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April 2023 by Jonathan Muñoz
(Translated by Google) Advisors do not deal well with the public(Original)Los asesores no tienen buen trato con el público
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September 2022 by Ron W.
These guys are terrible ! I got my phone from another T-Mobile store which is being remodeled. So I went here to get my screensaver warranted. The guy at the this store told me that they don't warranty crack screensavers they only warranty the screensaver if it fall off. So I called the T-Mobile down the street in Stevenson Ranch and ask them about the warranty. They said come on down we will take care of it. So when I got there they look up my account found the warranty and fix it for no charge . The guy at this store was so lazy he didn't even take the time to look it up. The funny thing is there was no one else in the store! they had nothing else to do ! Now I now why the store was empty . Terrible Service !
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September 2021 by GEANNA Mariepesquiera
Hello I want everyone to know that a young lady by the name of Sofia who is employed by tmobile/metro pcs at 43 main st in Hempstead WAS SO HELPFUL and kind let's not forget COURTEOUS ..The last 6 days I got the run around and NO HELP SWITCHING FROM BOOST TO TMOBILE..BUT SOFIA WENT ABOVE AND BEYOND HER JOB description..SHE WOULDNT TAKE NO FOR AN answer and was persistent about making sure my problems were resolved..SHE was very professional and always had a smile on her face..I WILL RECOMMEND everyone to come visit this store and remind Sofia of her amazing qualities..SHE offers THIS COMPANY ALOT OF PROFESSIONAL EXPERIENCE AND DESERVES a promotion..I HOPE TMINILE RECOGNIZES HER QUALITIES AND HER KNOWLEDGEABLE PROFESIONALISM
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March 2021 by Rose R.
Referring ONLY to the one in Newhall. JESUS is an awesome customer representative. He actually answers the phone. He knows every question I asked him. Very knowledgeable about phones, his product, the service. Very personable, nice, friendly, cheerful. Fast service. Truthful! Knows his stuff. I. Highly recommend this store only from my personal experience. Great experience. Great customer service. I will definitely buy another phone from him only. Do not go to the Metro PCS in Canyon Country on Soledad. Two girls work there who NEVER answer the phone, NEVER. Know little of their job services. Actually LIE to your face. I needed the girl who knew how to transfer pictures. The other girl didn't know. I asked when she would be in and she told me. I went in and she said the girl Rosita(????) Wasn't there. I asked" when she'll be in". She said "tomorrow". At that point, Rosita walks out from behind the wall. UNBELIEVABLE. She just lied to me. I didn't call her on it. I should have. They don't know much about service, product, anything and they lie. Friendly yes but we need HONEST customer service and their knowledge of their product and service. NEVER again will I go in there. Poor poor customer service. Go to the NEWHALL store and see JESUS. You'll be happy I heard they bring their dogs in too. Hide behind the wall, don't answer phone.
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January 2021 by John
Great staff and service. Very helpful and clean place that helped me with my phone needs. The girl who helped me, Diana, was very informative and friendly and even spoke Spanish when I had problems with some English words.
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January 2021 by Samantha Aguste
Great customer service and very caring young lady. The staff from the store near the area is very nice too. Keep it up!
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January 2021 by Yanira Torres
Excellent customer service, the girl working there is very nice and helpful. I will definitely go back there every time me and my family need a phone.
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December 2020 by Juan Martinez
I do not recommend this store to anyone. Majority of the time store is closed and when they are open bad service.
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August 2020 by Robert G.
This store always has best stock in phones. Best Metro in scv with great customer service as well some other metros actually direct you to this store ! Bilingual staff is great.
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June 2020 by Jairo Avila
(Translated by Google) Very good(Original)Super bien
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June 2020 by Aaaa S.
This store sucks!!! Everytime I go in there they are not helpful ! I even lost my phone and the l**** behind the desk locked me out of my service then sends me to another store knowing they couldn't help because he locked me out !! I wish I could give 0 stars ! I really do not recommend this place !! They suck so bad
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November 2019 by Estrella A.
Amazing experience thank you to Iris ! Was in an out of the store ! Very professional an nice young lady will definitely be coming back !
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October 2019 by Trevor Teeters
Good service and staff.
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August 2019 by Jessica Castro
cant even win 1 star with the service that they have so called alen , he doesnt even work as a statue cause hes so ugly, he only does messes with messes with the customers phone,he doesnt even know how to pay someones with a phone number,what do they have him doing there , if the only thing he does is give people stress with the bad service he gives, please someone give him a class before he continues to working there, he doesnt help for nothing, thats sad
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June 2018 by Michel M.
I had a terrible experience with this alcatel phone. Definiately not for me. The sales staff told me they had no time to explain the phone to me and no discount. I was doubled billed for this months payment and spent an hour trying to get the problem corrected. No avail. Had to call bank to have it taken off. Will cancel my account and get rid of this phone. We go to Boost or anyone else who cares about customer service. Not this company
