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January 2024 by Marcela HV
Turned away from opening an account. Because they have appointments but they took care of every other walk in. Sounds fair chase .
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January 2024 by Tara G.
Although this branch is incredibly busy, the staff are the kindest I’ve ever encountered at a bank. I’d like to shout out one person in particular, Delana. In our short interaction and with how busy it was in the store, she could not have been kinder and such a pleasure to meet. Huge shout out to her and the rest of the staff here. Amazing customer service!
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December 2023 by Jennifer Alvarado
Their drive thru ATM never works.
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August 2023 by Justina W.
Coming here willMake you want to cancel your account unless your Hispanic. They only really assist one another. Every time I've came here I ended up having to go to garden city location. It was my last straw when they told me they couldn't recognize a state official document just for me to go to the farther location and they did it with no problem in seconds. And don't think the manager is going to help the situation cause he won't and pride is to high to admit that he just maybe don't know how to do something. Just don't give yourself a headache if your in the town of Hempstead and don't want to travel to garden city go to Beth page across the parking lot as another account plus lower chances in fraud as well.
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August 2023 by chatima james
There is something always wrong with their machines. You either can't make a deposit and when you go it wont show on your account and you have to call the bank to provide the receipt number and provide amount deposited or it won't dispense cash. Then the app works when it wants too smh.
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July 2023 by Brianna D
Honestly, the wait was extremely long. I waited a few hours just to see someone. It’s upsetting.
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May 2023 by David Ventura
I’m not sure what is going on with Chase Bank, but I would advise you all NOT TO OPEN an account with chase or take your money out of this bank. Chase closed my accounts because I made two deposit and the bank has been holding my money for over a month and refuse to release my money. This is happening to a lot of people so be careful with CHASE BANK and now you know what is going on with CHASE BANK!SHAME ON YOU CHASE!
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March 2023 by Annie G
I used the drive thru. I wish people would limit themselves to 2 mins at the drive thru our go inside of its taking longer. It is meant to be a grab and go, not 20-minute banking.The lighting on the ATM wasn't lit on the left so everyone thought it wasn't working, but it was. Upkeep Chase...Upkeep
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November 2022 by Emma Rivera Pérez
Chase (In the Hub): Your employee Jairo needs customer service training.11/7/2022.
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November 2022 by jimmy mancia
Where to start with the worst bank in the area, ATM is never working and when it works there's 20 cars in line. You can't use the ATM that's inside the building when it's closed. If I could rate it 0 stars I would give it -10.
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October 2022 by Sabina Daniel
I wonder is Chase is reading these reviews. You shut your doors very early so no one can access the ATMs in the building. To add insult to injury, only one drive through ATM is working. So there is a long line ofvehicles waiting for one machine. If this is not ridiculous, tell me what is. PLS do better!
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October 2022 by Miñe Mota
The indoor atm area is locked after hours. You’ll have no choice but to wait on line at the drive thru. Be prepared to wait - a very long time.
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September 2022 by James Ramcharran
This place never leaves the doors open to the ATM machines after hours. They do.have drive through ATMS, which are always busy and only 1 machine works.
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August 2022 by James Rammy
This place never leaves the doors open to the ATM machines after hours. They do.have drive through ATMS, which are always busy and only 1 machine works.
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August 2022 by Frank Doket
The worst customer service ever. Extremely rude. Even the insurance company I was on the phone with to get information on a check overheard the conversation I've had with the manager, and he felt she was rude. Never will I step foot in that location ever again.