TOPS Friendly Markets is a clean, recently renovated store with friendly staff and easy parking. The store offers a variety of products, including a well-stocked selection and unique items. Customers appreciate the helpful and kind staff, especially at the bakery, pharmacy, and service desk. The bakery's strawberry cake is highly praised, though some find the bakery bread flavor and texture off. The store provides convenient features like coupons at the service desk and a points system for gas rewards, allowing customers to earn and use points for gas purchases. While many customers enjoy the community-oriented atmosphere and the store's donations for fundraisers, some mention that prices are high and there are occasional issues with sale prices not appearing during self-checkout. Overall, TOPS is seen as a friendly and convenient shopping option, comparable to larger stores like Wegmans.