-
December 2023 by Sarah Mayo
Criminal. Person helping us (sales person), was trying to charge double for a service being performed. I don't know if they were going to pocket the money or what. They also said the vehicle needed thousands of dollars of work, but after speaking to the mechanic (why I gave 2 stars and not 1) they basically told us the sales person was lying and only needed a $10 fix. Yeah, it was that bad and that person needs to be fired. They should be ashamed. Will never come here again.
-
December 2023 by COLIN Thompson
Excellent service. Joe Wall is solid professional. Merry Christmas to Penn Toyota's team.
-
December 2023 by kai lee
I recently bought a 2024 Rav4 XSE hybrid from Penn Toyota. It was one of the best buying experiences ever for me. My initial contact was with Lilah Quinones via email. She was very professioanl. Gave me straight forward answers. No tricks no gimmicks. That was why I eventually went to the dealership for a test drive. She referred me to another outstanding young person Afzai Siraj. I was surprised he was so knowledgeable about the vehicle and thorough with the entire sales process. In addition, he helped me with the initial setup of the vehicle and gave me a detailed lessons on all those controls. By the way, I loved my new rav4.
-
December 2023 by Sophia T
This review is long overdue! I purchased my first Toyota from another dealership, but a very good friend of mine said for all my service needs, PENN TOYOTA is the only place to go. She did not lie. I have been going there now for regular maintenance for the last 3 years and will continue to do so for the life of my vehicle. The whole team is great, but I must give a special thank you to Ryan! He is always so friendly and communicative during my visits to Penn. Plus, you can tell that he genuinely remembers and cares for his clients. I have already recommended other Toyota owners here and will continue to do so!
-
December 2023 by Snoopy L.
Christopher was good in dealing with me. So would recommend him to people shopping for new and used cars.
-
November 2023 by James C.
My service advisor Ryan always provides exemplary service. I am a repeat customer and very satisfied with the work he provides. He is honest, clear, and professional. If you ever need service at Penn he is the person to see.Services: Air & cabin filter replacement
-
November 2023 by Edward Kim
Ryan was a great service manager, he really worked with me and broke down the costs for an axle repair that needed to be done. He was very professional and super personable and continued to communicate with me throughout the whole process to keep me updated on the situation with the car and the repairs.Also shoutout to the technician Rick for doing the repairs and taking good care of my car.
-
November 2023 by Tyler B.
worst sales department. didnt do any paperwork right and said my trade in would be covered and now I'm left with a bill for $1500
-
November 2023 by Edward B.
I've been a customer of Penn Toyota for years and it was pleasure to work with Joni Glantz, who provided excellent customer service. She is very nice, efficient, professional, knowledgeable and very friendly.I highly recommend to my friends to go see Joni at Penn Toyota.You will be happy you did.Edward Bazayev
-
October 2023 by Karen Banarsee
Came in for service today and was so glad that I did. Ryan helped me out immensely and was super informative and quick with getting my car serviced! Thanks so much for everything!
-
October 2023 by Veronica Herrera
Been coming here for years. They're always great, nice, and quick. They also have a very comfy waiting room. Highly recommend. Shout out to Ryan!
-
October 2023 by L O
I have always had a good experience with Penn Toyota service department with my Corolla since 2017. Still have the car and love it, and thanks to service here, it is great!I want to specifically shout out Ryan who took care of my appointment on September 1st in the morning. I had to bring my little one along because school had not started yet. Ryan was professional, personable, and very transparent with me about what service I wanted and also some of my concerns to take into account at a future service. You have an absolute gem with Ryan and I look forward to scheduling my next appointment in the near future and hope to see him again. Thank you and keep up the great work!
-
October 2023 by PATRICIA BROWN
Best service and reasonable prices too! I have no complaints, the staff is always courteous and professional. Ryan (Service Mgr) was so kind and understood my concerns. I can't say a bad thing about Penn Toyota. Thank you!
-
October 2023 by Daniel L.
I've been a customer of Penn Toyota for over 20 years. Nothing but personal and fair service from the owner, sales staff and the service staff. I just waited for a car and Kimani was patient and walk me through the process like a experienced sales person with the right training as a Penn Toyota excellence services. I will continue buying for another 20 years. Dan
-
September 2023 by Candace Yap
Quick and easy maintenance. Our service specialist Ryan was friendly and lovely to work with. Brought great energy early in the day!
