West Herr Ford Inc Service in Hamburg has built a strong reputation for providing excellent customer service and a friendly atmosphere. Many customers have praised their experiences with the sales team, highlighting individuals like Vaune Grecco, Ron Czech, and others for their professionalism, responsiveness, and dedication. Customers often feel like family, with personalized touches such as birthday and Christmas cards. The dealership has a seamless car purchasing process, making it easy to find vehicles, including special requests like running boards. The service department, particularly the Quick Lane, is also well-regarded. Customers appreciate the efficient oil changes, tire rotations, and thorough inspections, often noting a clean and comfortable waiting area with amenities like popcorn and coffee. However, there have been mixed reviews regarding inventory availability and pricing practices, with some customers expressing concerns about perceived dealer deception and the need for better communication regarding vehicle availability. Overall, West Herr Ford provides a solid experience for both sales and service, with many loyal customers returning for multiple vehicle purchases. The dealership is recommended for those seeking a friendly and professional environment, although prospective buyers are advised to verify vehicle availability beforehand.
Mike was very professional and kept me updated on repairs to my car.
December 2022
Routine scheduled service and nys inspection completed on time. No drama...as I like it.
July 2022
Just bought a 2019 Ford Edge from Bill Pease at West Herr Hamburg , NY. He was a nice , polite, knowledgeable sales person. We we're happy with the deal and with the car we picked out. I would recommend this company. Over the years this is the 3rd car we have bought at this dealership. We have been happy customers.
