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March 2024 by Lilli W.
Hate to have to write this review but since I haven't had a follow up phone call from them in over a week, I'm left with no choice. We recently rented skis from Sundown in Greenvale. The skis were terribly worn and visibly damaged. But our original rental place was sold out. We went to Sundown and was "fitted" for the boots. At the time, I argued that the size was too small and they insisted it wasn't. The ill fit really showed on the slopes. They were too small, just as I argued! And the bindings kept popping and the boots would not click back in. We were forced to re-rent skis in VT to salvage our ski trip. Upon returning the skis, I informed Sundown that they rented us crappy skis and ill fitting boots. I asked for a refund for the days we were unable to use them and to cover some of the re-rental costs. They defended themselves and said they'd have to look at the video footage of the day we rented the skis and get back to us. THEY NEVER GOT BACK TO US. Thus this review. Zero for customer service. Zero for gear. Zero for this business. My advice, if Sundown didn't have decent equipment to rent, they shouldn't haven rented at all. Just say you're out of stock instead of leaving customers with a bad experience from renting with you.
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January 2024 by Rodney P.
Best place to rent skis. Great service ...friendly staff!! Perfect for beginners to professionals!!
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October 2023 by Alberto Grazi
Great place for season rentals. Courteous personnel, good choice and decent prices
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May 2023 by Javier Mucia
This is definitely the best place around to get ski/snowboard gear.Staff member Paul is very patient, friendly and knowledgeable and he went above and beyond in helping us get the right gear for us at a very reasonable price.
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March 2023 by Babak Hakakian
Family owned for over 40 years. These people are fantastic and know what they are doing!! a great place to go.
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February 2023 by Luzan M.
I had the pleasure of doing business with Sundown today. It was truly a great customer service experience. I walked in with broken snowboard binders and walked out a short time later with my issue resolved. I was so pleased with the service John provided that I bought a new pair of boots and binders. John was very knowledgeable about my board and what my options were. He was also extremely courteous and speedy. This is definitely one of the best customer service experiences I have ever had. The store also had a good array of equipment, clothing and accessories and all other employees were great as well. I will definitely visit again!!
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February 2023 by Isabella Neill
My recent experience shopping at Sundown Ski & Patio was better than I ever could've imagined, and that was mostly due to an employee named Matt - who helped us every step of the way. Matt went above and beyond to make sure I found what I needed and gave pertinent pointers and advice in picking out the most effective gear. Having not been on the mountain in 5 years, I was so grateful to have his assistance in the store. Can't recommend him enough! Thanks Matt!!!
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February 2023 by Cyntra Maharaj
Save yourself time, money and the hassle of renting skis at the mountains and rent them at Sundown. Their rental process is fast and easy. The staff is patient, so helpful and knowledgeable.
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February 2023 by Matt K.
Sundown is our go-to ski equipment rental place for my family. They offer discounted rentals the earlier in the season you rent. There is a nice supply of equipment, and they have accessories available to buy while you are there if you need socks, goggles, etc. I also bought skis from them a while back and they retune them each season. It can get crowded there and the parking lot is small so plan ahead accordingly.
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December 2022 by Alain-Christian
Very kind, patient, and helpful staff. Explain what you need and your skill level and they will cater to it. The staff are all skiers and snowboarders themselves, they will know what you need. A good selection. I’m glad I came.
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December 2022 by Jennifer Koski
The ski shop staff are really helpful and knowledgeable. Paul and Johnny helped our family buy skis and boots and made the experience really easy and pleasant. We came on two separate occasions and they gave us balanced opinions and were not trying to push products on us at all. Overall, we felt very confident with our purchases and will definitely be back for any future ski equipment needs.
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December 2022 by Michael Sweeney
Great experience in purchasing a pair of ski boots for my son. Johnny did a very thorough and professional job in properly fitting my son with ski boots. I have purchased ski boots from Ski Stop and REI in the past and the boot fitting at Sundown was far superior. Johnny is a really nice guy and is very knowledgeable. I was surprised by the large selection they have at Sundown. It was my first time there and I never realized how big the shop is. It looks much smaller from the outside. I will be back. It is definitely the best ski shop in the area.
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December 2022 by Kimberlee
I had the best online shopping experience with this store recently. They were so fast and efficient. Would definitely order again.
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October 2022 by Idan Segev
Expensive but quite good quality. Not many brands are available but various quality levels. Sale is available outside
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September 2022 by Candace Ruocco
Exceptional service! Jennifer was amazing! Thank you Sundown for our beautiful fire pit, we love it!
