We Move U

Most Recent Comments

• August 2023 by San J
  Crooks and criminals. They use every dirty trick in the book to rip off their customers, including holding goods hostage unless contract is changed. Jaw-dropping dishonesty from sales, dispatcher, pickup and delivery drivers.They stole my large TV and massive pieces of furniture like king size bed, bookshelves, and a table simply went missing.Lie #1: Volume of goods: Ignoring my precise inventory they inflated the volume by 40%. After loading the truck, I turned out to be correct. But they said "you already signed, we won't reduce the price now!"Lie #2: Hostage situation at delivery: the contract said no Shuttle or Redelivery fees. After taking custody of my family's belongings, the dispatcher tells me bluntly that I had to pay an extra $600, only in cash. This seemed like a well-practiced drill for them.Lie #3: The movers flatly refused to carry some boxes upstairs claiming that they were too heavy, and company policy allowed them to refuse carrying it upstairs. However, nothing in customer's contract mentions anything to that effect.Lie #4: The delivery movers did not reassemble a single piece of furniture even though it was part of the contract.Lie #5: Packaging Fraud - The furniture was supposed to be disassembled and packed by We Move You (part of the base price). They charged me specifically for mattress boxes and I paid for it fair and square. When they arrived at delivery location, they were wrapped up in plastic wrap that was torn and tattered, with substantial water damage.Lie #6: The company repeatedly claimed that their drivers are employees. But the pickup and delivery drivers both insisted they were independent workers that were subcontracted by We Move You.
• August 2019 by Jill R.
  Update: It is now 8:15 pm. Still waiting for them for a 12-4 delivery timeframe. The movers arrived near 10 PM. Had I been in an apartment building, I'd have had to turn them away. They were nice guys who sleep in their truck, and had simply been WAY overbooked by the company. An antique table was broken and a velvet chair had a big water stain on it. I threw it away since reupholstering would cost more than the chair itself. Just a gigantic NO on this company.
• March 2019 by Daniel R.
  DO NOT USE UNLESS YOU GET INSURED AND DOCUMENT EVERY DETAIL OF YOUR BELONGINGS AND THE BOX IT WAS IN. We had our move awhile ago but had a bose radio , nice coffee maker and crock pot taken value of over $800.00. Unfortunately(for us) , we did not get the insurance. They offered us .60c on the pound which amounted to $10.00. They knew what they were doing because only the valuable stuff was taken. BUYER BE WARY!!!
• March 2019 by Ann O.
  Zero stars would be better. They quoted us a price. Did a great job on the front end. Destroyed thousands of dollars of property - including a big xerox copy machine which was thrown off the truck - and then demanded more money to actually unload our truck. It ended up being double the cost - and of course we didn't know our stuff was destroyed until after it was all unloaded. Of course they never made good on any of it - never returned my calls. Big joke! Do NOT use them - and if their ad pops up RUN! It is cheaper to by new furniture!
• September 2018 by Lindsay H.
  Hi everyone, I filed a complaint with the Better Business Bureau. They said they need to receive more complaints like mine in order to take action against We Move U. Help me take this company down!
• August 2018 by Shannon Wolff
  DO NOT USE!! I rarely write reviews, and I can't take back the poor decision I made by choosing this company, but if this helps someone in the future, then it's worth it.
• August 2018 by Sarah D Pittocco
  Beware. It has been 3 weeks since we have moved. This company not only changed the delivery time and day of our items three times but we are currently missing 8 boxes and 5 pieces of furniture. This company has made no effort to return our lost/stolen items nor have they given a clear reason of why or solution to this huge HUGE mistake on their part. We moved 6 hours away with a baby. Trust me. We are devastated. These items do not have a $$$ equivalent. These are memories. Do not use this moving company. They don't care about negative reviews, legal action, nothing.
• August 2018 by rose macdonald
  thieves/liars - was charged 1500 more by the original movers (travel van lines), even though gary the customer service rep said they would be going by the original quote of $3499. the exectutive sales guy (steve) sounds pretty convincing too - after they get ya with their trust, they don't call you back. plus it takes forever to call back. daisy seems nice, but i think she's the middle person in this disaster - i feel she is honest, but who knows anymore.. dean, the driver comes off as genuine, giving quotes from the bible - telling me his guys are honest, and that he was very sorry for any anxiety that was caused . my suitcase was empty - i believe my clothes in that suitcase were stolen because eash case was loaded with clothes. tool box was in there but no key! thats my husbands job!! stuff is literally packed in our unit - we had to rent another unit just to make more room, but there is still an enormous amount that is stuffed inside - we cannot look in there until its time for a final move, but for now we will have to accept that our stuff is ruined, stolen or worse....some of our stuff we could get to the wood is chipped, table legs broken, vacuum wheels broken off. we have a roll top desk in there that isn't even ours !!!!!! i will be writing a new review once we do our final move. stay in touch, and if anyone is missing a roll top desk, its in our unit !
• July 2018 by Shannon W.
  DO NOT USE!! I rarely write reviews, and I can't take back the poor decision I made by choosing this company, but if this helps someone in the future, then it's worth it. This was a NIGHTMARE experience that started off as poor customer service and worsened to many missing items and ZERO response. The sales guys (Johnny J.) are great at getting you in, easy to start with, etc. But then when it comes to fixing problems or providing the expected customer service, they are useless and full of BS excuses. The organization and communication with this "company" is horrendous. They don't respond to emails, they schedule times and dates and then cancel them. I received notices of pickup and delivery at the last minute with no prior communication. There seems to be only one person (Daisy) handling dispatch or questions, who is either overloaded with work or just incompetent. Either way, don't expect what normally passes as customer service or responsiveness or basic courtesy. Prior to delivery, I sent a list of complaints and received no response. After a HORRIBLE experience with delivery, and realizing that many of my things were completely missing or damaged, I again reached out several times by phone and email, and no one responded or answered, or called back after messages. The guy who unloaded my truck basically forced me to sign papers before unloading, and then completely ignored me when I asked about items that were missing. I know I was not smart by signing first, but I was scared I'd never see my things, and I was most definitely taken advantage of. I wont even get into damages on my things, or the state of the items crammed and stacked into the huge truck. People's lives and trust are in there, and there is absolutely no regard for that. What's most appalling is that someone should at least answer my enquiries or TRY to figure out what happened to my sentimental and valuable things. That doesn't exist, and they cannot call themselves a legitimate business. In short DO NOT USE this company, and be very smart and meticulous about anyone you choose.
• June 2018 by Elan K.
  I don't normally write reviews, but I wanted to warn other innocent people who are trying to move. Plain and simple, We Move You does business through bait and switch extortion. We moved from New York to Pittsburgh in early June. We had a trustworthy mover lined up, but Steve is a sweet talker (do not trust him!!) and convinced us to go with We Move You. We sent an itemized list of every item we were bringing and the exact dimensions of those objects to make sure that the movers knew what to expect and would give us an accurate quote. We had that in writing in the quote, in addition to the stops that would be made (we needed our things to be picked up from a few stops). Steve said if anything he was probably over-estimating the price, if anything. The day of the move, the movers showed up and decided they were going to charge $1,500 more than the quoted price. They will likely respond to this review saying that we had more items than they expected, but I will reiterate that the EXACT items with measurements were sent days ahead of time. We did not change a single item. In addition, the mover there (it was not Steve, but someone that We Move You contracted) simply said that he would not make the 4 stops quoted for $150, and that we would need to pay $600 for it, despite the fact that the exact addresses and the price were, again, in the quote. He wouldn't even look at the quote. It was as if it didn't exist and he pulled a new price out of thin air. At this time Steve claimed to conveniently be on a mountain without reception. It was very obvious that we were being scammed. Everyone was claiming that someone else was in charge, they brought my partner to tears, and after several hours of standstill we finally settled on a price $1000 above our quoted price, because we were emotionally exhausted and had no other choice. Then they tried to raise the price yet again at the 3rd pick up spot (my parents' house, and yet AGAIN when they dropped things off in Pittsburgh. They know that they have all the power and you are helpless. The only reason we made it out with only $1000 stolen from us is because my father is a lawyer and modified their sham of a contract. Thankfully, our items made it to their destination unscathed, but please save yourself the trouble and find a different mover.
• June 2018 by Sing V.
  This is NOT an honorable or even a barely decent company to use. Here is a summary of our experience - move cost was based on volume. 1) Filled out an inventory form online and received a quote for a move cross country. We received multiple quotes with volumes that mirrored the volume we filled out on the form online from other moving companies. We Move U did give us (and will also give you) a low ball bid. It will seem extremely reasonable and therefore, we picked them - see what happened next. 2) Movers came as scheduled but said that the amount of the move was now to double as we apparently had double the volume compared to what we stated. Note here again that multiple moving companies came to our home and provided us written estimates close to what we filled online. 3) Due to time constraints and house close constraints, we had to go with these movers. And they knew it. 4) The representative said 2 trucks were a certain volume each and he had to fill 2 of them. We got our neighbor to witness us measuring the truck with a tape and found that each truck was only a little more than half the volume the representative told us. The moving guy refused to make any adjustments and shrugged this away. Basically, they inflated our move by lying about truck sizes. Were not even remotely scared when proof was presented. We took photos of the trucks and license plates to have as proof. They refused to adjust sizing and said they would hold our possessions if we did not pay what we were told to pay. 5) Movers when packing requested 15% tip of our inflated move cost (amounting to $1,500) and I quote "We are moving your personal items. You don't want anything to happen to your personal items right?" Any reasonable person would consider this a threat. These guys are cheats and I'm not entirely sure how the States of NY/NJ allows them to continue to have a license and stay in business. We have reported to the NY AG office, BBB, NY Department of Transportation and Fulton County, GA police. Moves are the worst - but when you deal with charlatans who extort..they are horrid. Do not honor them with even a call or click.
• May 2018 by Tim Mosca
  You will pay more than they quoted. Just remember this post when you book with them and it happens to you. This company is HORRIBLE. We were moving from CT to TX. They quoted us X amount. Didnt say anything about wrapping the couch and or boxing the TVs, they said it would all be taken care of when movers showed up. We were supposed have our stuff picked up Apr 27th. The company called at 3 and said they were 3 hours behind and wouldnt be there til 6-7ish. We said ok. They called at 6:30 and said they would not be at our house til 9ish. We scheduled pick up following morning at 730. They did not show up til 8am, in a rented moving truck with someone else's log. We went over the check list and had a discrepancy because again our tvs were not boxed and or couches/beds wrapped. They quoted us another $500-$600 to take care of it all. We said how about we do it ourselves cause itll cost $100, issues started. We tried to call the sales man that been handling our move and he was GHOST. The moves said they got a call from "headquarters" and were told to leave and not return. It got so bad, we ended up calling out lawyer to try and get our $1,000 deposite back. When our lawyer finally spoke with, i think his name was Bob, he stated he was "Leaving the country on Monday" and wouldnt be available to speak anymore. This "company"is a dam joke.
• May 2018 by Samantha Sharp
  Beware, your deposit is the sales persons commission. also, there's a possibility they will show up to your house and just leave. Then say you refused service and the sales person will keep his commission(deposit) yes it did happen to me.
• May 2018 by EJ Boyer
  Wow. A bunch of fake reviews on here. People actually going off the reviews please be careful. Maybe the BBB reviews are fake.. Hmmm... Let's find out.
• April 2018 by Britney O.
  Hello 5 star review for this company!! I moved from NJ to TX and they assisted all my stuff. Respect and all, they gave me great customer service .with reasonable pricing for moving , this beats all other ones. I couldn't be any more happier with this choice of choosing them to help me move. I want to give a shout out to leon, rob l, daisy,James for all their help to make it possible. !!! Anyone looking to move , link up with this company!!