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March 2024 by Courtney Amisano
First time using this service for a move and we couldn’t be happier. It was so easy to do everything online. One click to deliver pod and pick up. It was nice to have the POD to be able to pack and load at our own pace, and not be overwhelmed with a million boxes in the house. Such a brilliant idea and so easy! Will definitely use PODS again in the future!
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January 2024 by Caleb Wigham
Do not use PODS to move your belongings. First, after they picked up our POD, they refused to ship it for over a week. The "incomplete paperwork" excuse was due to our name being on someone else's POD in a state halfway across the country.We gave POD over 3 weeks to move our belongings from New Nork to California and they still were days late, resulting in needing a new permit to unload our POD from the street. How can you not plan your logistics properly with a 3 week window? Unacceptable.I recommend anyone desperate enough to use this company use an apple tag to track your POD. The company won't track it for you and will simply lie that it hasn't arrived in the facility yet. Give us our stuff back.
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November 2023 by Ralph Mauro Jr
Professional timely priced right I would definitely use them again
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November 2023 by James Omohundro
JR Roman did a great job placing our container just where we wanted it to be! Our PODS experience has been outstanding and I will definitely use them again for future moves.
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November 2023 by Brian Dollarhide
Overall the delivery and moving of the PODs went fairly smoothly (I recommend placing an air-tag in your POD to track the progress), but they attempted to over charge on the final delivery price and I am still having to deliberate the final payment. If another moving company has a better and more honest payment processing system I would go with them instead.Update concerning the comment:The pricing wasn’t for the POD but rather a drop off request from the warehouse to my house since the system wouldn’t let me select house drop off when booking the POD. I asked to correspond over email for the booking but rather got a call from the warehouse to schedule the drop off. I was told one price on the phone an invoiced a price twice the amount. Precisely the reason I requested email correspondance in the first place, for record keeping and honest pricing.
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October 2023 by Rudy Ratner
JR Roman who delivered my POD was very punctual and adept at navigating the pod in a sloped driveway. He did it while it was raining! He was very professional and put my mind at ease on the delivery of the Pod. Thank You!
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September 2023 by John F.
Don't have anything to do with this company its nothing more than a scam to get you private personal information. The people who work there hardly speak English and they don't care about their customers. Stay away from PODS.
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September 2023 by Donald Johle
JR Roman was prompt, efficient, friendly, and courteous. He switched out multiple PODS in short order, and was cheerful while doing it. He is very proficient with the Podzilla equipment.
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September 2023 by Brian Evans
Delivery of PODS container by JR Roman was awesome! JR put the container exactly where I asked and did it professionally and efficiently.
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September 2023 by Amber Stewart
Annoying phone call required for order but everything else was excellent! Seamless drop-off, pick-ups, and delivery; easy customizing of timeline in account on website; POD itself; and pricing made this a service I highly recommend.
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September 2023 by Robert Ronan
On time in the 3 hour window & placement in my location was spot on. JR R. Explained & demonstrated the POD and how to properly pack, load & secure
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September 2023 by Dylan Drummer
JR Roman did an amazing job delivering the container. He was friendly, personable and easy to talk to. He put the pod right where I wanted it on the side of the house with skill and ease. I hope he is the one back to pick the pod up.
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August 2023 by Morgan Park
I wouldn't recommend. I called a week in advance to schedule and pay for my POD. I took time off work to be there for delivery and to start loading it. It never came. I waited HOURS on the phone for an agent to tell me it was never put through and they had a system glitch. I was out a day of work and had to take off another day to be there for them to deliver it. When I asked for a resolution their customer service agent emailed me and stated I was lying and never paid or schedule it even though there is a recorded line of proof. I even called back a day later to verify. They had my credit card on file from the moment I paid for it, even though they claim I never did. Awful experience. I would not recommend. They obviously don't care about their customers.
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August 2023 by Tachana Dunham
The process was great with 1 exception. I thought I paid all delivery fees in advance but was later charged a second delivery fee to bring my pod to my new home
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July 2023 by David U.
All I've been trying to do is get into my POD at the Guilderland NY storage facility. The only number I can call to arrange this gives me inappropriate options and then tells me that the waiting time to speak with a representative is 30 minutes. What type of customer service is this?