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February 2024 by Rob Farrand
Juan and jousting were amazing and helped me with multiple issues that I had. Come visit these guys. Very professional.
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February 2024 by Jessica Laplante
Juan and Jason were great, great service friendly and glad to do business with them
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February 2024 by Cassidy
This store is full of incompetent scammers. We went in for 4 phones and came out with a headache. They charged us twice since their card machine wasn’t working. We bought cases and screen protectors - none of the prices matched. They added on a protection plan, when we had declined as we have apple care. I had to talk three different times to try and get my bill fixed, and nothing but false promises. Finally, I spoke with actual Verizon on the app, and they were able to adjust my bill. Go here if you too think money grows on trees!
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January 2024 by Jo Scari
Avery and the staff at this store are excellent! I’ve been a Verizon customer for two decades and during my visit to this store, I (finally) felt listened to and helped with understanding and kindness. Thank you! These folks are professional, and were able to provide support and guidance. Thank you!! This store and location is a gem.
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December 2023 by Clara Novem
Turned me away for a simple phone reset. Lazy and unwillingness to help you if it takes longer than 10 mins
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October 2023 by Rick Lehnert
Absolutely useless now. I have been coming here for at least the last 4 years or so. Went in and a person helped me get a replacement phone sent to me and I asked if i could come back and do the transfer and they said they would help me. I got the replacement and went there and they told me it would cost $20 to help me. One worker said that because they are no longer hourly and work on commission they have to charge to help us. My coverage has been really bad lately. Needless to say I did the transfer myself. Gonna reconsider using Verizon when my phone is paid off. If you aren't there to help without charging then what are you there for?
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September 2023 by Ken Rau
We wanted information on new phones and data card for our RV. Visited the store on 8/24/23 where we spoke with the Assistant Manager who was helpful but unfamiliar with the Winegard data extender on our RV. He asked that we send the IMEI information, which I did when we got home on 8/24. As of 9/13/23 I hadn’t received a response so I sent another email. As of 9/15 there’s still no reply, not even an acknowledgment of my emails. Very Poor Customer Service IMO. Sad, we live locally and wanted to deal with and support a local, easy to access local business. Looks like we’ll just stay with Spectrum.
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September 2023 by Qin Guo
Shakira and Justin were very nice, however Visible transfer to Verizon was not smooth and had some system error. I hope Verizon can fix this problem so the sales and customer both can have an easy time doing the transfer/activation.
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July 2023 by Shari Solghan
Went to Verizon on 6/17 with two senior friends of mine. They wanted to get new "flip phones". We were assisted by Shakira Singleton. I cannot say enough about how helpful she was. She was patient and kind and the world needs more people like her! I will definitely go back there and recommend her services! Thanks Shakira!
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July 2023 by Frank O American
Horrible service! Not sure what happened to verizon but we have dropped calls in the city, no internet while in the city. Not sure what they're up to? To many using the towers? Maybe preferential service if you have had them for a number of yrs? I'm not sure I'm very surprised!
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May 2023 by Alison Coleman
I bought a new phone yesterday, after procrastinating for years. I am an older consumer and was scared I would lose the contents of my old phone, worried I could not understand a new phone, etc.Sarah is AMAZING!!!!!!!!!! I had no wait time, she sat me down and explained EVERYTHING, took it step by step, reassured me at every turn, took all the time we needed. I cannot say enough good things about her.I am sure the other staff are great-but Sarah just intuited that I wanted a purple phone, with a sparkle case. She got me right away.I am such a happy customer! Thanks Sarah (she is often at the Rotterdam Verizon)
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April 2023 by N. Mann
Jakob the Store Manager was incredibly helpful in setting up our new devices, reviewing our plans to find us savings and take advantage of promotions.
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April 2023 by Sarah Zlotnick
I was so happy about my experience at this Verizon store. Vincent was kind, professional, and knowledgeable. I left the store with the phone I wanted and the instructions needed to set it up. Thank you, Vincent. You're the best!Sarah Z
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April 2023 by catherine musselwhite
After receiving erroneous information from another location which prompted me to visit this location. Although I could not do what I intended to do, the young lady walked me through getting my situation solved.
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March 2023 by Eric k
Cell phone services not as advertised, little to no reception 1 to 2 bars while being next to someone having 5 bars of service with a different service provider, Brand-new phone twice same results speed test confirms while standing in front of the Verizon store with 2 to 3 bars of 5g 120 down 0.21 upload . Another person with different service provider standing next to me having 5bars 4 G with 145 download and 28 upload. This is disgraceful. Phone calls breaking up on and off also, something very fishy happening here. Spoke to several people with Verizon cellular in different locations and they state the same issues. As of3-2-2023 using Verizon phones the service is the same as prior statements, Service on the Verizon Network is the issue.
