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December 2023 by Wendy Familia
The worst store, the workers there never know anything. They always give you a number to call somewhere else, horrible. They waste your time.
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November 2023 by adebayo kush
Quite an impressive response time,they actually gave me an explicit breakdown of my expectations of their service won’t hesitate to to come back
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September 2023 by Earlyn Soogrim
At the Fulton office in Westhempstead where I normally pay my bill,I was having issues receiving calls. With a determine and experience knowledge Kenneth Reese was able to solve my issue which I was having for over a year. I was ready to change carrier because I was exhausted by no one being able to help me. AT&T you need more dedicated workers like Kenneth who is very dedicated, polite and knowledgeable about his job in and out the box. He really cares about me the customer and ensuring I got results for my issue. Thank you Kenneth Reese you are the best.
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September 2023 by Jayy Starr
Great costumer service. Dan the sales rep had answers to everything I asked and even gave me more knowledge and the best deals for my bill. This is a go to place for AT&T costumers.
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June 2023 by Rachel Robles
The “manager” Silvia and her so called trainee Javier lie to sell services and devices. When confronted about it they lie again! Claiming they never said what they said to sell the services and devices. I’m outraged and disappointed. I used to trust AT&T but this is the second store that lied to me to get lines of services and devices. BUYER BEWARE!
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May 2023 by R B
Totally unprofessional. Even with a very good credit score, I was told a $1000 deposit would needed to be placed without reason why. The deposit was said to be held for 6 months by Sales rep Dan. After signing contract etc. AT&T calls me 1 month later for the deposit and tells me its 1 year of holding. Sales reps and manager = shady, not honest and transparent and lacks customer service skills. The AT&T service itself is less than desirable as I experience more connectivity issues in Long Island than assumed (My TMobile line does better). Take your business elsewhere. Look through the other low rated reviews as part of your research.
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May 2023 by Alberto Guzman
This company is worse that Verizon I think t-mobile is the best no hight bills
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April 2023 by Shiba Boys
Bruh I thought I was the only one scammed on a trade in. GG ?Not happy to see other customers went through this and got cops called on them. Worst place.
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February 2023 by Ian highsmith
Maria and Dan took there time with me today and helped me problem solve. Iffy on getting a watch for my dad. Didn’t know for sure if he would benefit. After talking to these 2 knowledgeable reps they showed me that my elderly father would love the watch. Please ask for these 2 reps when you get to this store
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February 2023 by Labelle Dine
one of the worst store I know, the manager even call the cops me because I was complaining about a services that they offer to me, they lied about the trade-in option they have, they lied to me just to get in the company, just because im mad about it im asking the manager to d do something about it, the manager upset and asked me to leave the store, until she end up calling the cops on Mme, and refuse to talk with her employees about lying to the customer,,, DONT GO THERE , THEY LIEEEEEE, THIS MANAGER IS THE WORST WITH HER STINK AS ATITTUDE..
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December 2022 by Richard H.
Danny and Juan gave great customer service. They were knowledgeable about adding devices to my line
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November 2022 by Ciana Teresa Hartley
I have followed my original contact, Sylvia Hernandez from the Melville store to her new location in Hempstead.Her professional expertise but more importantly her courtesy and trust worthy character are the main reasons I would travel to her location, even though I have several closer locations to my home. She always gives excellent service.
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November 2022 by maureen collins
Kenny and Javier were extremely helpful. While troubleshooting my device, they still managed to be patient and kind to my 2 year-old twins. Thanks guys!
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October 2022 by Sharon McKissick
Sylvia and Danny were excellent! They were helpful, patient and courteous! From beginning to end they made sure that all of my questions were answered and needs met! Highly recommend this store and team!
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October 2022 by Janicel Olavarria
My Gma went inside to get a prepaid card but the calls aren’t going through. She went back and lady who checked her phone broke her case and did nothing to fix it not even replace it. I would like a manager to contact me about this.
