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January 2024 by Julie Stresing
Expect less and less as with everything else with this bank. They will only close more branch locations, just as they are with this location and the location in Derby, NY years ago. Less trouble to just not have a bank. This bank has created more work, that no one needs.
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April 2023 by Shane Dudley
I opened an account at citizens 3 weeks ago. I have my account hacked for over 250 dollars and I've literally had to close my account and open another one . And I have had no funds recovered. I've never had an issue with a compromised bank card, but apparently it's a phenomenon with citizens. I've talked to 3 different people who have been scammed the same way. Now my rent is behind because of what?? A lack of decent security on your banks end????
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November 2022 by LoveMeXoXo2010
They go above and beyond, really help where needed. I lost my bank card, and it has taken almost a month to receive. They had to deal with me a lot and always help me with a smile
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July 2022 by Arianna Tschip
Kayla was AMAZING and very patient with me. I've been having fraud issues with my account for quite a while and she walked me through every step to ensure I understood everything and every charge.
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January 2022 by Fadi Fadi
One customer service all the time and wait 15 minutes for each customer ???
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June 2020 by Josh Maston
Women working today on May 6th. Refused to exchange any amount of dollars for larger bills. I have an account and I didnt want a bunch of 5 dollar bills but she told me to tough luck.
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May 2020 by Hercules Hall
Terrible experience today 4/13. Rude and immature. Was told I needed to be "in view of the camera" as they sit in the back room avoiding customers, having waited twice. Heavier set lady refused to help reopen my account and the manager cowered in the office. Pretty sure they are hooking up back there.
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February 2020 by Lauren S.
No complaints here. I really like this location because it's separate from Tops unlike most Citizens bank locations. They have an ATM available 24 hours of the day but you have to park and walk in. To unlock the door you have to use your card so that is a nice safety procedure! It's a busy location, sometimes there is a line but it goes rather quickly. The service is really nice and there was a time that I left my card in the atm machine and they were super helpful getting it back to me. A great experience with every interaction!
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May 2017 by Noelle Ciccone
It is very convenient especially being inside a grocery store. The tellers are very nice and really get to know you.