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“Just submitted my expedited passport renewal here. The woman working the counter was incredibly helpful and patient. Best experience I’ve had at a post office in years. Definitely will come back to this one over others in the area.”
“With no exaggeration, this is by far the best UPS location in the NY area. Best staff, clean facilities, extremely organized, short wait times, extremely efficient.”
“I just had a lovely experience with Jake who was a tremendous help this morning.
He went out of his way to be patient and professional.
He's a great asset to your business.”
“Jon and his team are amazing! Truly, they’ve gone above and beyond. I am not the easiest customer, I’ll admit that. They’ve helped me in more ways than I realize. Jon has helped me resolve several mailing issues. I cannot thank this team enough!”
“Christopher is brilliant, professional and so helpful. Plus he is an absolute delight to talk to. I hope he never leaves! Thank you Chris for being patient with all of us when we come in with our boxes!!”
“Great experience at The Post Mailroom Inc. Ibi was incredibly welcoming and helpful and made my first visit a great one. They offer full packing and shipping services and really take care of their customers. I’ll definitely be back. :) thanks for everything!”
“The staff are ALWAYS very helpful & professional & same staff, maybe senior staff, but regular for years! Not a fast turnover at all? Which suggests to me doing something right & always kind in greetings & pleasantries! Very much appreciated in these stressful times!”
“All of the service reps at this location are courteous, helpful, patient, and prompt. They are always helpful when I’m trying to return a package. They never lose their temper when I’m trying to find my QR code! 😂 I go to this location all the time for whatever I need. Thank you all!!!”
“Without a doubt, the most friendly and helpful staff of any UPS store I've ever been in!! the team was not only helpful and knowledgeable, but they treated me with respect while also having some fun with the work! If I ever need to ship from the area again (I grew up in the area and was visiting family) I this will be my only stop. Thank you!!!”
“Jeannette was extremely pleasant and patient, making us feel welcome and explaining everything we needed to know. She was also very efficient, taking the time to confirm the information we had given. Thank you, Jeannette!”
“The excellent communication and wonderful customer service I experienced on a busy Saturday morning made my visit very pleasant. I'm excited to return to the store for all my future shipping and returns needs.”
“This location is local for me. The parking is a little inconvenient, but the expediency of returning items, gives me reassurance that I won’t be in the store long enough to be ticketed.”
“The marketing/printing team at Staples in Riverside is just the best. They regularly help us to print posters for a non-profit community group and they are always so kind and professional.”
“I visited this location on April 1, 2025, and had an outstanding experience, despite not being from the area. The highlight of my visit was the exceptional customer service provided by a gentleman named Will. He went above and beyond to ensure I had everything I needed and made me feel very welcome. It's rare to encounter such personalized and attentive service. I highly recommend this place, all thanks to the fantastic service from Will!”
“I had an absolutely amazing experience here, all thanks to Derek. My parents and I came in because we weren’t entirely sure how to return an Amazon package through UPS, and Derek went above and beyond in helping us. He was incredibly patient, calm, knowledgeable, and genuinely kind throughout the entire process. He took the time to explain everything clearly and made what could have been a confusing situation feel completely stress-free.
Outstanding customer service like this is rare, and it truly stood out. UPS is incredibly fortunate to have someone like Derek on their team. Without a doubt, this was the best customer service experience I’ve had at this store.”
“Came in to ship a package. Maybe my timing was perfect because there was no line at all. The space is pretty small. The guy who assisted me is very friendly and professional. I was done in two minutes.”
“I recently had a complicated return shipment of a 90lb scooter. Julianne, Nakeya and I apologize for missing other names went above and beyond to help me with this difficult return. They did not look at me as the guy with the giant burden walking in they looked at me as someone who needed a lot of help and provided it beyond all expectations. I will forever take the ride to their shop to ship because of the service I was provided. Highly recommend without reservation.”
“Came here to print out some things for my sisters bridal shower - I always come here to print out all my graphics. It was the Saturday before the party and I had some technical difficulties with the other place I was using and the nice employee Dan was so quick and helped me get everything I needed!! THANK YOU DAN!!!!”
“Cheyenne was absolutely amazing! She told me all about the great deals they had and even helped me bring my water to the front register. She was so sweet, kind, welcoming, and made such great conversation. This was my first time here, and I truly couldn’t have asked for a better person to assist me and make me feel so comfortable. I’m incredibly grateful for her wonderful service. May God continue to bless Cheyenne she is truly amazing!”
“This particular store has really wonderful staff. They help you, they're kind. Their energy is fantastic, although it is a several miles away from me, I will go back to that Staples. It should be almost like a training hub for new employees to see how customers can be treated provided service and given information to make it an overall productive experience.”
“I had an AMAZING experience with Anthony at The UPS Store in Riverside! I first called with several questions, and he was incredibly helpful, knowledgeable, and patient. When I came in person, he continued to answer every single question I had.
He even came outside to measure my item, carried it inside for me, and took care of EVERYTHING. I didn’t have to carry it, pack it, tape it, or worry about a thing—Anthony handled the entire process from start to finish.
He was so smart, fast, professional, and knowledgeable. Seriously, WOW! This is what great customer service looks like. Anthony absolutely deserves Employee of the Month! The UPS Store is lucky to have him. I left so happy and impressed with the service I received. Thank you, Anthony sooooo much!!!! He was there today 08/19/26 at 5:30 PM!!!”
“I have the pleasure to speak with Marika. Omg we need more dedicated and hard worker like you.She is highly knowledgeable, she treat me with respect. She goes above and beyond to make sure I was satisfied. Marika i really. Appreciate you. Great job♥️?”
“Went for Notary services. Super friendly staff, everyone was smiling and in a good mood - took care of shipping what I had brought too. The art of customer service is clearly not lost here. Will drive out of my way to give them my business next time.”
“Stopped by for stamps and received friendly and efficient service as usual. I drive from my zip code to this zip code to avoid long lines and hassles. Thank you 10464!”
“I have used this shipping company several times in the past and every time they have exceeded my expectations. They are fast and definitely reliable. The customer service is beyond phenomenal. They will come pick up your barrel from your pick up location. This is the only shipping company that I will ever use, especially shipping barrels. If anyone is looking for a trustworthy shipping company I recommend Dennis Shipping.”
“First I had trouble finding it. Then when I saw the name on a single glass door along with Party City, thought maybe it was a corporate office or something. But no, the big Staples I was used to is down that staircase from this side of the mall, and opens up on the other side of the building with its big recognizable red marquee. If you are coming in from the strip mall side, where the entrances to Old Navy, Kohl’s, HomeGoods, etc. are, it’s a “back entrance” in the corner near Target (wrap around to the right); just a single, poorly marked glass door. That said, once you get in there, you can conveniently return Amazon packages at both their onsite UPS counter, or Amazon drop off (USPS) counter. No line for either when I was there about 3 PM on a weekday. Store seemed spacious and clean, and employees were polite. I can’t speak for the main entrance side, but from the mall side, parking was plentiful. Will go again, now that I know how to find it!”
“Great place to go to for drop off parcels and other services such as money transfers ría, western. They’re very respectful treat customers with the utmost respect and of course their prices are hard to beat. Thank you for your amazing service in the community at castle hill.”
“Customer service is great, the employees are very down to earth and understanding. Never had any problems or issues with them. If you need something shipped or packed, this is definitely the place to do it!”
“Hi 437 on a Wednesday August 12th 2026 just want to say I had a little trouble in Staples here and Michelle the manager handled it very well she gave me back my money that was owed to me that the other cashier did not give back so if anybody deserves a big thank you for helping somebody at the stables location Elmsford New York it's definitely Michelle the manager she has great vibe very intelligent and definitely knows how to talk to customers in distress like I was thank you again Michelle from the feinberg family”
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“Easily the best post office I’ve ever used. They have a parking lot (!!) and I’ve gotten to know both postmasters and most of the clerks over the past decade. The staff is professional and efficient and even though at busy times it backs up easily (credit a lot of privileged suburbanites who use the USPS all of once a year and equally unprepared college kids from the two local schools), I have always trusted this post office and the excellent service and support they’ve long given me and my business.”