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“Pedro Ortiz was the service technician assigned to me and he arrived very quickly. He communicated with me before arriving, was friendly, personable, and caring. I was grateful for the excellent customer experience he provided. After getting my car up on the bed, he was kind enough to offer to drop me off at the car rental. And he texted me a photo of my car at the repair shop, after dropping it off, for my peace of mind. Thank you!”
“Called for tow 5:30 on a Sunday. I don't know if by dumb luck or not, but Ali was available and very quick to respond. Had me picked up dropped off to the intended location within an hour of calling. Thank you so much for the speedy professional service!”
“This visit was a truck inspection. As usual no matter the reason for taking my vehicles there, they are friendly, professional and I'm respected as a customer. Thus I respect and trust them”
“Brought my vehicle to CARSTAR after a deer hit. Mike and John were extremely professional and responsive! I felt very confident about the work that was being done, and my vehicle looks perfect.”
“Scott and his team did an amazing job with our repair job at Panorama Collision in East Rochester. They were friendly, knowledgeable, honest, and fast! They answered all of our questions and handled the insurance process seamlessly, making it worry-free for us. After picking our car up, it looks and drives like brand new, and the super detailing of the whole car was a bonus we didn't expect. We highly recommend Panorama Collision!”
“Major shout out to the guys at this auto shop for dealing with me today as I spastically sped into the parking lot with a suddenly deflating tire straight off of 490 without an appointment (or a single brain cell) rushing through barely a coherent statement with a very uncool and panicky voice. They were able to patch my tire on the spot while juggling rush hour gas pumping and ACTUAL customers/calls. They did this very inexpensively and truly made my manic Monday end well. I would go back for work there for sure and definitely recommend them now.”
“Best place to bring your vehicle, with people you can trust. Whether it be an oil change, getting new tires for the winter months, or looking at purchasing a new vehicle and needing to have it checked out- they will always take care of you. Family run business. Highly recommend!”
Open 24 hours
532 North St, Rochester
Towing
“I have been using the towing service from Alliance for years on the recommendation of my mechanic. The truck always arrives very quickly, the drivers are professional and courteous & the price is always fair.I recommend Alliance highly.”
“My uncles car was impounded here. The owner was very kind, reasonable, and helpful as my mom and I worked to figure out how to get out. Words can’t express how grateful I am for their help and professionalism.”
“I have used Sutherland for many different things - service, tires, NYSI - just name it. Their staff is extremely professional, and very down to earth. They take time to explain everything. They are reliable. Emmy is their main point of contact - she really goes out of her way to understand the issues, serves as a great point of contact between you and the techs, and herself has significant knowledge. Their service and personnel are second to none!”
Open 24 hours
135 Northern Dr, Rochester
Towing
“Nick was prompt, super helpful, professional and informative. Battery was completely dead in a bad spot-only had to wait 20 min after call. Thanks!! $81 is kinda steep but in a jam I would use Hardings II again and first, thanks for the jump Nick!!!”
“This place is amazing. Both the dispatcher and the tow truck driver were helpful and professional. If you wait on AAA to arrive you’ll die first from hunger and frostbite. Go straight to Action Towing. AAA wanted me to wait two days with my car in a parking lot because they “couldn’t find anyone”. Thankfully, places like this still exist.”
7AM - 9PM
1950 Monroe Ave, Rochester
Towing
“I had an electric issue with my Toyota Sienna and AAA recommended this repair shop. I took a chance and knowing the repair will be complicated and I need to go out of town in few days - I asked the mechanic to repair the vehicle by end of Thursday night. The mechanic stayed until 9pm that day and repaired my vehicle. It shows incredible dedication to customer service, which I really appreciated.I will recommend this gas station/repair shop to anyone looking for committed, knowledgeable mechanics.Thank you”
Open 24 hours
773 Linden Ave, Rochester
Towing
“These guys were fast, friendly and professional. I hate using my AAA, always seems to take hours for a tow truck. But, thankful they have this company under their belt. Wish I could get them all the time. Thanks Rob, you made a stressful situation bearable”
Open 24 hours
95 Seneca Ave, Rochester
Towing
“I can't say enough good things about Excel. I had a bunch of repairs done to my car and they were amazing throughout the process. There were a couple unavoidable hiccups but they resolved them quickly and put in 100% right to the end. I dealt with Barb the entire time and she was amazing. She is very respectful, professional and knowledgeable. It's hard to find an honest garage these days but I would definitely take my car there again and recommend them to anyone I know.”
Open 24 hours
44 Arthur St, Rochester
Towing
“I needed a tow and just randomly came across this company. The driver responded quickly, was very helpful and personable. They didn't overcharge me and did quality towing. I definitely recommend these guys.”
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“Have been taking my car here for a few years and have always had a pleasant experience. They’re accommodating, communicative, trustworthy, and always provide quality service. Highly recommend.”