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February 2024 by Cherie S
After 40 years of buying and leasing vehicles, I became a bit paranoid about servicing vehicles at dealer centers, expecially now that I am a widow. However, I took my new high end SUV to the dealer to get a tire fixed. Only 19000 miles on my 2021 SUV. They said I needed back rotors, pads, breaks, and the cost of about $550. I may be a widow, but that didn't sound right for less than 19000 miles on the vehicle. My motor head grandson fixes rental cars for years and agreed with me. He told me to look for a Firestone Complete auto shop which I did (He lives in Hawaii). Making an appointment was easy, I was taken in right away, met Terry, a friendly man... While waiting for the check up, I wondered what THEY would charge. The cost? NOTHING! "Nothing wrong with the breaks, rotors, pads...Your car is fine," he said. Amazing! AND FREE! I was charged nothing, but got RELIEF...and saved $550. Thanks guys, and Firestone! Firestone is my new "go-to" from now on.
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February 2024 by Edward Barbee
Genuinely stellar and quick service.
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January 2024 by Zem (Zem)
Can never get ahold of anyone. When you do on the rare occasion they tell you to hold then hang up and don't pickup again.
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January 2024 by Patricia Smith
I would highly recommend this location. Josh was very friendly, professional, and respectful of us and our time. . Technicians worked in a timely manner. Excellent service. We will no longer go to McKinley after very poor service. The Hamburg location will be our service center from now on. McKinley could take lessons from this location. Thanks, Josh
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December 2023 by alan nephew
Avoid this place like the plague unless you like wasting time and money.First appointment for snow tires 12/1: I showed up for my appointment at 9am, and the new tires went to the wrong store. They said they would go grab them and have them done by the afternoon. I picked up my truck at 4pm after I saw it still wasn’t in the shop and rescheduled for the following Friday. Irritated, but willing to give them another shot.Second appointment 12/8: I again showed up for my 9am and waited 3 hours for the tires to be swapped. They told me my truck was ready. I did a quick inspection and saw 2 tires were mounted with the tire’s rotation in the wrong direction. They took it back in to correct it and another hour they were done. For reference, a tire should take about 15-20 mins to mount and balance.While I inspecting my summer tires they had just pulled off I noticed that they now had a huge gouge on them done while unmounting and not having machine lined up correctly. It was located on the bead seating surface, which will probably prevent the tire from being used again. I showed the manager and one of their mechanics, and they told me that they couldn’t have done it and it was caused by someone else taking the tires off. The manager simply said, “sorry about that,” and walked away.These tires are brand new off a 2023 Toyota Tacoma and have never been unmounted, except during this changeover. I guess it’s possible that a robot at the Toyota factory was programmed to mount the tires, then subsequently unmount them, damage the tire in the process, and then remount them. It’s probably more likely that one of the younger mechanics at Firestone simply messed up while taking it off.Even if they were willing to repair or replace the tire, I wouldn’t let them near my truck again. I’ll take it elsewhere. Never again.
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December 2023 by Michael DiGiore
Josh was great and pleasant to deal with. Made sure he did everything that was asked and reviewed everything at the end.
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November 2023 by alex sciara
I called and made an appointment. They called me back twenty minutes later and canceled my appointment because they were short staffed. Why did you take the appointment then? I was hesitant to use Firestone in the first place and I’m relieved they canceled the appointment.
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November 2023 by Paul Dieteman
Made an appointment for 3:00 in the afternoon right next door in ate lunch come back and car still hasn't been put in the shop set timer for 10 minutes to 3:00 until 5:00 p.m. I told him I wanted my keys then they had nerve enough to ask me if I wanted to reschedule an appointment you would think if you were going to spend almost $1,000 at least pull it in the shop think I'll go to the Goodyear
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October 2023 by Thomas Lang
Had set up an appointment for my wife's tires to get done, they told her that her brakes would need to be done for it to pass inspection, and proceeded to start the work before she could get a hold of me to let me know that brakes would cost over $1000. That absolutely insane, I would never have let them start the work on that. Be carefull if you bring your car in, that's predatory buisiness
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October 2023 by Anne Marie
Great place to go. They are here to help and not rip you off. Very friendly staff. Did only requested work
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August 2023 by Jean Sometkd
On a drive from OH to ME, our daughter's car starting making noises from the wheel bearing. Based on the online reviews she called when they opened this morning. They took her right in when she got there, found and fixed the problem, and had her on her way quickly. She describes the gentleman as knowledgeable and kind. DEFINATELY RECOMMEND!!
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August 2023 by mike mccullough
Made a 10:00 appointment to get my truck worked on. It was 50 minutes before they even pulled it in to confirm what I already told them was wrong. Another 75 minutes until somebody came out and told me what my repair estimate was. I know things take time but sitting in the waiting room you can watch people doing nothing. Another person walked in and got two tires. They brought their car right in and got them done without an appointment. Very disappointing. Will never visit this Firestone establishment again.
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July 2023 by Andrea Hutton
We got a flat on 90 and they had us in and out! They were so friendly!
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July 2023 by Kathy Lewis
Great guys here and great service. I was visiting my brother from out of town he got a nail in his tire after going to a lawn fete in the area. These guys had him in there in less then 15 mins on a Sunday! Kudos to you guys great job!❤❤❤
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June 2023 by Morgan Lee
Great experience. Good work at a reasonable price.
