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March 2024 by N TD
As hard and difficult this time has been, my family and I are really glad to have chosen Hartsdale Pet Cemetery as the final resting place for my loyal friend SoCo.I would like to start thanking Eddie and his uncle Leonard for their empathy, patience, and caring attitude when I went there gloomed and sad to help me with the pre-need planning (cost, options, explaining the why of each item/cost) and to choose the perfect plot for my SoCo.Trevor, who on that stormy snowy Saturday in February, he took the time to walked me over the available spots. Never rushing always smiling and keeping conversations fun and light (respectfully) to keep at least for a short time away from the real dark reason I was there. And there it was, the perfect place for SoCo, just as she liked it: on a hill overlooking the cemetery, under the shades of 2 big trees.Brian was super helpful and very delicate in working and making suggestion for SoCo’s monument. Me, had the idea to express my love/sadness on her stone as if it was a book (you can assess that by how long this review is) but he was great in making me hit reality and making the perfect suggestion: keep it simple and different, and this line is different I think you should keep it. He made me see things that I couldn’t by the pain caused by the loss of my traveling partner.Patrick (also received my SoCo when I dropped her of) and the other gentleman (please forgive me I didn’t ask your name) that help him with the interment of my SoCo. From the handling of her Casket to the carry out to her plot, and the interment, to placing the roses on her grave that we brought.Saskia, who was so nice the first time I called there for information. She was very sweet and sensitive, providing me information over the phone, nothing shady like other places they don’t want to disclose information so easily or unless you are present, and quickly emailing the same for me to digest. Thank you for coordinating with Rippowam Animal Hospital, the receiving of SoCo that awful morning, without having me to be on the phone taking me away from SoCo’s last minutes.Thank you to the Hispanic gentleman who I never asked his name, who graciously showed me where I could park as it was not easy to figure out. This was the best indication that I was at the right place.Lastly, thank you for keeping her as natural as possible like you promised. She looked beautiful! and peaceful. Her casket was very nice/elegant and how you laid her inside of it was as if I did it myself. Thank you for thanking care of my girl.
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November 2023 by Angelo Maggiolo
Cremated my cat today. Unfortunately this place will no longer come recommended.As a veterinarian in the area who has given this place plenty of business, they no longer have any professional courtesy for those of us in the veterinary profession, but they will gladly accept our patients when the time comes. Obviously this will now change as I will send nobody here. Not to mention the woman at the desk is a cold fish that should not be receiving people in crisis or who are dealing with loss. When asked about the previous courtesy given to veterinarians she asked some ghost upstairs who refused to show face and just said we haven’t done that in years (I was here in 2019 and it was then). I was too upset with why I was there to argue, but place is not the same. Consider Final Gift next time. This place is just not worth it.One positive note, Carlos was very nice and courteous/sympathetic.
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October 2023 by Raquel Toro
Truly one of the most spiritually beautiful and special places on earth. The energy is one of peace and serenity and you can feel the love emanating all around as you walk through the meticulously landscaped grounds. The animals brought here were loved and continue to be loved as evidenced by the heartfelt grave inscriptions and tended to plots. The staff were amazing and made a very difficult time easier on the soul. I like to imagine my baby happily running & playing with all the other animals and excitedly exploring the grounds until the day when I can finally hold him in my arms again.
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August 2023 by Pawan T.
Tell us about your business with his experience
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August 2023 by Sampath kumar S.
Best for your priority construction
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July 2023 by Ryan Requena
I took my dog for a cremation. It took them less than 2 hours to give me a box with ashes. I opened the box and the ashes where in a plastic bag. It’s impossible they could have put hot ashes in a plastic bag so quick. This place is another shady business. Do yourself a favor cremate your pet yourself or bury it at home. Instead of paying over $500 for nothing.
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May 2023 by Paul Juser
It is a somber experience walking between these headstones marking the final resting places of many faithful friends. We saw dogs, cats, lizards, birds, ferrets, and even a tiger. Many touching memorials.
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February 2023 by Priscianna Soto
I’m absolutely disgusted with how insensitive this customer service is. They’re a business yes but a disgusting attitude that make you sound like a burden or problem to them by simply asking questions is their problem. This is not something outrageous to have asked. To work in any memorial service you must show compassion and patience with the person dealing with personal lost. I’ve lost one pet 2 years ago and had the most understanding people handling me so I recommended them! I know someone else who had lost their pet and I wanted to help. I recommended this service due to the warm expertise I was given in the past and due to to the affiliation with AMC 61st and I am completely upset with how they spoke in response to normal inquiries over speaker phone with my friend grieving still. This place needs to be taught sensitivity training. This a service for pets yes! But that doesn’t mean you lose your core values in what the service is actually meant for!
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February 2023 by Priscilla Soto
Recently lost my pup yesterday and I called Hartsdale because I used their service less than two years ago for my older dog. This service I received before was Cremation. I was expecting the sweet woman I spoke to last time or anyone with a caring heart. I was treated terribly, with no regard to my loss. The price is even higher more than double of what I paid last time. Nothing has changed because they didnt want to describe what was additional for the price to go so high. I was transferred to a gentleman that did not care what I paid less than two years ago. I had the best experience last time and now this I’m truly heart broken. It’s one thing to raise price but make it clear on what it is and what is being given for this high price. So disappointed I will not recommend this place no more. COVID or not you should have some sort of sympathy and compassion when someone loses their dog. The only thing they made clear is they refused to pick up my dog unless I pay an additional 210 dollars, if I don’t they said to bring the body from the hospital on 62nd. My dog died in my arms and this is how u handle business. Sorry but u should never treat anyone like this, I’m putting 1 stars when it should be 0, new ownership destroyed this place.
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December 2022 by Raymond Polichano
We have 3 of our pets buried there the first was for our beloved Toby It is a special place from the time you enter the front gate there is a feeling of peace and tranquility that you just have to experience the compassion that you receive is second to none The Martin family that runs the Cemetery have always shown the most respect towards your loss and treats your burial service or cremation with the utmost professionalism The cemetery’s grounds are meticulously taken care of year round We are very happy that our pets our at there final resting place at Hartsdale we would not have it any other way
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November 2022 by Lee West
Beautiful place to walk around, I imagine all the pets are resting peacefully here.
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November 2022 by Alexander Kuravsky
Very special place. Family owned since 1974’ and it shows; they are warm, organized, and deeply committed to making your grieving process that much easier. It also helps that even though the office is closed on Sundays, they still open the cemetery to allow visitors entry.Shout outs to the groundskeepers who are also very friendly and kind.
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October 2022 by Marcy Santiago
In 2001 we lost our Pepper Sebastian and went to Hartsdale for services I never forgot how Beautiful and kind the staff were then.This year we lost Cash then last week his sister Lola.I contacted Kristine and she did everything for us. It was amazing how she remembered us when we bought Lola last week. Patrick and Carlos took care of viewing and cremation, no words can express their kindness and caring to our family.Thank you all so much.God Bless Ms. Santiago and Family.
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October 2022 by Kim Zwisdak
We have had pets cremated here in the past and today unfortunately had to have my cat cremated. In the past, they were sympathetic and tried to make the experience bearable. They used to at least be a little comforting. After coming from the Emergency Vet we were greeted by a very uncaring blonde woman. After asking about the steep price increase and mentioning how we have been here numerous times in the last (not even a year ago), we were told it was under new management and basically brushed off that it hasn’t changed and this what the prices and packages have always been. She tried to brush us off like we were remembering wrong. It is a shame that this woman was the “face” of the cemetery is so uncaring and emotionless. During someone’s very sad time you would hope she would be a little more human and warm. At least, the man who took the paw print and did the cremation seemed to care and was empathetic. They only have one package, it used to go by weight and depending what urn or add ons you chose... it has gotten very expensive and you are just another dollar to them... such a pity.
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October 2022 by roberta f
Under the new ownership the crematory has become prohibitively expensive, the staff no longer exudes comfort and trust, and the grounds do not seem to be taken care of as well as they used to be (there was an unevenness in one of the walkways and the chrysanthemums needed watering). It seems to be operating solely on money interests. It's a shame, given it is such an iconic, unique place that used to feel like a sanctuary.
