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September 2023 by Steve m
This experience with U-Pack was great from start to finish. From the office staff to the phone staff to the driver’s everyone was very professional and extremely helpful. We would highly recommend to everyone.
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February 2023 by Onochie Okoye
I never had a moment of concern or discomfort all through my experience with the U-Pack team. They made my move to Missouri a reality. Very affordable, i must confess.
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January 2023 by Q C.
U-Pack saved my move & saved me money! It's a trailer-truck service used to get folks moved from apartment to home, or across country. Quotes are up front and straightforward, instructions are available, and they are very prompt in service and communication. Will surely utilize in the future if another huge move comes about. U-Pack saved us thousands on a move as well. Feel free to research loaders to pack up the truck (which if I recollect they do have a list they will recommend), and you're all set.
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December 2022 by Laura Roche
10/10 extremely happy , service was great in both ends, drivers were professional, my items were delivered in a timely matter.
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October 2022 by Steve D.
We used U-Pack service to move from western NY to TN. We received excellent service, great communication and the best rate compared with the rest of the options. It wasn't even competitive to compare them, honestly, as the rate was better and it included gas, insurance and a driver as well as much longer time to load and unload. They even transported it much faster than estimated. Would use them again for sure.
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August 2022 by Michaela DeWitt
We moved across country and this was by far the cheapest option. And they even delivered earlier than expected. The only reason I withhold a star is because the bar on the bulk head got bent during shipping so we could not access our stuff upon delivery, thankfully one of their drivers were able to come out to us later that day and they were able to help us get it unstuck.
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November 2021 by Jaime Elizabeth Blackmon
I moved from CT to NY and used UPack for the first time. The customer service is excellent, the workers are kind and professional, and all of my stuff arrived on time and in perfect condition. Not to mention, that UPack even contacted my apartment complex to make sure they parked the trailer in the correct place— my stuff arrived to my new place before I did! I will definitely use them again. Best moving company ever!Services: Interstate moving
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September 2021 by Patrick Cronin
Had an appointment for two months to load my cube at their location. Called today to schedule time, “sure, sounds good, we will see you tomorrow!” I run out; grab my truck rental, start loading so I’m ready for the day. I get an email tonight saying “sorry you canceled”. No call, no explanation, no longer an existing reservation. Clearly they ran out of units and figured instead of working with me to find a solution, they just act like total dirtbags. Stay far, far away from this business
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July 2021 by Jim M.
I don't typically leave good reviews as I expect a company to do what they offer and don't need praise for doing so. ABF/U-Pack has given me a reason to leave a GLOWING review. I had to move a 5 bedroom house from WNY to Central Texas. Daunting in every way. ABF was the bright point. Their pricing blew the competition out of the water. They gave me 5 days (including a weekend) to pack at my pace to ensure everything arrived safe and secure. They picked up the trailer when they said they would. Tracking was easy and if there was a delay, the customer service was pleasant and helpful. When it arrived at the destination, I had access to the actual person who dispatched the trailer to my final location. Not a 800 number in another state or country looking at the same data I can see online. Shoutout to Randy at the Killeen Texas depot. I may have called him a few times. He was always courteous and helpful. When we were done packing and unpacking, I got a text to do a simple notification to the location to pick up the trailer. To my surprise and elation, they did it the same business day! I cannot rave enough about this company and the quality of their service. If I ever have to move again, I'd hire them without hesitation.
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July 2021 by Barton Pena
We moved from Texas to Western NY State; the reason we picked U-Pack was because of their ratings. When setting up the move their customer rep answered any questions or concerns I had; he helped me get a military discount as well as a slight reduction in the total cost. I ordered 3 cubes but needed 4, I was unable to order and obtain an extra cube due to the high volume of moves during that time. I suggest that you order more cubes than you think you’ll need.On packing day the cubes were delivered on time and the same on pickup day in Texas. I was told my shipment would take about 7-10 days to arrival but it got there in 4...when notified it had arrived it was held at the terminal until I could schedule a delivery at our new home. All the drivers were friendly and helpful...costumer service was great. Thank you for taking care of our move.
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June 2021 by Jaime Blackmon
I moved from CT to NY and used UPack for the first time. The customer service is excellent, the workers are kind and professional, and all of my stuff arrived on time and in perfect condition. Not to mention, that UPack even contacted my apartment complex to make sure they parked the trailer in the correct place— my stuff arrived to my new place before I did! I will definitely use them again. Best moving company ever!
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April 2021 by Frank U.
Amazing experience. Completed a move from NY to Fla. UPACK customer service was great. Due to our apartment complex we had to have our trailer moved after dropoff and UPACK was right on it. No hidden fees or charges. Just a great experience.
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February 2021 by Gretchen Mittelstaedt
Used a ReloCube to move from Rochester NY to Denver. Excellent service at both the origin and destination locations. The cube was in great shape, clean and dry inside. Easy to load, and all contents arrived as we had packed them. Superb communication from the staff at both the origin and destination locations, and load/unload drivers were great! Appreciated both the web and text updates. Pricey - but worth the peace of mind.
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January 2021 by Andrea Galetzka
We moved across Country had ordered a trailer and everything was planned . when talking to Customer service I was not sure what I needed and they where more than helpful in giving me clear directions. the trailer was delivered on time and the driver explained what to do with ramp and how to pack for the most efficient move. it was picked up and delivered with no problems and everything was the way we had packed it. nothing broken. I received a text with all the information I needed . offices to call when arrived at our destination with directions as to when and what to do. I will definitely use U-Pack from ABF again if needed.Service: Out-of-county removals
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January 2021 by Andrea asarratori
We moved across Country had ordered a trailer and everything was planned . when talking to Customer service I was not sure what I needed and they where more than helpful in giving me clear directions. the trailer was delivered on time and the driver explained what to do with ramp and how to pack for the most efficient move. it was picked up and delivered with no problems and everything was the way we had packed it. nothing broken. I received a text with all the information I needed . offices to call when arrived at our destination with directions as to when and what to do. I will definitely use U-Pack from ABF again if needed.
