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March 2024 by koala bare
Tried calling and could not get a hold of a human. It just looped me round and round to talk to a robot.
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February 2024 by James Healy
Just couldn't get a hold of them. Getting through their phone system and talking to a person was just too difficult.
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January 2024 by Zack Schneider
Disappointing Experience with Safelite AutoGlassI had an unfortunate experience with Safelite AutoGlass that I feel compelled to share. My initial choice to call them was influenced by their well-known jingle and reputation, as I needed to replace the windshield of my Ford Raptor F150 due to a crack. However, the service I received was far below my expectations.The technician arrived without the correct windshield and suggested I keep the cracked one, which was unacceptable. Though he returned later with the correct part, the installation process, performed in my office parking lot, was substandard. I noticed sealant messily applied all over my roof and around the windshield, with visible gaps in the sealing. The technician's inability to use a step stool led to this sloppy job and when I expressed my dissatisfaction, he simply left without resolving the issue.My concerns were heightened the next day when it rained and rainwater leaked into the truck's main ECU through the improperly sealed windshield, rendering it inoperable. This led to the costly need to replace the entire ECU. Despite my efforts to contact Safelite for a prompt resolution, their scheduling constraints further delayed the necessary repair.Ultimately, I turned to West Herr Glass install for assistance. They efficiently fixed the windshield and also replaced the ECU. The contrast in the quality of service between the two companies was stark.Based on this experience, I cannot recommend Safelite AutoGlass. Their initial lack of proper equipment, poor installation quality, and inadequate response to my concerns resulted in significant inconvenience and expense. I hope this review helps others in making an informed decision for their auto glass needs.
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December 2023 by Elias Rivera
Safelite tech Caleb is a joke. Heard of several windows being denied because he has a power trip. Denied my windshield that fails nys insp. Went to another shop and they didn’t have one problem doing it. Never had an issue with safe lite (having 3 windshields replaced) until now. I’ve steered at least 4 people away from safelite now along with my co worker due to his being denied also. Safelite is losing money due to this tech
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October 2023 by Sadie Pirro
Stay away from this location! I’ve been back there 13 times! First time they cracked my windshield more! After it was replaced I had a massive water leak! Every time I went they said nothing was wrong! I even went to a I had to replace my door jam because I got water in it. They had me fix some gasket that my jeep do not need and now I have water damage that they are refusing to fix! The district manager, I talked to called me and the mechanic I went to a liar and told me him and his trainer that met me at the location was the best of the best, but couldn’t find the water leak. Finally after fighting with my insurance company in them, they had me go to the Clinton Road location who found the leak within two minutes!The two parts alone cost me over $300 and I get offered $150 that won’t even cover the cost of my parts and now the Damage! The manager at this location told me I would get a refund for the parts and get a loaner car to get my vehicle into the shop. I have electrical problems my radio turns up and down by itself, and my emergency brake system is shot because of all the water pouring into it!
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October 2023 by Nicholas Fullone
They broke my visor clip when they drove my car to calibrate my car's camera. I didn't realize it was broken until days later.
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September 2023 by Nicole E.
They ordered my wrong windshield then told me it would be 3-5 days which i understand then the day of my appointment they call and tell me my windshield still is not in and would be another week when I asked what im supposed to do if i get pulled over because the crack is spreading and going onto the driver said i was told well that is not our problem
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August 2023 by stacey heftka
After chipping my windshield, my insurance company sent me to another location. The staff there wanted to replace my windshield instead of repairing it. It felt scammy so I asked for another location. I was sent to this location, on camp road. The staff were professional, courteous, and my repair was completed quickly.
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August 2023 by Cody
Quick and quality work. Truck ended up getting a small crack in the windshield. Safelite was able to get me in the next day to fill in the crack
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April 2023 by Walt716
Ordered a windshield and after arriving twice only to find they ordered the wrong window twice. Third time they got it right and did a good job.
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February 2023 by Amber Over
Penny made sure to get me in right away. The guys at the shop were also great! It took longer than expected but they communicated with me as much as they could! Thank you!
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January 2023 by Jeff Dolce
They got the job done quickly and with professionalism. They communicated throughout the entire process.
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January 2023 by Chama
Very efficient staff very friendly in and out in an hour
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December 2022 by Chama Darcy
Very efficient staff very friendly in and out in an hour
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December 2022 by D E
Excellent experience and they are very efficient. It was an easy process when I arrived and the tech’s were super friendly. I was well informed while I waited for my vehicle and the time passed quickly. I also have to say what a great job they did putting my stickers and E-Z pass back on. I highly recommend this location.
