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February 2024 by Melissa P.
If I could give this store zero ratings I would. Was in there last night. Signed in. Waited over an hour and half and still was not seen. When I finally went to check the status my name was taken off the list. When I asked the man standing there he said we called you twice and then took you off. He never call me. I was actually sitting with the tech YON and he confirmed to me and the staff member they never called my name. Meanwhile while waiting signed up for fios with Yon. The man at the store said you can wait or leave. Don't care either way. Wow. Nice job Verizon and hiring people. yoN spoke to his friend for me and sent me to Yonkers store where we were helped. HORRIBLE CUSTOMER SERVICE AND TOTALLY JERKS WORKING THERE. GOOD JOB TO THE FEMALE MANAGER WHO HEARD ALL AND DID NOTHING
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February 2024 by Karen A.
there aren't enough black stars to write the incredibly negative review I have for the store and it's employees especially the manager. You're more interested in displaying their tattoos than they are, and helping their customers. They hang around in the back and leave you sitting for hours once you finally do get weighted on. They don't give you what you need like with the 15 which is entirely different and you can't recharge your battery with what you have at home. You don't get that with the phone and they don't tell you you need it, but that's the least of it. When they transferred all my information from iCloud, I don't know whose phone they were using but it certainly wasn't mine Everything was eliminated and I spent days trying to get all my information back. I got held from Verizon itself which wanted nothing to do with your store. It's really a shame that you can't get some decent people working in there. Young is fine, but young and stupid and lazy is dreadful. They take their Que from the manager, I call him fatty tatty because he was more interested in showing off all his tats that he was in running his store properly. It's a shame that people have such terrible experiences there and I have literally lost my voice. I've been on the phone so many hours trying to correct what was done. Whoever owns this store should be forced to spend a week there.
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February 2024 by SHKELZEN GOCAJ
I came to the store to switch from T-Mobile to Verizon and I was the first and online they started taking people that they are not online very unorganized
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February 2024 by michael shanker
Very Helpful
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December 2023 by Ana M.
I think I have never seen someone so as brainless and incompetent as the person who said could help me with my problem. I went there with a new phone, trying to get a new phone number for my new phone. I already have a Verizon phone number, but it's a work number, and now I need a personal number. The guy hates his job so much, that he could messed up with something so simple as selling me a new number. He made me pay 77 dollars to get a new number to get 15gb for 35 dollars - which AFTER I paid him, he said he make a mistake and the 35 dollars plan isn't for 15gb, it's for 100mb. That man could mess with my phone number - because now my new phone number doesn't work -, made me waste money and scammed me.
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December 2023 by Emily M.
My family have been loyal customers to verizon since we bought our first cellphone plan. After someone compromised one of our phones by spoofing the SIM card, we were recommended by online support to visit a retail location. First we visited a franchise location and described the situation to them they recommended we escalate to a corporate location and we ended up here. A hacker fraudulently used our verizon account to shut down a phone line so they could steal money from our bank account. A simple but scary fraud issue, we hoped the corporate store could easily resolve this. We waited for service for over 30 minutes after being checked in. After that 30 minutes the person who checked us in came over and had me call verizon support and sit there on hold with them. I sat in store on hold and being bounced across multiple departments of Verizon who either didn't understand the issue or just didn't seem to care and would transfer me somewhere else. Verizon's corporate customer service phone support does not give a single shit about their customers. After our experience being on hold and bounced around for hours we are seeking to change phone care providers. That being said one employee did the absolute best they could to assist us and make us feel more secure. Sam made us feel like someone actually cared about our security and experience. They did as much as they could given the limitations of corporate bullshit. I could tell they felt bad that we were getting dragged around on the phone and there wasn't more they could do. If you're looking for service at this location ask for Sam
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December 2023 by Kathleen L.
On Friday I called Verizon wireless to transfer 1 number from 1 account to another the representative turned my phone off instead of. I was in tears bc not only did they shut my line off but 3 out of the 4 lines I use and none of my children were with me to get in contact with. A very patient and wonderful Verizon associate who is pretty new only been with the company 4 months called Verizon customer service on my behalf and over and hour later had my service restored I've had the number almost 25 years with Verizon. The whole team was empathetic and restored my faith in customer service Thank you .
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October 2023 by Tomer C.
I have had four lines with Verizon for several years. I was truly shocked and insulted by the rudeness and unprofessionalism of the staff, and particularly the manager. She said her name was Marcella, and I see there are several other posts and comments about her behavior and yet nothing seems to be done. She laughed in me and my father's faces when we asked for service--I do not exaggerate. Said she did not care if we leave. Stood around chatting with another coworker while we waited and actively mocked us. Never in my life have I been treated so rudely and unprofessionally. I am in utter shock that a company would employ such a rude staff, let alone have someone so lacking in professionalism represent them as a store manager. With so many alternatives, I see no reason I shouldn't do exactly what the manager told me to do, and go elsewhere.
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September 2023 by David G.
Verizon's Deceptive Practices and Dreadful Customer Service If you are considering using VERIZON mobile service, please be aware of my experience and think twice about it. Since, I switched to Verizon, three months ago, I have experienced multiple rate increases, mishandling of credits and promotions, and abysmal customer service. Here is my experience: In mid-June 2023, my family and I decided to switch from T-Mobile to Verizon. We were promised a rate of $185 monthly for five phone, that we could trade in our 5 T-Mobile phones for 5 Verizon phones (4 Samsung Galaxy S23 Pluses and 1 iPhone 14) and receive credit for the phones and $200 for each in Verizon rewards and receive two free Samsung Galaxy watches and activate two lines for $5 each. I also paid $2600 to cancel my Tmobile plan. Prior to switching, two agents assured us that the monthly rate for all the lines transferred would be about $185 a month. A third agent I talked to when I received a higher bill, even gave me slightly a lower monthly amount, around $182, and assured me he would fix the billing error. Transferring the phone numbers took several trips to a Verizon store and calls to customer service because of the poor instructions received to transfer the numbers. But it seemed like we had finally made the transfer. After I received and activated the new phones, in mid/late June 2023, following Verizon's instructions, I shipped our 5 old T-Mobile phones within the box the company provided, with the UPS label it received, attached to the box. All of the five phones had been shipped together and Verizon received the box with them. Nevertheless, weeks later, Verizon informed me that one phone was missing and it refused to credit me for the phone. I do not have the phone in my possession. I shipped with the other four phones Verizon acknowledges the receipt. If, in fact, one phone was missing, it was not my responsibility, but either Verizon's who received the phones or UPS's who delivered them. Since Verizon hired UPS, and I just dropped the box at UPS in Westchester County, NY, there is no way I can investigate the matter or be responsible for its disappearance. Several agents I contacted stated that the phone was likely lost in their warehouse. One of them, who identified himself as Michael, after a two-hour call, assured me that he located the tracking number, confirmed that Verizon received all the five phones. However, he said, one of them had a description of having a 128 GB memory and the actual memory was 256 GB. Because of this discrepancy in information, the receipt of the phone was not processed. Michael promised to escalate the matter with detailed information about what had happened and said it would be resolved within three business days. Like similar promises I received to that the matter would be resolved, it never was. I also filed a complaint before Verizon Executive Relations. The complaint received the number CASE 297781 and was assigned to Executive Relations Marshall. I have countless times called and emailed Marshall. He never takes or returns my calls or replies to my emails. Meanwhile, as aforementioned, I was promised a monthly rate around $185 for all lines to switch to Verizon. The first bill I received was $497.88. The second totaled $245.69. The third bill was $317.54. Verizon App currently informs me that my new monthly bill would be $247,27. Out of nowhere, Verizon, without my knowledge and permission, has changed my plan to one that does not include promotional credits and is about 60% higher than the $185 rate I was told by three agents. I have spent close to 40 hours, talking to numerous Verizon agents, as well as with two supervisors, Tyler (who hung up on me) and Lis, trying to adjust the bill to what I was told it would be. Despite Verizon's multiple promises to correct the issue, it never did. It actually keeps changing and increasing my bills, every month. The two last agents I talked to, Rodrigo (on 09/08/23) and Joyce (on 09/09/23), said they could not tell me what my monthly rate is. Lis, Jo
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August 2023 by Ellen H.
I signed up as a new customer then all hell broke loose. I set up a tech visit then was told if I didn't want to wait the TEN days I could go into the store and install the router myself. Drove to the store (40 minutes away), the guy there said he couldn't give me a router and that even if he could it wouldn't work because it needs another part that he couldn't give me. I called and they said no problem, the tech was still coming out on the day scheduled. Tech never showed then I spent three hours and spoke to 12 people to try to get it rescheduled in a timely way and no one could help me. They kept bouncing me around (12 people!) and giving me different information. The supervisor they referred me to in another area never phoned me back. And I kept getting kicked back to customer service FOR THREE HOURS with no one able to help. I just switched to Optimum. Easy breezy, as it should be. Verizon is the worst. Run from this company.
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June 2023 by bangu ntwaagae
Elijah was very patient and informative
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March 2023 by Bnard G
The lady that was checking in was really nice but everything else was just so incredibly slow there needs to be more staff or something because there wasn’t even that many customers. This can’t be normal where it takes more than almost an hour and a half to be seen
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December 2022 by Amy F.
I fully understand how very busy Verizon retail stores are. However, the greeter position should be allocated to a person with good people skills. This was not our experience yesterday. The greeter was not friendly. In fact she acted very dismissive toward us. She neglected to answer a question until I reminded her 30 minutes after arriving. As I said, I fully understand how busy these stores are but I cannot go to a store where the treatment is so impolite and uncaring. Management, it is up to you to train your employees properly. This falls on you.
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August 2022 by Joe S.
Don't go to the Central Avenue Verizon store the place is horrible. The employees are not helpful and couldn't care in the least.One of the employees was on the phone with his parole officer.I suggest going to a franchised dealer not a corporate owned Verizon store.
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May 2022 by Zef A.
Beware the WiFi hot spot scam. They will tell you it's free with anew iPhone Then you get charged $79 and 20 dollars per month and pretend they can't take it back because it was opened (by the salesperson )! Sorry can't award zero