Highland Hearth & Fireplace is highly praised for its honest, reliable, and knowledgeable service. Customers appreciate the company's attention to detail and professionalism from start to finish. The team provides a wide range of options for fireplace upgrades and replacements, ensuring clients find the best solution for their needs. Many reviews highlight the excellent communication throughout the process, with staff answering questions patiently and guiding customers through the choices. The installation team is described as professional, courteous, and skilled, often fixing hidden issues behind the old fireplaces and completing projects efficiently. Customers are especially satisfied with the quality of work, including the replacement of old fireplaces with new gas inserts, wood-burning inserts, or vented fireplaces, often transforming the look and feel of their rooms. The new inserts are praised for their heat output, efficiency, and the authentic fireplace experience they provide, such as crackling sounds and wood scents. Prices are considered fair and within expected ranges, making Highland Hearth a trusted choice for fireplace needs. Overall, the company is recommended for its reliable service, expert staff, and ability to deliver high-quality results that meet customer expectations.
This group was professional and great to work with. I was there several times during this project to work with the team. They wanted to make sure we were getting everything we wanted in the final project. Took into consideration the next steps of flooring and future plans. Will use them again for sure.
October 2025
Best sales, install, and service. Great folks!! So friendly and helpful.
March 2025
I loved working with Terry, he was honest and forward in our communications and I really respected that. Kerry, Ben, and Thomas did the instillation and they were fantastic as well, very kind and respectful. Highly recommend this team to anyone looking.
