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January 2024 by Richard Munnings
went on 1-7-2024 had Joreen for a sales person who was very helpful, friendly and did a great job paying attention to every detail in the process. I bought a Samsung Dryer for $397 that was on sale for $500 off, with free delivery on 1-8-2024. They kept me informed of the delivery every step of the way, you can even keep track of the truck with the link they send you, the driver Named Austin had it here 9:30 am and was very polite and courteous. This is my 4th purchase from Orville's and they have always been spot on and positive!
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December 2023 by K S
Quick delivery with sales people that were knowledgeable without pressuring us. Delivery staff were excellent at getting a big fridge into an older house
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December 2023 by Frank Orourke
Awful company, I spent over $3k and non stop issues with my stove. The technician is rude as well, and they do not stand by anything at all. This company is a 0 star and I will be telling all of my friends and family to stand clear of this company.
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December 2023 by Eastway Insurance Agency (Eastway Insurance Agency)
This is The place to go!!! I was referred by a dishwasher repairman who has been in the business for decades. I could not have gotten anything in stock and delivered in a week from any other big name store. Orville's is the Only big name I need to know moving forward!!!
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November 2023 by Ronald Hodges
Good prices great service ?
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November 2023 by Beleader Cross
Orville's are definitely NOT Good... They do NOT Stand behind their products. We bought a kitchenaid Refrigerator in April 2023 (Very nice)... it has rusted & the door won't fully close. This has happened ALREADY. They came to look at it, acknowledged it was rusted & Seen the refrigeratordoor won't close... They said they'd get back to us.... Got back & stated they'd order the doors to the freezer & Refrigerator . They then tell us IT WON'T be available until January 2024... so exactly what are we supposed to do until then???. We then asked if they would let us exchange it for a new one... Absolutely NOT was the answer... If this doesn't get rectified... I'll be Hughly disappointed.
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October 2023 by Beleader C.
Orville's are definitely NOT Good... They do NOT Stand behind their products. We bought a kitchenaid Refrigerator in April 2023 (Very nice)... it has rusted & the door won't fully close. This has happened ALREADY. They came to look at it, acknowledged it was rusted & Seen the refrigeratordoor won't close... They said they'd get back to us.... Got back & stated they'd order the doors to the freezer & Refrigerator . They then tell us IT WON'T be available until January 2024... so exactly what are we supposed to do until then???. We then asked if they would let us exchange it for a new one... Absolutely NOT was the answer... If this doesn't get rectified... I'll be Highly disappointed. Also when the delivery guys delivered & installed, they didn't level it, it made a loud noise I had to hire someone else to install it and level it. Either way we're not pleased... We paid more than 3500.00 just for the Freezer/Refrigerator. The customer service was great before all of this... Not so much now.
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October 2023 by Lindsay Schwab
Awesome experience today at Orvilles shopping for a dryer. Nick at the henrietta location was our sales person and was knowledgeable, extremely friendly, and not pushy. I felt compelled to review and share this experience because it was just so easy and enjoyable. Thanks, Nick!
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July 2023 by Taylor Tahquette
Left our new fridge half way up our ramp then left really great when the ramp is there for a person in a wheelchair
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June 2023 by Amrita Diol
Thank you!! Very professional service, both in store and delivery. We were in and out of the store in no time. We were informed of the schedule and followed the driver online. Our fridge was delivered and hooked up. Very professional through the house as well. They removed the door and put it back. They stacked up the trash and took away the old one.
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May 2023 by Laura Venditti
From beginning to end, a very positive experience! Jordan was very helpful on the phone prior to me going in, Brian in the store with questions and completing the sale, then John and Mike for delivery and set up today. Thank you!!
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April 2023 by Dee Jones
This place is fantastic! I had found the washer and dryer I wanted by surfing the web. A friend recommended Orville's to me, and I like supporting local businesses, so I checked out their website. The models I wanted weren't on their site so I gave them a call. They had no problem ordering what I wanted. I stopped by that evening to give them a deposit in person, and was impressed with how gigantic and beautiful there showroom was!I honestly can't say enough about how wonderful and courteous the three customer service reps I encountered were. All of my questions were answered immediately and patiently. They really know what they're doing there!
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March 2023 by Marietta P.
I purchased stove, fridge and dishwasher from Orville's. Product is great. Price is great. Delivery is so-so. I got plenty of advice as to time of delivery even when they were approaching and nearby. However, the crew had no drop covers or booties. It was snowing and wet, and they traipsed in and out multiple times bringing in mud and water on carpets and floors. They did great setting up the equipment, but again, would not take the containers and packing materials with them, leaving me with huge boxes and packing matter to dispose of. I would think twice before buying from them again. You can get good products and prices from other vendors who will be much more helpful at delivery and afterward.
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March 2023 by Dan Pirro
Absolute garbage. Price match is done via mail in rebates that are NOT GUARANTEED so I lost money. Service repair broke a brand new dryer so bad that neither the manufacturer nor the extended warranty company would fix it and all Orville’s said was “sorry”. I had to force them to take it back by threatening to dump all 6 appliances back on their doorstep. Never ever again. As soon as all of this fiasco is over I WILL POST all the emails and communications to back up what I am saying.
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March 2023 by J L
The washing machine was great, installed easy, we even bought the extended warrantee. Then it had an issue and it didn't work. So we were well within the warrantee, and even though ORVILLE's in 12 min away from the house in Henrietta, apparently their service company doesn't service West Rush. The hoops we had to jump through to get our washing machine fixed were ridiculous.. Will never buy another appliance from them again. Incredibly disappointed. Took forever to schedule then we had to get another company to come in, pay all out of pocket and then submit to get reimbursed.. Was a complete mess dealing with it.
