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October 2023 by Douglas A
They are a ripoff and Verizon helps them to rip you off.almost a month and a half after the return .Verizon still charges me . Only a few months with Verizon and I switched four lines to a different provider .don’t use them and you will save yourself a lot of headaches and save a lot of money. I’m still fighting about my charges ? the answer below ? from Verizon is only for show. Don’t trust them.
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July 2023 by Nitrous And Unicycles
Friendly staff, very helpful. Answered all my questions and helped me understand my options.
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May 2023 by duck duck goose
another rip off company like optimum. Save yourself the hassle. They do have better customer service, but it does not help when they are ripping you off.
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March 2023 by Debbie
Andrew was more than pleasant and more than smart.Took care of everything kindly and swiftly. Didn't charge me for a new remote...(they're usually $25.00!!)I asked him many questions about my phone (which is a Samsung 5G A71. They stopped making it 2 years after Samsung released it to the marketplace!)Ugh.ugh.ugh.Frustrating.And these phones ain't cheap!
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November 2022 by Christopher Michael
This place solved my problem and worked everything out.Thanks
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October 2022 by Tina Colangelo
Terrible. We upgraded our entire system and the tech left us without internet. Everything was working fine for 1/2 hour except our phone. Verizon fixed the phone and then our internet went out. Tech reported that when they fixed the phone, they somehow deleted all of our data, and then there was the infamous power outage. This was 10am this morning and still have no internet. Our network isn’t even showing up at all. No one cares we still have no service after a huge upgrade. Now I have another tech coming tomorrow and it might somehow cost me money?? How does that work? Beyond disappointed. What kind of customer service is this? And I had to call the tech, no one scheduled it for me. They just left us with no internet
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August 2022 by Christopher Konopka
The address is wrong. They are short staffed.I give Corp 1 Star, I give manager 5 stars for holding it all together, taking care of 3 customers in a timely fashion and letting me know he is sorry that there will a wait.
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March 2022 by Kathy Soave
Andrew was an exceptionally helpful individual. He was friendly, knowledgeable, and got us a great deal on upgrading my phone as well as hooking us up with a plan that made sense for us.
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March 2022 by Angela Kerr
There was just the one store associate but he did a good job helping all three customers so none of us had to wait.
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February 2022 by Janet Liebert
Andrew was the best! We had a question regarding streaming to our TV. He gave us advice and the equipment we needed. Five stars to Russell Cellular and Andrew!!!!
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February 2022 by Kevin O'Brien
Exceptional service. Andrew helped make pre-orders and purchase incredibly smooth and will absolutely be returning next time we upgrade!
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December 2021 by Errol Orehek
Andrew was very knowledgeable. He offered several cell phone option upgrades and answered all technical questions.
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December 2021 by Lisa Breuer
Great customer service and a quiet store with barely any wait time!
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October 2021 by Sherri Cavallo
Andrew was very knowledgeable and was very friendly and helpful and efficient
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October 2021 by 郑旭（Scott）
Nice rep! Very good service!
