-
June 2022 by Allison H.
My husband calls this the Home Depot that time forgot. Old fashioned service at its best. Every time we go it's clean, employees approach us to help us, people are friendly, and they have what we need. Today I did a return that was entirely hassle-free. The last time my husband and I went an employee spent 15 minutes with us helping us find the right-sized screw for a project. The time before an employee walked me to my destination because he wasn't 100% sure where something was and he wanted to make sure I found it. @HomeDepot corporate, if you ever read your Yelp reviews I hope you see this and give all your Hawthorne employees a raise and the managers a bonus. @Hawthorne Home Depot manager, leaving you a message with your manager on duty now...
-
June 2022 by Shawn B.
Have to say, buying a grill at this location was wonderful. Mike S. and Oscar in Garden helped take apart the grill and put it in my hatch. They were really nice and knowledgeable. I was expecting the worst but ended up have a great experience with these two! Thanks guys! Love the grill.
-
May 2022 by Len H.
I ordered a few things from Home Depot, medicine cabinet, faucet, and vanity with sink. I paid to have the vanity and sink delivered to the room of my choice. Came home today and found it on the lawn! No call the day before or at any point in advance AS I WAS TOLD! I PAID TO HAVE IT DELIVERED TO THE ROOM OF MY CHOICE!!!! I called and was disconnected with no call back (they knew my number via the order I was calling about). Called again spoke with a "manager". I asked what kind of customer service is this, I was supposed to be able to look for damage and the they were supposed to remove the packing...good luck... I said I have had 3 total joint replacements in the last 7 months what am supposed to do, "oh we can refund the cost for in home delvery and $20 to get someone to help you". I will never ever shop or buy at Home Depot again. HORRIBLE CUSTOMER SERVICE...EVEN IF A 3RD PARTY WAS DELIVERING IT - YOU HOME DEPOT ARE RESPONSIBLE!!!!!!
-
January 2022 by Giancarlo V.
I ordered and paid for kitchen cabinets. They told me that they would be ready in 3-4 weeks. After a week and a half in , without reason, the designer called to inform us that the order was cancelled and they would not be able to reorder.
-
December 2021 by Jim G.
I had questions, they had the answers. I needed some shelving cut to size, they cut it correctly.
-
September 2021 by Andrew K.
This is a very good HD unlike the atrocity that is the Port Chester location. The employees are friendly and knowledgeable if you need help finding items. Not sure why but they eliminated the self checkouts so the lines can sometimes be long
-
September 2021 by Keith Lillis
I have nothing positive to say. Customer service representative was rude. When I asked for another person to speak to I was told there is no one else.
-
June 2021 by Lee D.
Huge shout out to Henry Timmons in Millwork at the Hawthorne store!! He was unfailing courteous and extremely helpful! (I KNOW -such an anomaly at Home Depot!) I need a new front door and he walked me through all the steps; was very patient when I misremembered the manufacturer of the door I wanted, and explained the process of getting a quote on installation and printed me a copy of everything --AND he explained that it might be possible to have the installer build out my jamb by 1/2 inch thus saving me $300 for a custom door. THEN 2 weeks later after I got the door measured by the installer and the quote for installation AND found that somehow after a round of emails they ordered me the custom door and the installation was ~ $300 more than I had thought. Needless to say I immediately tried to contact them by phone which was a complete exercise in futility! [Just DON'T attempt to call him or ANYONE at the store --it simply doesn't work - you go around in a loop forever! ] Anyway I decided the only solution was to go back to the store and speak to them directly. AND fortunately I arrived at ~2:30pm - Henry was there (he had just come onto his shift) AND he wasn't busy!! He spent literally an hour with me going over all the charges, explaining the extra installation costs; he called the installer for me and explained that not getting the custom door would save me $300 and they agreed and explained they would just need me to get a $40 external door jamb kit. So Henry fixed my order: he removed the custom door, had me order the online standard door and gave me a bunch of discounts on the other supplies so that I ended up saving another $100! He is a prince! I have never had a nicer and more helpful interchange with a store employee! Seriously they should double his pay!! Thank you so much Henry!!
-
May 2021 by Remy Medranda
I had a truck driver reverses into me in the parking lot and the home depot's security team is not even trying to help us with the footage claiming the cameras don't record where the truck hit me.
-
April 2021 by Kathleen M.
NEVER will I buy anything here again to save a few bucks! I ordered carpet for a room, was told that one of three people would come and measure, was told to take a photo of the people who would come ( they have a post of the people in the store , which I thought was a great idea ) when the person showed , he was not one of the three I had a photo of, tried calling Home Depot to verify and they couldnt so I had to send him away. Called the store later than night and Lorri from flooring rescheduled it for May 1, here we are , stayed home today and there is no one coming. Called the store who switched me around several times , disconnected me twice only to find out they have the whole order cancelled. I am furious .....
-
April 2021 by Wit N.
Frequently shop here, some really good employees. As I wait on the line for customer service and associates really work well together aside from management that allow customers to be extremely rude to the employees explaining policies and managers giving in to the rude and obnoxious customer demands. Making the employee look like the "bad guy" and them coming out the hero giving great service to the wrong people. So lesson learned... If you cause big scenes and belittle employees you can get away with anything you want. 5 stars for the employees, zero stars for those who let people get away with stuff
-
April 2021 by Keith Labis
Great garden center with excellent quality!
-
January 2021 by Nick D.
A 1-star review turned into a 5-star review thanks to Daisy. After spending about an hour trying to speak with ANYONE with ANY knowledge whatsoever about a particular product, a very sweet operator transferred me to Daisy. She listened to my questions and took the time to not only answer them but also to check to see if they had the product on the delivery truck, which they did. She was even gracious enough to measure the box for me to make sure if fit in my car. After years of reluctantly giving my business to Home Depot when I had no other choice, I was truly blown away with Daisy's customer service skills and genuine professionalism she displayed. Please have her run a workshop for your other staff.
-
June 2020 by Arthur G.
I've been very impressed by how respectful the staff haS been at the Home Depot in Hawthorne. Everyone is masked and their signage is excellent. While I've gone to the Home Depot many times over the last few years, this morning I was there by 7am. I wanted to make sure that I'd be among the few early risers and given my anxieties about the coronavirus, I wanted to avoid being around too many shoppers. As always, their garden department has an amazing selection of reasonably priced annuals and perennials. I was in the market for bricks for my garden but managed to walk out with gorgeous looking lavender plants that smelled great as well as a few other items that seemed to good to pass up. While many garden centers have Sold out of tomato cages, they still had a pretty large selection to choose from!
-
May 2020 by M L.
In the middle of a pandemic, in the home roofing section, there was person cleaning up the floor which was spewing lots of dust. How d*** is that? Yes everyone was wearing masks, but not everyone had googles to protect their eyes. On top of that no hand sanitizers available in the restrooms. They have the air dryers though. How d*** is that again in the middle of a pandemic? Who the heck manages this Home Depot branch?