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February 2024 by Helen M.
Tonya went above and beyond to help me find things and make sure the hardware fit.
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October 2023 by Mike W.
Service here is the worst. You have to chase down certain floor reps just to ask them a question. The other reps are walking or sitting down carrying on conversations and act like your inconveniencing them to ask anything. Spoke to 7 different reps and 2 more than twice just trying to get someone to cut some lumber for me. I literally timed that I waited over 30 minutes before I got feed up and ask for a manager. The manager got someone rather quickly, but the guy didn't have on any orange or display any markings that indicated he was an employee. If the manager didn't wait until he showed I would of never known he was supposed to be there to assist me. The manager even had to tell him to come to the right saw. After all that waiting and chasing down someone for help I was told they couldn't cut anything under 12 inches! There were no signs or anything to inform customers of this. Nothing! They suggested I use a hand saw, but I wasn't going to give that store or company my money after that. I will shop at Lowe's or the smaller chains from now on. The customer service here sucks! The employees are not friendly and pacify you like they are getting help, but they really don't care.
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April 2023 by Ellington K.
I can only speak for the Garden center at this Home Depot. But I always enjoy coming, even when it's a bit of a madhouse. Lots of interesting plants and possible to get great deals. I find the staff are really chill, helpful, and nice. The experience with the staff honestly really keeps me coming back rather than seeking out other places.
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October 2022 by R R.
this home depot was such a pleasant surprise. i've been to the one in yonkers which is a literal trashfire nightmare so was expecting a similar experience here. not so! nice and knowledgeable employees, adequately staffed registers, and all the items i needed in stock. got some nice fall plants as a bonus. honestly still in shock because this is MILES better than the yonkers location.
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September 2022 by Celia G.
If you live in a co-op, avoid buying large appliances from Home Depot! It takes forever to obtain COI and permit from Home Depot. When I called their customer service number, some associates don't know what they are doing. They called the delivery team for info, but the delivery team never respond. So my calls to the customer service number don't help at all! When I emailed them for COI, no one acknowledged receipt or respond to me, so I am totally in the dark as to whether someone will actually address my request!!! Horrible!!
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July 2022 by Sally O.
JUNE in the garden center was fantastic! Friendly, informative and did a great job. Love this HD. Be kind. It goes a long way!!
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June 2022 by Allison H.
My husband calls this the Home Depot that time forgot. Old fashioned service at its best. Every time we go it's clean, employees approach us to help us, people are friendly, and they have what we need. Today I did a return that was entirely hassle-free. The last time my husband and I went an employee spent 15 minutes with us helping us find the right-sized screw for a project. The time before an employee walked me to my destination because he wasn't 100% sure where something was and he wanted to make sure I found it. @HomeDepot corporate, if you ever read your Yelp reviews I hope you see this and give all your Hawthorne employees a raise and the managers a bonus. @Hawthorne Home Depot manager, leaving you a message with your manager on duty now...
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June 2022 by Shawn B.
Have to say, buying a grill at this location was wonderful. Mike S. and Oscar in Garden helped take apart the grill and put it in my hatch. They were really nice and knowledgeable. I was expecting the worst but ended up have a great experience with these two! Thanks guys! Love the grill.
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May 2022 by Len H.
I ordered a few things from Home Depot, medicine cabinet, faucet, and vanity with sink. I paid to have the vanity and sink delivered to the room of my choice. Came home today and found it on the lawn! No call the day before or at any point in advance AS I WAS TOLD! I PAID TO HAVE IT DELIVERED TO THE ROOM OF MY CHOICE!!!! I called and was disconnected with no call back (they knew my number via the order I was calling about). Called again spoke with a "manager". I asked what kind of customer service is this, I was supposed to be able to look for damage and the they were supposed to remove the packing...good luck... I said I have had 3 total joint replacements in the last 7 months what am supposed to do, "oh we can refund the cost for in home delvery and $20 to get someone to help you". I will never ever shop or buy at Home Depot again. HORRIBLE CUSTOMER SERVICE...EVEN IF A 3RD PARTY WAS DELIVERING IT - YOU HOME DEPOT ARE RESPONSIBLE!!!!!!
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January 2022 by Giancarlo V.
I ordered and paid for kitchen cabinets. They told me that they would be ready in 3-4 weeks. After a week and a half in , without reason, the designer called to inform us that the order was cancelled and they would not be able to reorder.
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December 2021 by Jim G.
I had questions, they had the answers. I needed some shelving cut to size, they cut it correctly.
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September 2021 by Andrew K.
This is a very good HD unlike the atrocity that is the Port Chester location. The employees are friendly and knowledgeable if you need help finding items. Not sure why but they eliminated the self checkouts so the lines can sometimes be long
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September 2021 by Keith Lillis
I have nothing positive to say. Customer service representative was rude. When I asked for another person to speak to I was told there is no one else.
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June 2021 by Lee D.
Huge shout out to Henry Timmons in Millwork at the Hawthorne store!! He was unfailing courteous and extremely helpful! (I KNOW -such an anomaly at Home Depot!) I need a new front door and he walked me through all the steps; was very patient when I misremembered the manufacturer of the door I wanted, and explained the process of getting a quote on installation and printed me a copy of everything --AND he explained that it might be possible to have the installer build out my jamb by 1/2 inch thus saving me $300 for a custom door. THEN 2 weeks later after I got the door measured by the installer and the quote for installation AND found that somehow after a round of emails they ordered me the custom door and the installation was ~ $300 more than I had thought. Needless to say I immediately tried to contact them by phone which was a complete exercise in futility! [Just DON'T attempt to call him or ANYONE at the store --it simply doesn't work - you go around in a loop forever! ] Anyway I decided the only solution was to go back to the store and speak to them directly. AND fortunately I arrived at ~2:30pm - Henry was there (he had just come onto his shift) AND he wasn't busy!! He spent literally an hour with me going over all the charges, explaining the extra installation costs; he called the installer for me and explained that not getting the custom door would save me $300 and they agreed and explained they would just need me to get a $40 external door jamb kit. So Henry fixed my order: he removed the custom door, had me order the online standard door and gave me a bunch of discounts on the other supplies so that I ended up saving another $100! He is a prince! I have never had a nicer and more helpful interchange with a store employee! Seriously they should double his pay!! Thank you so much Henry!!
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May 2021 by Remy Medranda
I had a truck driver reverses into me in the parking lot and the home depot's security team is not even trying to help us with the footage claiming the cameras don't record where the truck hit me.
