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March 2024 by Cynthia M.
I got a state inspection here and didn't even have an appointment. Terry fit me in quickly and I was done and on my way. Excellent service, courteous staff, and great value. I will be back for other services they offer when I need them.
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February 2024 by Minister Perry A.
Last Saturday I spent 6 1/2 hours getting rear brakes repaired on my vehicle. The majority of the time was spent trying to determine the loud noises my rear brakes were making after the repair. It turns out, they installed a defective rear disc/drum and that required a replacement. In addition to the brake repair it was diagnosed I needed a upper control arm, so I had all the repairs done at once. I asked if I will need an alignment after the control arm was installed. I was told no, I do not. After leaving I find that I did, indeed, require an alignment. I came back a few days later and had the alignment completed or so I was told. Results inform me the alignment was not completed although I paid for it. I complained to the manager who brought the car and immediately upon my 3rd return. They straightened the tires out with the alignment but now my steering wheel was lopsided. They failed to straighten my steering wheel after they've corrected the alignment for the second time. Now that the steering wheel is straightened the alignment is off again. I think I've had enough of Mavis. I have completely lost confidence in the competency of their work. I have completely lost confidence in the quality of their work. The amount of time I've spent is beyond ridiculous. All of these events I failed to mention the bent rim they provided for me. My rims are 100% aluminum and I was told that I bent the rim by hitting a pothole. That statement is believable until I took the rim to have it repaired. Found that the exterior or outer side of the rim was not bent. But it was bent starting at the center hole. The center hole of a rim cannot be bent from a pothole but could only be bent from the machine from removing and placing tires on it. That cost me $330 in addition to everything else I paid. I seriously would not recommend Mavis to do anything to your car except fix a flat or change your tires possibly but even with that you could get a bent rim like I did. They've done everything they could to deny these events happened but logically what was explained is the only way that happened. At one time Mavis brought me a great deal of value and I brought them a great deal of business. Times have obviously changed and those days are done.
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February 2024 by INK BY SHABAZZ
One of My go to locations for my vehicle needs. Fast, fun and friendly. The managers are great and very knowledgeable. B ,Elijah & Tamara no matter who’s running the show I’m sure to get the best service and great deals every time ! God Bless
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February 2024 by Vincent Gingello
I made an appointment for an oil change & tire rotation. I marked the back wheels to ensure the tire rotation was completed. Upon arrival to pickup I find the tire rotation has not been completed as the markings are still on the rear rims which should have been rotated to the front. I brought it to there attention and they said the rotation was completed. They pulled it in and did the rotation. The building, employees and the inside of my car all smelled like weed at pickup. Not trustworthy or professional. I will not return & I suggest you don't visit this location.
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February 2024 by MK
Customer service POOR ,wasn't even greeted when I walked in ,store smells like cigarettes .
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January 2024 by Taylor Nicole
I highly recommend Mavis in Henrietta !!! Bre'Shean , Kevin and ElijahCustomer service was incredible . I stopped in without an appointment and the guys were very pleasant and patient with me as I ask a millions questions concerning my vehicle. They did a full inspection and explained each problem to me very thoroughly. They helped resolve all concerns regarding my vehicle and had me in and out within a hour . I will be returning in the future if I run into any issues with my vehicle again !Job well done :)
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December 2023 by Cody Simonds
I ordered my tires online, showed up they changed my tires and I went to go pay that's when the confusion started. I had a price from online and then the price in store was completely different. They tell you you're eligible for all these rebates, swear up and down you are. I paid the full price which was more than what it said online then I'm told, I'm not eligible for any of the rebates. But my biggest issue is they scratched all four of my rims and did not tell me. They scratch the paint right off my aftermarket rims and no one thought of even mentioning it to me. If you damage a customer's vehicle you tell them even if it's minor. In my eyes this is absolutely unreasonable and I will never have my tires put on at this shop again.
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December 2023 by Marie Ragonese
They were able to get my daughter’s car in quick and offered good advice for a solution. Had a nail in the tire. Recommended that new tires would be needed soon due to tread but didn’t push to try to sell them. We did get 4 new ones at a good price. They were pleasant and helpful.
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November 2023 by Mike Schertzer
Awesome experience in my first visit there. Came in with a flat from a nail (was already off the car). Just wanted to know if it could be fixed. They brought it to the back and plugged it in < 10 minutes. Sent me on my way with a "Happy Thanksgiving". Will go back again for service and buy my next set of tires there. Thanks!
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September 2023 by TS Moran
My college student had a flat tire on Sunday afternoon and Mavis Discount Tire in Henrietta had 2 new tires on in less than 2 hours. JD was incredibly reassuring and helpful in choosing tires and getting our car back on the road quickly. Plus it was out the door pricing that was extremely affordable. Will definitely return to this Mavis location in the future. The car was a standard and all the staff were knowledgeable.
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September 2023 by Jamie D
I had hit something on the expressway and the tire was losing air fast. We found ourselves at Mavis Tire on Henrietta Blvd. and they immediately helped us get our tire plugged. This level of service far exceeded my expectations. Elijah and his team are top notch and who you want to help you when you are in need. Thank you Elijah and Madison for all your help!
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September 2023 by Josiah Marshall
I had a flat tire I needed plugged and put on. JD helped me out at no cost at all! Amazing customer service and great work overall. I would recommend anyone to come get auto work done here! Awesome experience! ?
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September 2023 by Kevin Biata
My son and I took his car over today that needed a tire plugged before he went off to college. JD was extremely kind and attentive to our need. He took care of us right away, and was very helpful about the condition of my sons tires. I will definitely be going back to him in the future. It's nice to see that there is still great service out there.
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September 2023 by Jiawen Gu
JD and his team came in clutch when I needed my front left tire fixed while the whole towns tire shop was packed; they fixed my tire, balanced it at no cost. Truly a day saver! I really appreciate everyone in this team; definitely the go to place when u needed your tires checked
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September 2023 by S R
Worst service I’ve ever received. Would give zero stars if possible. We spent $1100 on tires with a 65,000 mile warranty. Eleven months and 18,000 miles later, they are shot and we need new ones. They prorate them, and knock off $300 total. That’s it?! We got 1/3 of their expected life. Not enough. Refuse to waive any mounting and balancing fees even though we were just there not even a year ago. Whatever. We call on a Thursday to set up an appointment for the following Monday. We drop off our car on Sunday night. They call at 10am on Monday saying “oh sorry, they sent the tires back to the factory since the ticket had been in the system so long”. What?!? We just scheduled this 3 days ago!! So I had to find someone to take me and my four kids to pick it up early. We bring it back a few days later. They call and say, we can’t find the key for the locking lug nuts. We tell them exactly where it is but they claim it isn’t there. So they break off the locking nuts and put normal ones on. When we get there to pick it up, we go to back panel in the trunk where we told them it was and where Toyota now puts them which a quick google search would’ve told them, and behold, it was there!!!! So now we have to spend more money if we want to buy new locking lug nuts. Ugh. Incompetent. And we had a coupon that their company had emailed us, but they wouldn’t accept it on a prorated job. Seriously?!? Your company emailed the coupon!!! Take it off of the labor rate, it was only $20 but anything at this point would’ve been appreciated. Not to mention the employees were extremely unfriendly and have no customer service skills with how to speak to people. So incredibly frustrated and will never ever do business with them again. And we had used them a few times.