Optimum, located in Hauppauge, NY, offers cell phones and accessories alongside personalized customer service. The store provides live in-person support, where Retail Specialists assist customers in exploring products, plans, and services, helping them save money on Internet, TV, and Mobile bills. Reviews highlight the friendly and professional staff, with many customers expressing satisfaction with the service. One customer praised a staff member for explaining their bill and addressing concerns effectively. Another noted the fast and simple service, resolving issues quickly compared to experiences with other providers. Several customers emphasized the exceptional support from specific team members, who went above and beyond to ensure a positive experience. Overall, Optimum is recognized for its commitment to customer satisfaction and efficient service, making it a preferred choice for digital entertainment needs.
Very good customer service from Logan and Eddie. Very patient and efficient.
May 2026
I was fortunate to have Logan as the associate handling my account changes. He is extremely knowledgeable in the workings of the company and the products they offer.
April 2026
Keenan is a very patient young man and very nice man.It was an enjoyable experience!
