I only bank there due to one very special employee that has been there FOREVER. The five stars are for her. When she retires, I not sure if I will remain a customer. Big turn over with tellers, so something is wrong with how Trustco treats their employees.
August 2017
Very poor customer service... Had a bank account with them for 4 years and just encountered my first problem. A lady in the greenwich office was very rude and just not very friendly. Will be looking to switch banks shortly. Customer service goes a long way ...