattress Firm in Greenvale NY- Dianna helped us and she was AMAZING- she was a fantastic sales associate with a great personality and a ton of knowledge about the product. She made the experience fun and absolutely delightful. I highly recommend her and this establishment!
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September 2023 by A H
do not buy from this company. 1 year ago my husband and I bought a mattress for almost $4K. the last few months I was having back and neck pain. bought hundreds of dollars worth of pillows and support pads, even a new box spring, not much help at all. then my husband started having back pain so we called to tell them we thought it was the mattress. we were denied our claim. a month ago, we had a house sitter stay and she had to sleep on the couch after 3 days because the mattress was so uncomfortable for her. called the company again and were denied again. Buy from somewhere that will actually stand by their sales. (Ps my husband is a first responder and they have absolutely no care for helping someone who can’t go to work with a bad back)
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September 2023 by Jillian
Mona is truly the best! I have been her customer for a few years now. Mona is the reason I will continue to do business with Mattress Firm. She is the real deal. She doesn’t waste your time and she truly gives her full attention to you. I have been in customer service for many years and there are very few people who truly make you want to go home and type an essay raving about them.. You know what I mean. Mona thank you again!
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September 2023 by A H.
do not buy from this company-absolutely no loyalty. 1 year ago my husband and I bought a mattress for almost $4K. the last few months I was having back and neck pain. bought hundreds of dollars worth of pillows and support covers, new box spring, not much help at all. then my husband started having back pain so we called to tell them we thought it was the mattress. we were denied our claim. a month ago, we had a house sitter stay and she had to sleep on the couch after 3 days because the mattress was so uncomfortable for her. called the company again and we're denied again. Buy from somewhere that will actually stand by their sales.
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August 2023 by Zaide Ostrozubi
Decided to try Mattress Firm after a failed attempt with online mattress order from a different vendor. The minute I walked in Mona approached me asked a few questions about sleep habits and picked the best mattress for us in our price range. Delivered it the next day! Excellent service and election. Mona is a gem!
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August 2023 by Brenda Hernandez
Absolutely one of the best Mattress Firm Stores I’ve visited. Mona and Diana were amazing, and so patient with the whole process. We left the store very satisfied. Ans most importantly, happy with the mattress we chose! Definitely returning to that location to purchase our son’s mattress soon!
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August 2023 by James St. Onge
Diana was so great to work with - She really cared about us finding the right fit, and it didn’t feel like a sale at all. She took her time and walked us through the different options/ styles at all price points. It is clear she really knows the products, yet never overwhelmed us with too much information. Overall, a great experience and I highly recommend her and this location if you are in the Market!
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August 2023 by Jane McWilliams
Our sales associate, Marcia Goldman was extremely knowledgeable, patient and interactive. In a very personable and friendly manner, she guided us to the best available options based on our needs and helped us make choices based on our individuality and preferences. We highly recommend that you seek her out if you are in the market for an adjustable bed. By getting to know you and by focusing on you needs, she narrows down the multiple choices into a best fit!
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July 2023 by Eleanore Bass
Wonderful salesperson! She was patient and very helpful! There was a variety of mattresses to choose from. We made our choice and look forward to having many restful nights on our new mattress!!
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July 2023 by Alexis Schwartz
10/10 experience with Diana! She was so lovely- took time to explain everything and gave great suggestions. She was patient while I had many questions and gave excellent customer service! Loved working with her!!
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July 2023 by Cristine Basile
My experience at the Greenvale Mattress Firm Store was definitely a positive one!Not only was the store manager Mona professional, she listened to my concerns about my choice in mattresses and was understanding of my budget!I entered the store expecting to “shop around” and walked out with the purchase of a new mattress!Mona worked magic to stay within my price range with my mattress selection and even worked with me on a delivery date!I would highly recommend going to the Mattress Firm Store in Greenvale, you will not be disappointed!Ask for Mona, she will treat you like family!
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June 2023 by Mama Bear
The Greenvale location was clean and with a huge selection. Diana was great - informative, thoughtful/listened to my feedback of previous beds, and directed me to a reasonable selection, and let me pick my bed without influencing me about materials, construction, price and availability... When it came down to two choices, she provided more info and yet stepped back to let me make my final choice. Delivery will be in two days, but she reminded me that I have 4 months to switch it out for whatever reason ~ hopefully that won't be necessary. All -in-all, it was a lovely and relatively easy process. I recommend Diana and the Greenvale location (and easy parking, too!)
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June 2023 by Kyle Paustin
Diana was the absolute best! Found me an incredible mattress/box spring combo for an incredible price! Couldn’t be happier with the service, and purchase. Go to the Greenvale store and ask for Diana, and you will be sleeping right, for the right price! — K.P.
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June 2023 by Lillian Bellina
Diana P. was one of the most helpful, informative, and friendly sales associate we could have hoped for. It is because of her personality and knowledge we decided to make our purchase. May other customers be so lucky, fortunate, and blessed as we were to have made her acquaintance. Thank you Diana!
