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October 2023 by Margaret Bonnie Sky
Not tryna be a "Karen" but I came here at 2pm on a Sunday for a specific product that isn't sold in other stores; the door's locked with a handwritten note saying, "be back open in 30 minutes"... No specific time or any other information. I wasted my gas driving 15 minutes here on top of the fact that I'm on a time schedule & I needed the product I came for today. It's unprofessional & inconsiderate. I understand people need to take a lunch but maybe put a time on the note or eat at the counter- it's not like Sally's gets busy on Sunday during the Bills game. I'll buy my products online instead of coming here anymore.
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February 2023 by Brieana J
Called for a return and an associate told me I couldn’t return the hair dye another employee told me to get bc I used the dye on my hair.. called customer service and they said that was incorrect and to go into the store with the boxes and they could look my phone number up and give me store credit. So I did exactly that and as I was explaining the situation to the older lady late 60’s associate with black thin hair, she cut me off and said she “knows the whole story” and can’t give me a refund. I told her I called customer service. she was incredibly snippy and rude the entire interaction. Got my refund from her but she made sure to drive the point that she wasn’t happy about it. Do better Sally’s!
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August 2022 by Elizabeth Snyder
It's a small store so the selection is minimum but the girl was very helpful and not pushy
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August 2021 by Athena Choinski
Great place, friend
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July 2021 by Linda Gallagher
Ladies were very helpfulAlso very friendly. Couldn't get the products I wanted but redirected me. Very happy
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July 2021 by Karin Calhoun
Gyspy is so helpful and pleasant, the best!!!
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July 2021 by Marcus Smith
Great prices on men's products!!!
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June 2021 by Rolo53
Has great hair products
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January 2021 by Sue Castle
Employees were super helpful and knowledgeable
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September 2020 by Julie R
Always have what I'm looking for and more! Staff is always available and making sure you don't have questions or need anything.
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May 2019 by Madeline Nicowski
Every time I go the women working are extremely helpful and friendly! This is my favorite Sally's location in Buffalo!
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May 2019 by Zoe Eh
Went here the other day, workers acted like I was going to steal watching/following me the whole time not even saying anything, no greeting when I came in. Place is also dirty and looks beat up and run down, the place was much better a few years ago.
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April 2019 by Tim Kirkpatrick
SALLY'S is a great place, take the wife to get stuff for the whole family. We love the products they sell. Name brand from the SALON at a great price.
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April 2019 by Suzy Randle
Usually have what I need. The staff is very friendly and most know the business and what works best.
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December 2018 by Ann M
The customer service is great! Always helpful and answer all questions.