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December 2023 by Sterling Lovelock
All staff are very helpful! I wouldn’t choose any other bank. Thank you guys for your impeccable customer service.
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November 2023 by •Courtney•
DO NOT GO TO HARTSDALE LOCATION and I would strong suggest avoiding this bank in general. Awful customer service. They tell you their “computers are down” or “system has crashed” and they will call you back they never do. It’s awful. They lose applications for auto loans and say you are applying for something and require co-signer they make the whole process so difficult and confusing. If I could give a negative rating I would. This place is a dump. And the far worse is their customer service. Very very disappointing. Our nurses union needs to change credit unions asap.
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November 2023 by damion toran
The worst customer service I have ever experienced. No one calls you back ever! Do not trust Angie (loan officer) to actually do her job there bc it will not get done and she will just go on vacation leaving your financial situation in limbo.How is the credit union still open?? Truly the worst customer service. Every employee (maybe one that was a little helpful but still not great Shawn) there has a chip on their shoulder.I would highly recommend not banking here
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November 2023 by Wendy Green
Mount Vernon location has professional people especially Ms. Gloria--she is very helpful and courteous. She needs to be publicly acknowledged and appreciated.
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October 2022 by april williams
Customer service needs training 101 hartsdale staff very unprofessional. ?? MT vernon staff is much better however you need to speak to the hartsdale office for most banking needs
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August 2022 by Jarett Rodriguez
This program is the best and help you out when you need them. If anyone ever needed assistance, they will provide you with the best service if ever needed. Thanks for everything I recommend for anyone to come here. Angie helped me out when I really needed it the most. Thanks again!!
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July 2022 by Daniel Brennan
The service here was excellent, everybody was very nice and accommodating. A special shout-out to Angie for all of her attention, patience and explanations. She truly made things very easy for me.
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July 2022 by Erwin Vazquez
A colleague at work was looking for a place to go for a loan. I informed him of the Educational & Governmental credit union in Hartsdale that I belong to for many years. He went to the Credit union and was able to get a personal loan on the same day. He said his experience at the Credit Union was pleasant as my experience has always been. Angie the loan officer and Nadine were incredible.Thank you for being so good to all my fellow Westchester County colleaguesRegards,E. Vazquez
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June 2022 by Stacey Alexander
Deposited a large government check and was promised the funds would be available in 5 business days. The online system also stated the funds would be available on the specified date. Date arrives but funds we’re not available. I called and was told that due to the large amount, the check was being held for 10 business days and not five as originally stated. The employees are rude and their way of doing business is antiquated. In the age of wire transferring, a government check does not take 10 business days to clear. They are the worst.
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June 2022 by Jared Moore
Currently 23 years old and needed a new vehicle. Thank God I found out about this credit union! I was in contact with a extremely helpful lady named Angie. She made the process so easy and it was pleasantly fast. I was worried I wouldn’t be able to get the loan that I needed, but due to the incredible service I was able to receive my loan and get my new vehicle! Highly recommend going through this credit union!
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June 2022 by Kim Monticelli
If anyone is looking for a loan, please come to the Educational& Governmental Employee's Federal Credit Union, they are amazing especially Angie Gonzalez. She walked us through every step with patience and professionalism. She was very knowledgeable and answered every question with pleasure.Thank you Angie for making this process so easy.
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June 2022 by Julie
Just opened my account with this credit union. I applied for an auto loan, heard back that I was approved, and I got the loan the very next day! Couldn’t believe how fast and quick it was. Come see Angie if you need a loan!! She’s patient, very informative and will answer all your questions!!!
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June 2022 by Shivaun Carden
I have been with this credit union for over 10 years. This credit union is so antiquated. I always say I’m going to hang in there because they can only get better. WRONG, it goes from bad to worse! My account was compromised, I called them and they shut it down. This happened to 4 people I know at the same time. I have been waiting over a month now for my new card. Being they don’t do zelle or cashapp I cannot utilize my money. Every time I need cash I have to go to Hartsdale to get it. I spoke with the new CEO, he stood in my face and lied and said he would expedite my card….still waiting week 5! I feel like a hostage!!!
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June 2022 by Carleen Rodgers
This is my first car loan through the credit union. This was the easiest and fastest process. The ladies were extremely helpful and amazing. All my car and personal loans will be through the credit union.
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May 2022 by Patrick McLaughlin
Opened up an account and applied for a loan and was really impressed with how easy, fast, and professional they are. The loan department was awesome would definitely recommend them to anybody. When I called over the phone I actually got people and not automated services such a pleasure to do business with.
