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September 2023 by Michael Prior
Bought a camper in the Syracuse location. Batterie was short 18m later. Called for a warranty replacement. Said to come in and switch it out. Got in and they said warranty was 12m and I needed to buy a new battery. Thank you customer service
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September 2023 by Jon Granados
Terrible customer service from the guy Larry who was suppose to call me 2 weeks ago back to Brian the manager who never called me back. Don't recommend this place at all not the " I feel important kind of place more like we'll get to you when and if we do". Glad they have a place to leave your comments in here for everyone to see gotta love this country !!! I was just trying to sell you guys my 2021 Forest River 263BHXL and maybe get something in future very disappointed in customer service.U.S Marine Veteran
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September 2023 by Jon G.
Terrible customer service from the guy Larry who was suppose to call me 2 weeks ago back to Brian the manager who never called me back. Don't recommend this place at all not the " I feel important kind of place more like we'll get to you when and if we do". Glad they have a place to leave your comments in here for everyone to see gotta love this country !!! I was just trying to sell you guys my 2021 Forest River 263BHXL and maybe get something in future very disappointed in customer service.U.S Marine Veteran
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August 2023 by Jessica Peirson
Throughout this experience since purchasing our used camper in March 2023, we have had many ups and downs. They truly have taken the time to solve issues and I am now confident bringing my camper back for regular maintenance moving forward with our adventures.
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August 2023 by Stephen Keller
I will never come to or recommend Camping World to my friends again for. I have been a member of Good Sam's for over 30 years and never been treated this bad. I'll go to Colton's RV for my next purchase and all repairs.
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July 2023 by Steve Heist
Great customer service and assistance! Dave, Amber and Heather were very helpful and I found what I needed in no time. Thank you!
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July 2023 by J Andexler
Extremely helpful, knowledgeable staff. The service dept is outstanding! If they don't know the answer they will find out and contact you back within a day. Prices a little high but many exclusive and unique or hard to find RV items in stockThey do offer a membership for even bigger savings and run some sales throughout the season. If you have RV /trailer camping questions in the WNY area these guys and gals got you covered!!!
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July 2023 by Michael Davidson
Id skip this place (Hamburg location) in favor of another dealer. I called first they left me on hold a couple times. I got tired of waiting so then i made the drive out there. I was ignored so they could yell at some kid who worked there instead. When i asked for help the manager stuck up his index finger up, instead of speaking to me with words so he could continue berating the employee. They are rude to customers and employees alike. I wont be back...
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July 2023 by Ashley Abbott
Would never recommend going here to anyone! Not the friendliest people to deal with. They know nothing and if they don’t have an answer all they do is transfer you to another person who still doesn’t know anything. You never get any answers. You don’t get any of your paperwork you need so nothing is finalized or legal. You can’t get ahold of anyone to actually talk to, all you get is voicemails and NOBODY EVER CALLS BACK! We have had problems with the trailer we got and they don’t care even the slightest bit. We paid the extra money to walk through to make sure nothing was wrong. We got home with it the water pump was bad, the back room flooded, all sensors are bad in the tanks, trailer Jack is junk we had to replace that.The paperwork, EVERYTHING went to hell. If you want anything done right and legal I would NOT recommend going here!
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June 2023 by Gunnar Eisenberg
I had a wonderful experience. Everybody was helpful but especially James Rosati the OEM Parts Coordinator was a premium partner for helping me getting replacement parts for my RV. Even after I had left the region to head out west, he helped me and handed my case over to the next Camping World in Illinois. Great experience. Thanks.
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June 2023 by eric bradybaugh
Bought a used camper took it 3 times in just less than a month. Till I realized back part of floor was rotted bad. Hidden in storage compartment. Then I found front both sides rotted with black mold. Took them 5 work days to (diagnose) the problem! Pretty obvious. They tried pulling a fast one on first time camper buyer's. Beware! UPDATE 6/2/23 After over 3 weeks being at this facility to get rotten floor fixed and out dated non fillable propane cylinders from 2006 stamped on tanks how ? Our camper is a 2013. Was told multiple times during their sales scam It will have brand new propane tank and filled when you pull this camper off the lot it's ready to go straight camping. LIARS! And I asked for door hinges to be fixed on hot water tank .Because the door flew off . They fixed it with silicone and jb weld . I easily pulled them rite out. If you want hidden out of site problems buy here. If you want good service with communication of status buy from your hometown small dealer. They want the sale after that they don't care about you.Worst buying experience I've ever had in my life!
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March 2023 by Rabbit lover Rabbit lover
The worst service ever. I walked the showroom floor on Presidents day ready to spend some money. Workers were sittibg chatting did not even approach me. I walked the entire showrrom in and out of trailers no one still then went to receptionist who was so busy texting on her phone she did not even look up to greet me or at least say one minute i will be right with you. Took my buisness elsewhere...You all just lost a big sale.
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February 2023 by Bob Phillips (WNYBob)
Clean and nice with the usual prices, but some closeout deals.Found what I wanted in stock and filled my propane tanks and charged for actual 3.4 gal in 2 tanks. Used my Good Sam Club membership and CC. They honored my $25 off coupon! Happy camper!
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February 2023 by Bobbie White
I have to say Doug is excellent at his job. He knows what he's doing and he does it right. Very good customer service from him and kept in touch per the warranty. Very careful and nothing damaged in the process. I also have to say detail was excellent and everything was spotles clean better than when it was new.
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December 2022 by Dave Michalczak
So they sell items for rv'rs and campers but their prices are almost triple everyone else. Sales staff was just pushing for a sale and didn't take any numbers into consideration. The only thing they cared about was showing travel trailers. Honestly the only times I'm probably going to go back is if I'm in a really really bad pinch or if they are closing and everything is 80-99 percent off.
