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November 2023 by ImTinany Smith
Sent me home with not enough equipment. So had to get tech at later date to install when it was supposed to be self install. Very inattentive to people of color. Do better.
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November 2023 by Steve Nowak
Konan was great everything working ok now. Thankyou.
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September 2023 by Yvonne S
The internet service has regular outages and no one in service will help. Their processes are broken. I’ve had them since 2020 (about 4 years) at my house and service has been unreliable. In 2021, they gave me new equipment, which helped but there are still regular outages, nearly every other month. I get text messages about the outages and they last a few hours usually. So I have a record and I know they must be able to see the outages. Also, they kept raising the prices and competitors are much cheaper. I finally got a competitor service and called to disconnect. The guy talked me into a deal and said he would send someone out to investigate the outages. The scheduling lady told me she didn’t know what the tech would do. Tech came out and he was just a tech to look at the home internet. I told him that it made no sense for him to be here because I don’t have a problem when there isn’t an outage (so the problem isn’t in my home). The problem is with their network and they need to figure out why there’s so many outages. I let him do his job and waste my time and he just confirmed what I said in the first place (that the internet is fine in my home). THEN he said it’s a different department that handles the network down the street AND he can’t escalate the issue because he can’t find a problem. What?! The only reason to escalate a ticket is if you can’t resolve it at the basic level, so it makes no sense that he can’t escalate it. Then I called back to disconnect, got another nice lady who said she would escalate the issue to the field service manager. Unfortunately, I missed his call and he scheduled ANOTHER technician to come out to my house!! So they want to waste MORE of my time to tell me the same thing that I’ve been saying from the beginning and still do nothing because that guy won’t be able to escalate the issue either! So I spent another 40 minutes talking to service, explaining why their process is broken and they shouldn’t be wasting my time with their problems. I’m doing them a favor by telling them that their network has frequent outages (which they should be monitoring and know already, but apparently they don’t monitor their network because it’s been years of the same problem).Don’t waste my time sending home technicians to my house when the problem is not in my house! Finally had a service “lead” send another note to the field tech manager to see if they will send maintenance out. I don’t want to waste any more of my time on this. Just fix your network and tell me when it’s done! Severely frustrating and literally wasting dozens of hours of my time because they can’t get their act together.
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June 2023 by steve russ-clar
Francis was wonderful. Your employees are skilled customer relations/sales people.
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May 2023 by Bob Bower
I recently changed from T-Mobile to Spectrum for my cell service. The contrast in customer service between the two companies couldn't be more dramatic. Getting the necessary info for the transfer from T-Mobile was a nightmare. However, at the Henrietta Spectrum location the service was exceptional. Frances and Brianna went out of their way to their way. They were patient, knowledgeable and respectful of my time. I highly recommend them.
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April 2023 by Michele Strauchen
Bri Wilson is of tremendous value to your company, as she is an exemplary employee who treats customers with the utmost kindness and respect. She has immeasurable expertise and taught me some things that I was not aware of regarding my phone. I just wanted you to know that Bri’s customer service is exceptional. Thank you so much, Bri, for being so helpful and wonderful!
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March 2023 by Michael C.
So they called me 4 times in 2 days trying to give me their promotions. When I told them politely I wasn't interested and would like to be taken off their call list they just hung up on me. This type of service is why we left in the first place.
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March 2023 by Danielle Warner
Always great. Never had an issue with service. James C. at the henrietta store is so kind and helpful!
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January 2023 by Stephanie Brown
Very friendly staff. I had made an appointment and they got me in right on time. Resolved my issue within minutes. Highly recommend making a reservation for an appointment in advance.
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December 2022 by Sean Mulligan
If you enjoy internet some of the time and routinely having to manually reset your internet during important work meetings, sign up with Spectrum
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October 2022 by Kari Laidlaw
Don't say hello when you walk in, one person works here, waited in line for over 40 minutes then she proceeds to tell us we can sign into a kiosk. That would of been helpful when you enter the store to be told to sign in not after a 40 minute wait. Get some help or close your store.
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October 2022 by Emily Dixon
Wait was awful, I've had more fun waiting for the dentist. Line saving system is poorly designed and even more poorly executed. While we were here, 2 groups checked in, 6 had to be told after the fact. At least try not to be as terrible as everyone always jokes you are.
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October 2022 by Amber Fenster
I've been getting very slow speeds & not even close to the speed advertised. The customer support team is very nice & helpful but the price is ridiculous. I am probably going to another company soon.
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September 2022 by OA Dorsey
We were here to get my son an IPhone. We were helped by a pleasant and PROFESIONAL young lady- Miss Bryanna. She was very thorough in her service, she was knowledgeable on everything we asked and assisted us from start to finish.I was really impressed how well she was able to assist us, as well as her fello colleagues with other customers. You GO GIRL!!!????? My son's is happy with his phone, and we are so HAPPY and grateful for your EXCEPTIONAL CUSTOMER SERVICE SKILLS. Keep SHINING!!! I really like this location better than the others too?????
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August 2022 by K K
Brought dead modem, swapped out and was out the door in 5 min. Fast & friendly
