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October 2023 by Pete Foronda
Tried to order parts.
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August 2023 by scott
Excellent customer service?
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June 2023 by James K.
I bought a couple of machines here when it was Greenville Saw. They both needed service, and I don't have a trailer to bring them in. We scheduled a "roadside service" because that would be less expensive than pick up and delivery. They mechanic shows up and looks at both machines and says he doesn't have parts for one and to come back I would be charged another roadside service. I asked him to take it back to the shop since he was there. Great idea, why didn't he think of it. Well, I was emailed the bill. Very high and they charged me for pick up. They did remove the charge when I balked. I picked up the smaller machine in my suv, and their guy helped me load it. I got it home and ran it. After about 5 minutes it started smoking and making a funny noise. I was worried that they may have neglected to put the oil back in, so I checked. The oil reservoir seemed to be filled with fuel. I contacted them via email immediately so I had it on record (on Sunday after pick up). They responded several days later, and blamed me for tipping it to get it into my car. "Oil can drip onto the carburetor when you tip it," was their response. Not "bring it back and we will check it out." If blaming the customer is their new customer service, then I will go elsewhere.
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June 2023 by Mike Cassidy
After driving around trying to find blades for my mower, Townline Equipment came in for the kill! I went down the road to a competitors store who couldn’t help me, and they also refused to service my Husqvarna mower because I bought it from another dealer 10 years ago, whom isn’t around anymore (they also said a year ago they would service our mower because we have purchased other equipment from them, but they did not stand by that).I stopped into townline, and they had exactly what I was looking for. The ladies at the counter were very friendly, helpful, and knowledgeable. I would highly recommended and will definitely be coming there more often! Plus side is, they said they would service my mower no matter where it came from originally.
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April 2023 by Penny Sorbello
Staff was extremely friendly and helpful. They have a great selection of tractors and excavators.
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April 2023 by Tony S.
Was hoping that when this business changed hands the service would be better. It is not. But is IS twice as expensive as before.I took 2 saws in for a tuneup. One cost $90 and they didn't even bother to clean it. The other was over $200 and they put the f@cling chain on backwards. What a joke.Their computer system is circa 1980 and while the young lady who used it was nice enough she didn't have a clue.150/ hr they charge for service. My Mercedes Benz mechanic does not charge that.Use at your own peril.
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March 2023 by iOSiFMD GHERASiM
Fast unloading. Overnight sleep. They didn't remove the woodblocks(wheel chocks for the tractors). They left them inside the trailer. Please. Remove them and leave my trailer clean!
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January 2023 by Jim O.
This business is now Townline equipment, a Kubota dealer. I needed a 50 hours service on my LX2610 but needed it done quickly as we use this tractor for snow removal. They accommodated me with 24 hr turnaround when other dealers were telling me it would be in the shop for a week or more! It was ready the next day! Picked it up yesterday all seems good.
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November 2022 by Nick Cavallaro
The team here is friendly and very knowledgeable!
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October 2022 by dolly llama
Great service! I bought blades for my tractor from them during the pandemic and they were almost apologetic about the price but they weren't *that* expensive and were hard blades to find. I got the last 2 in stock so I was chuffed anyway.Today I called to see if they would fix the belt on the tractor but Rich managed to help me over the phone without costing me anything.Highly recommend!
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August 2022 by Marc Stewart
Super knowledgeable and honest. They have the parts I need at reasonable prices and have always given excellent advice. They’ve got my loyalty!
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July 2022 by Gray Sigler
I bought a Kubota BX 23S from Greenville Saw and Service about eight months ago. The other dealers I had called weren’t able to acquire the model I was looking for because of supply issues, but Greenville Saw was able to do the impossible. And the tractor has been performing wonderfully. Recently, due my own fault, I had some serious engine difficulty. AJ and the folks at Greenville Saw and Service stepped up and took great care of me. They looked for every way possible to provide service and repair at a very reasonable cost. I would highly recommend doing business with them. And will continue to do so myself!
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June 2022 by Michael Wales
Bought a BX23s here. I feel the following context is relevant…..I called four separate dealerships about this Kubota I wanted and only got one call back after several hours. Rich at Greenville saw answered right away and answered every question I had at that time…enough for me to pay a deposit on a tractor sight unseen. The building is clean and well organized. Staff is professional and courteous. AJ was approachable and informative throughout the purchase process. At no time did I feel unsure of what I was signing up for. I have been warmly invited back with any question or concern I may have. The quality of service delivered here is matched only by my gratitude. Thank you guys!!!
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May 2022 by Paul Rolfe
I had a bx2370 kubota picked up by greeneville saw because I had a hydraulic leak between the back 2 tires. They were very honest about what it could be , best case and worst case scenario. They were all very nice, respectful and professional people about what could have been a painful cost. I am now a 100 percent customer of greeneville saw for any kubota work or future purchases from this point on. They honestly gave me new faith in dealerships.Sincerely Paul
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February 2022 by Shannon Powell
Excellent family run business. John has more knowledge on small engines and equipment than anyone around. Luckily, he's passed that down to AJ. They're always willing to help us whenever we need it. All of the staff are friendly. It's our go to place for chainsaws and related items for our small business and the place we get anything we need for our home projects as well.