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“5/17/2014, was excited to go to Hauppauge (Wheeler Road) branch to view my daughter's artwork on display. Please correct the branch hours posted on your WEBSITE for Saturday. Says "Today 8:30 am-3:00 pm. Got there at 2:45 pm and branch was closed!! Signs next to doors say Sat. 8:30 am - 1:00 pm.”
“During this unprecedented time, this branch assisted me in taking care of important information for our Business Account. This Citi Bank, customer service is excellent. I will transfer our Business Account to this Branch when the stay at home requirement is lifted.Thank you Citi BankStay Safe and Healthy”
9AM - 5PM
425 NY-347, Hauppauge
Banks
“I have nothing but positive things to say about this branch and the people there. They are always vibrantly friendly and helpful. Last time I was in the manager, Joe, pulled me aside to talk about different promotions the bank had going on that our business might be interested in. I am very thankful to have such a great bank in the community.”
“I recently switched from Capital One to M&T Bank, I am so happy with the service overall. My business banker Jeff Palma has been so helpful with the transition, I would still be on hold with Cap1 waiting for a human right now where with M&T I was up and running in no time.”
8:30AM - 4PM
898 Veterans Memorial Hwy #240, Hauppauge
Banks
“We have wonderful and extremely responsive service from our local Hauppauge DIME Branch. Renee Woods in particular has been a really exceptional banker and direct contact for my bookkeeper and our whole team at MAGII.”
“Joseph Corelto was an absolute pleasure to work with. He helped me with all of my issues in a very timely and professional matter. I highly recommend him for all of your business banking needs.”
“We’ve had the pleasure of working with TFCU on five loans, with our first loan handled by the incredibly knowledgeable and customer-oriented Lorna Curtin. Her kindness and wisdom were truly remarkable, making our interactions with her feel like we were working with a wise and caring grandmother.
However, our experience took a turn for the worse when we needed another loan a few years later. This time, we had to work with a different department, and unfortunately, our interactions were far from satisfactory. One representative even hung up on me, and others dropped the ball, leaving us in a precarious situation.
Feeling frustrated and disheartened, I brought my experience to Lorna’s attention. She advised me to share my story with the CEO and managers of TFCU, assuring me that they would be eager to address the issues and make amends. Reluctantly, I took the time to document and submit my experience to management.
Chris Tahmisyan, the Senior Manager of Member Experience, promptly reached out to me. He had already reviewed the recordings of my phone calls with the loan department and assured me that they would use my experience as a valuable training opportunity for that team. Additionally, he personally monitored my loan process until it was completed, ensuring that I had a positive customer experience.
Chris went above and beyond to make sure we were satisfied with the outcome. It’s important to remember that every company has its share of bad days and individuals who may not always meet expectations. However, I was grateful to TFCU for acknowledging their shortcomings, taking steps to improve their processes, and prioritizing the positive experience of their customers.
Thank you, TFCU, for your efforts in making our experience a positive one.”
9AM - 5PM
190 Motor Pkwy STE 100, Hauppauge
Banks
“The truth is I was looking for a banking institution that would offer me the service that I required, that would not consider me just another number for its client portfolio, precisely in this branch they provided me with excellent service. The services and information provided by Mr. Luis Hernandez were impeccable, I have never seen a person so dedicated to his job with precise and totally clear information. For me in my entire financial life it is the best experience I have ever had, they gave me a WOW! with impeccable service and attention. Thank you BANK of America 190 Motor Pkwy STE 100, Hauppauge, NY”
“My bank for the last 25yrs. You ask me if they perfect? Answer is no but I like how they always fix and take care my issues, I cant complaint to much overall is great.”
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“Im one who doesn't usually go out of my way to make a post about anything. But, credit should be given where credit is due. My son and I went in to the Hauppauge branch for fraudulent activity that was picked up on my son's account. It wasnt much just under $30. The branch Mgr took us to his office and treated the whole situation as if we lost thousands more. He did everything he could to resolve the situation and before we knew it the money was back in the account. He did all the leg work, and spent the time required to fix the situation. Im so glad I'm a member here and not just a number. Thank you Jose!”