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March 2024 by kaylie ogweno
In the past, this post office and their staff have been amazing…. Which is our experience with most places in rochester- people are courteous and kind. However there is one staff at this location I would advise to avoid. We showed up early for a passport application session, which we had reserved online. We had a 1 hour time slot reserved. We came 5 minutes early and had all the necessary documents. The representative told us we came unprepared and said we arrived late to the appointment because we only came 5 minutes early rather than 10. There were very few patrons at the post office and yet she refused to assist us and told us to go somewhere else for help. This particular employee went as far as to say to my face that she did want to serve us, as individuals. No kindness or basic courtesy. It was only due to another employee stepping in to help, that we received the passport services that we had reserved in advance and were paying for. The way we were treated by everyone else at the post office was cordial and polite. We got the passport applications filled within the 1 hour session. But the initial interaction with that one employee was absolutely horrendous and unapologetically rude. We live in Henrietta but I will be avoiding this branch in the future, how unfortunate.
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February 2024 by Tracy Stewart
Stopped at this post office as the main one on Jefferson was unable to assist me and their website was down. The ladies in this office were super helpful and very accommodating. I would highly recommend going out of your way to stop here for all your post office needs. I will be making this my go to office from now on.
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December 2023 by Pam G.
Don’t waste your time going to the Jefferson Road location after hours to use their Self-Serve Kiosk to buy stamps, send a package. They have 3 Kiosks, and “None of Them Work”!! Very frustrating especially when you want to send out packages during this Christmas Season, or buy stamps, especially if you're unable to go to the Post Office during the day because you’re busy working, etc. It’s unfathomable that the “Largest” Post Office in the area would have “3” non working Kiosks. Do better USPS!!!
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December 2023 by Ari W
Not sure what happened, but I used the generic USPS website to report important missing mail per the info listed there. It said to wait 7 days, and I have. Didn't expect a quick response, but I got a call within the hour from this office. Now, when I filled out the request, I asked to be contacted via email. Instead I got a phone call. Luckily I was able to answer at work.The man, the manager there, brusquely tells me off about how his carriers are "only human" and if my mail was dropped they would know about it. Well okay sure. But it's still my mail and it's happened before. I receive my neighbor's mail all the time and I've seen mail fly around the apartment parking lot. Who's to say it isn't mine? How does it get on the ground? Why was my mail soaking wet inside a metal mailbox with a lock on it? Especially at the same time I happen to be missing something? Sorry, but it looks bad. And that's all I said ... didn't say it was for sure.This guy on the phone tried to tell me "you have to wait a few days", well I did! I said it was a week ago, did I not? And your website says to report after waiting 7 days! I'm just following your own instructions! Don't be all uptight because I noticed one of your carriers makes mistakes that might've gotten my mail lost! Did I say to fire her? Did I yell and curse? No. I just wanted my mail. I was more than polite. Despite him being argumentative and rude, and calling instead of emailing, I thanked him for the quick response but he hung up without saying anything. Class act.
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December 2023 by Anna Marie Lico-Alfano
Very nice, never crowded, you go in and you come out in 2 minutes. Depending on your transaction. Next time I'll get photos.
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November 2023 by Lily Jia
Fewer people and patient staff
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October 2023 by Yusheng Jia
Fewer people and patient staff
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July 2023 by W New York
Aerelis ( might have spelled that wrong ) is an employee here that is so freaking good at their job that I’m giving a 5 star review just because of them ! Thank you Aerialis ( maybe that one is right ?)
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April 2023 by josh carlini
Okay I never usually use this post office. But I ordered a package and it’s possibly being shipped to here I believe. So I was told to call this specific one and ask the post office people here if my package was shipped to this post office yet. I called all day today and nobody is answering. I don’t know if it’s a staff shortage here or maybe they are busy helping other people but this seriously should be fixed. This post office is missing tons of calls this whole entire day I bet. I’m not trying to be rude or start an argument with this business but they should answer the phone. I’m just trying to voice my concern with this specific Business. I don’t know if it’s really busy maybe? I have no clue but I’ll try tomarrow! ???
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January 2023 by Julie C
My review is for this USPS location only. I stopped in here to this post office to mail a small package to a friend. The lady at the window (I forgot her name), was incredibly nice and helpful. Facility its self is clean and bright, mailing supplies are nicely displayed, PO Box area is also nice. I will return in the future even though the location is on the opposite side of town where I live.
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January 2023 by LaKisha Gerideau-Rabess
the people in the building are great but my mailman only ever throws my packages at my house. he drives all the way up my driveway, right in front of my security camera, leaks out the window and lobs my packages at the garage. you can clearly hear it hit the floor or garage door and fumble around. he has a coat. the garage is two steps from where he drives up. I don't understand why he can't properly place my package on the ground. it's not like he has to walk around on an icy path. there wasn't even any snow on the ground. i don't understand the problem. if this is normal i rather just make other arrangements
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January 2023 by Kisha G
the people in the building are great but my mailman only ever throws my packages at my house. he drives all the way up my driveway, right in front of my security camera, leaks out the window and lobs my packages at the garage. you can clearly hear it hit the floor or garage door and fumble around. he has a coat. the garage is two steps from where he drives up. I don't understand why he can't properly place my package on the ground. it's not like he has to walk around on an icy path. there wasn't even any snow on the ground. i don't understand the problem. if this is normal i rather just make other arrangements
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April 2022 by Victoria P.
Quiet and great location , but customer service is terrible. Tom refused to touch my package or help get it ready for shipment. Taping a package is part of customer service. Never worked with a USPO employee who did not want to do their job.
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January 2022 by Minnie Churhorse
Absolutely awful. My package was allegedly “delivered to my mailbox” - except that it wasn’t. It was delivered to another street according to the person who answered the telephone. Now they will not answer their phone and my package has not been retrieved and delivered to me as promised. Additionally, we are always having to swap mail with our neighbors because the carrier can’t seem to get things in the correct box. Extremely frustrating and there seems to be no accountability.
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March 2021 by Zachery Combs
Staff at this specific location are very kind and helpful, unlike Jefferson road
