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May 2023 by Running Debate
I worked with Shawn, and Leo opening a new account at this location. We ran into an issue coming from corporate which was out of their control but they helped me through it and the issue was resolved in no time. I would highly recommend this branch in particular as everyone I've encountered here is the finest example of a professional.
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March 2023 by Angelo Gerace
Literally do everything you can to not use this bank.
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February 2023 by Hannah T.
always very friendly, welcoming, professional, and hard working people. i'll always recommend banking here.
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November 2022 by Norman Zinn
Staff is always courteous. Never a problem in my dealings
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October 2022 by Allen S.
Terrible customer service. Go elsewhere for loan servicing. Live chat will end abruptly and give canned statements, online messaging has a 4-5-day response time and calling is useless. Call center employees can't and won't help. Forget about setting u[p online banking with efficient transfers. They will take your money and you will find nobody to help you retrieve it.
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August 2022 by Denielle Cox
We recently got a mortgage through this bank. We specifically picked this bank, because they offered us an option to renegotiate our payments after our house sold. However, even before we payed our first bill, they sold our loan, and the new bank will not respect the original terms to our mortgage. Now we're either stuck with a super high payment, or forced to pay heavy costs to refinance. Horrible and do not recommend.
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April 2022 by mary bonner
Careful of this bank!!! My father had all of his IRAs and accounts here, he passed away and left money for his grandson that I overseen for the last 6 years.. I was told from the beginning There would be no monthly charges because my father had good standing with this bank and several accounts so I kept the money there and proceeded to make the monthly payments to my nephew for the last six years when the account became lower I noticed with the bank statement that they were charging $15 for a monthly statement, I called the bank and the bank said when the account became $5000 or less there would be a monthly charge unfortunately I wasn’t told us in the beginning I trusted the bank! I only noticed it when the account was low! I disputed it and they still continue to charge me right up to the last payment to my nephew!!So they made quite a bit of money over the last few years!! If I had known this I would’ve kept my fathers money in my bank that I use presently which is Key Bank they’ve been wonderful I’ve had them for years they would’ve never done this!!!!!
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March 2022 by Mary B.
Careful of this bank!!! My father had all his accounts and IRAs here for years! When he passed away he left money to his grandson that I have overseen for the last six years and was paying him his monthly amount of money.I was told by the bank from the very beginning that I would not be charged any money monthly because my father had such a good standing with this bank. But when the account became very low I noticed that there was a charge for $15 for that month, I called the bank and they said once the account became $5000 or less they would be charging a service charge of $15.00 . I was never told this so for the last few years they've been making a lot of money on my fathers money and they made me pay those charges until it was closed! If I had I known this I would have put the money in my bank key bank, They do not charge any monthly charges at all no matter what I have in the account!
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February 2021 by Asim Pirzada
Everyone is always friendly
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September 2019 by Lilly McKeown
Never had a problem here :)
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March 2019 by Michael Miloff
I have gone there 3 times to get $10 in quarters and I have never received $10 in quarters, it's always 39 quarters. Super annoying when you need 40 quarters to do 5 loads of laundry.
