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November 2023 by Michelle “MWindom”
Poor and unprofessional Customer Service. I was yelled at by the store Manager Cate as she disclosed they have a high staff turnover rate and the employee who advised me one way did not know what they were talking about. If the store manager treat customers like that I can’t imagine how she treats her staff…which can lead to a high turnover rate. Be respectful and listen to concerns from customers
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November 2023 by Aubrey T.
I have worked with Sharon, Angie, now Kate and they are ALL GREAT! Very professional, all are willing to help, I have been there well over a year they call me to remind me and are there to answer questions. I do recommend Life Storage because of the customer service and these 3 ladies.Aubrey T.
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November 2023 by Kyle Tellex
Sharon is amazing and gave us a great space to use. She is friendly and always willing to help. The units are clean with easy access.
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November 2023 by Jeff Harris
Sharon at the Brighton henrietta tl facility has been exceptional very helpful and is always pleasant to converse with. She has helped me multiple times and I she has made my stay at life storage easier
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October 2023 by Molinari Res Publica
Sharon is so very kind and friendly! She worked to ensure our code worked properly and allowed us to see the units prior to purchase. I will recommend to family and friends!
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September 2023 by anne thompson
This is a great place for storage . It's climate free and easy to use. The staff is friendly!
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September 2023 by Anna Wicks
Sharon is awesome! Always kind and cautious, very perfessional and personable. I love talking to her when I come for my monthly payment! Keep up the excellent work!!
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September 2023 by Ibena Clarai
Needed a new home for grand daughter’s treasures~ fast! Had a small unit and all the larger ones were taken. Sharon, at 1771 Brighton-Townline facility kept an eye on the units. As soon as one was available she notified me. I have allergies and some of the units were dust. Sharon remedied it for me. It’s a consolation to have someone pleasant at a storage unit who is visible. I always see her when I come, either cleaning or checking a unit. I like the indoor unit. The temperature is good. I don’t see remnants of infestation, either. Which puts my mind at ease that the items will not get spoiled.
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August 2023 by Tippi Zhou
SCAM! …. I am just speechless. College student here, I had to store all my necessities in there during summer break. Everything I need in order to function.Paid for three months and when I came back, they told me I didn’t pay them. They say I didn’t have a payment record. But they never notified me AND I have bank payment records as proof. Showing that isn’t enough, I can’t even get essentials out. I have NO BED to sleep on.Went to the bank so sort things out. Turns out it was Life Storage fault for not requesting my payment. They wouldn’t budge and offered to ask their manager. Okay, sure, but school starts in a few days and how many weeks will you drag this out even when this is your fault?They wouldn’t even let me get my essentials out then lock everything else back in before the problem is sorted. So inhumane, I don’t even have shampoo or anything. There is no flexibility. As if my bank payment records means nothing. This whole thing is a scam. Poor communication, poor service, zero space for negotiation. Terrible experience.
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August 2023 by Christy D
When we moved in we were delighted with the security and cleanliness. However, when we moved out it did not feel at all secure. The main entrance gate seemed to be broken, and the back gate was left permanently open so people could get vehicles in and out that way. Better than trying to move furniture through tiny standard doors, but neither is a really good solution.
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August 2023 by Abigail Broscius
Sharon and Tim were great! I needed a lock drilled at an awkward/late time and they were able to jump into action to help. Great customer service!
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August 2023 by Mohsen Aminipour
This is my second Life Storage rental which are used only for a couple of months. I like their accessibility and reliability.
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August 2023 by Cynthia Yu
In the busiest month of the year they can’t manage to keep the entrance door working. If you are looking for quality and a well maintained facility- DO NOT use this facility.
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July 2023 by Kate Flanagan
Linda was terrific! This Life Storage is nice and clean and easy to access. I know my items and I are safe and sound!
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May 2023 by Carson Cole
Linda, the manager at this location, was super helpful to my friend and I who were having troubles with our reservation. She was very kind and understanding of our situation.
