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November 2023 by skunk walrus
Down to earth only been there a few times for New York state inspections I've talked to or overheard conversations with most that work there no drama no attitudes It's all good. Authentic experienced, this small business is the place to spend your money getting your car fixed they're busy. That's good. They'll fit you in .be patient It's easy to tell they're on the A list and I'm only three times a customer.
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September 2023 by Rebecca White
Auto 911 went above and beyond! Nobody really enjoys having to take their vehicle in for auto repairs and these guys performed some major surgey on my vehicle and took the time to hear my concerns and addressed the issues that the car dealership completely dismissed. They had to pull out the engine to complete the work but it was still done on time as promised, and at a price that blew away the dealership prices. They also made sure to follow up on my repair, my vehicle now runs without issues or noises. The staff is extremely professionial and courteous. Highly recommend!!
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September 2023 by Bonnie LaMonaco
I always appreciate George's honesty and knowledge. He's extremely trustworthy!
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April 2023 by Lynda Hernandez
Amazing service! Our daughters car broke down while she was away at college and George, Misty and Tommy took Excellent care if us! They did the right thing by us and were trustworthy, full of integrity, responsive and friendly. I highly recommend! If my daughter needs any car services again so far from home, this is our place we'll go to
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April 2023 by Billy Zhu
Very knowledgeable and patient staff. Best experience I had with auto services!Services: Tire rotations
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April 2023 by Kevin M.
AMAZING!!! I'm from out of town and a piece fell partially off on the way up. I got it MacGyvered back together in York and made it up here. Misty and George worked so hard to 1) fit me in this morning and 2) finish the work in record time! They even put back on a piece I didn't realize was missing its clips. And for an incredibly reasonable price!!! I definitely recommend this shop 150%! Thank you so much for saving me!
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January 2023 by Asher Nelligan
George and his crew are absolutely incredible. I’ve been going to Auto 911 for all my auto repairs for about a year now and will never go anywhere else as long as I live in Rochester.Every time I have an issue, a diagnosis is found quickly and the repair is done shortly after. Whether basic maintenance, or major problems, I recommend George and the Auto 911 team for all your automotive needs because you will always get quality.
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January 2023 by mike
Best shop in Rochester. George is very honest and helpful. He doesn't cut corners and walks you thru everything making the experience very comfortable that you're not being ripped off.
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January 2023 by Mia
So happy to have found auto 911. I know that I’ll always be given a great price and exceptional care. They’ve gone out of their way for me a few times in emergency situations. Thank you George and team!Services: Auto side window replacement
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December 2022 by Kevin C
Very open and honest. Owner is always on site and walks you through what is wrong and why things need to be done. For my older vehicle, I trust them more than the local dealership garage. Prices are reasonable compared to other places and I have never been asked for them to do work that wasn't needed.Make sure you call early because appointments can be difficult to get since they have a lot of business coming in.Services: Auto brake repair
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December 2022 by Jeanne Gill
Had a tire going low and was working on the road, they got me in right away and we're very nice to work with.
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November 2022 by Karen Newhard
Good work but no parking and you have to wait until they open to leave car makes you miss alot of work if you go in before they open
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November 2022 by Stephanie Armstrong
My check engine light came on, so I went to Auto Zone to find out what the cause was. I've had bad experiences in the past with auto repair shops so I always stop there first to understand what the issue is. Auto Zone referred me to Auto 911 for repairs. George and the team were so friendly, informative and accommodating. Within a few hours, my car was fixed and for a very affordable rate! Highly recommend!
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October 2022 by Grace Lynch
George was so straight-forward and his garage did a great job on my inspection and brakes. I was a new customer. He's my mechanic now. Good people. Small local business. Win win.
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October 2022 by Chris Patino
Wow… 5 star service! Really helpful staff and generous pricing!! I am definitely coming back and will recommend to friends.I can’t say how much of a relief it’s been after getting my issue fixed in literally one day.I’m not a car person so idk what the problem specifically was, first place I went to said I needed the whole exhaust fixed and then second time I went they changed their quote to only certain parts including cylinders. This place was straightforward and honest about what I needed, no extra bs to swindle some extra cash out of me. Very sincere service!Thank you to everyone there! ★★★★★Service: Exhaust
