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February 2024 by Beth Bodley
Went to pickup prescription. After waiting in line gate was closed in my face. Saying we have to take are lunch break. After calling corporate I got a call back saying it's state law that they close. Law says only the pharmaciesto take break but cashier may take customers.
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January 2024 by Jim Marventano
Stopped to drop off unused prescriptions at 9 this morning and kiosk was locked, indicator on unit says "when red light is on unit unavailable" -- red light was off. Asked employee about it and she tried door as I did. Her reponse I guess it's not workimg and walked away. Pharmacy was not open.
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January 2024 by Christina Moore
I just wanted to give recognition to the great employees at the Walgreens on E Henrietta Road in the Photo Dept, specifically Olivia. I placed a large card order for my wedding invitations, and there was an issue with the border on my detail cards that couldn't be fixed with the automatic cutting machine. Olivia offered to cut all of the detail cards by hand, which took a significant amount of time and extra work. She did an amazing job, and I'm so appreciative of all of her effort. She truly went above and beyond to deliver great service. I wish I could've given her a tip, but felt the least I could do to show my appreciation was to write this review. Thanks again Olivia!
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November 2023 by Matthew Spirko
Absolutely terrible customer service at the prescription pick up counter. The consultation area even worse. An individual was at the Consultation counter when I arrived at pick up. Two individuals in front if me at pick up and NO ONE acknowledged him at consultation. When finally it was my turn at pick up counter, both clerks left. I said to the last leaving, you're not leaving are you? The answer was yes I am.Glad I live in NC where customers are valued and not in Monroe county NY
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November 2023 by Sarah C.
If I could give zero stars I would. Came to pick up a prescription after the pharmacy had contacted me it was ready. Waited in line for the counter and they said it was nit ready. Waited more time until the pharmacist said it was ready. He then made me wait in line again to pay. If you want somewhere to go to waste time this is the place. If this is your only option expect a wait of 1-2 hours for a prescription.
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October 2023 by Calvin P.
Quality drug store. Each location I visit has equally qualified staff.. Product selection is more than adequate and the staff away helps e when asked. Thank you
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October 2023 by Christa D.
As I am the congenitally deaf senior over 70 age, I want to know about the new COVID-19 booster against X.B.B.1.5. as a new variant of COVID-19, then I still need to know a more information in latest announcement from CDC. At honestly, I really don't like chats otherwise chats turns to be robotic A.I.-- Not as a real representative in contact! Strictly I won't accept any chats! I prefer to contact a real person as the representative in contact-- only. Christa D'Auria
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September 2023 by Julie C
Tried to submit a survey but for some reason the link isn't working. Stopped by here today to pick up a picture order, just 4x6 prints to send to my elderly aunt. The person at the drive thru window was incredibly nice. I appreciate her kindness - I've had a difficult few weeks and my cashier's sweet disposition brightened my day. I use this Walgreens for photo prints all the time, whether it's 4x6's, enlargements, or holiday cards. The location is convenient, store is clean and well stocked, and staff is friendly. Thanks Walgreens! :-)
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June 2023 by Ray Anderson
They never get our prescriptions correct and their sign is upside down.
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May 2023 by Jacob Ramsey
Went to get a passport photo and the process was relatively smooth. Though very odd experience with the employee. When cashing out she seemed like she had touch of an attitude/came off as defensive but everyone has bad days so no harm done. All and all the experience and product weren't terrible.
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March 2023 by Nicole H
Just switched to this pharmacy from the CVS across the street after many years of using CVS. What a difference. This store is clean and organized and the pharmacists and employees are friendly and fast.
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March 2023 by Colleen Lee
The photo printed was not sized properly and when I contacted the store about it the person who answered the phone was extremely nasty about the fact that it needed to be reprinted. There was still white around the edges
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March 2023 by Egan Beast
Girl and her manager refused to give me a receipt for FedEx drop off.
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January 2023 by Britny Blake
The most unprofessional, racist, and dirty Walgreens I’ve ever been to. Please clean your store, it’s disgusting! The team lead Pete was rude, unhelpful, and gave racial motivated responses. I needed assistance with sending money and his response was “I don’t want to lose my job. I can’t help you, you must understand I have a family I have to take care of.” He then continued to harass me with multiple questions after he stated HE COULD NOT HELP ME. When I did not respond to his harassing questions he then said “you must give me an answer.” It was intimidating and I felt threatened. I immediately in order to protect my safety, remained quiet and left that establishment. Pete should be dealt with in regards to his passive aggressive and condescending behavior towards women that are NOT CAUCASIAN. Then there was another cashier she did not have a name tag on, however she had short black hair in a ponytail and glasses. She was 0.1% better than Pete, however she was still inconsiderate, unlearned, and unhelpful. I asked to speak with the store manager and according to Pete he was unavailable. I refuse to ever spend a penny at that location because of the ignorant employees that are employed there. Hopefully, this messages helps someone, just be cautious if you still decide to go to this Walgreens and you are NOT caucasian. Be prepared to face phony service or flat out discrimination.
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January 2023 by Cassandra Barber
Up until recently I’ve never had a problem with any of the pharmacists or clerks at Walgreens. I have a chronic condition so I go to the pharmacy more than the average person.I’m ALWAYS patient, kind and have never once complained or been rude even after waiting for a long time and having to come back (without notice) because of shortages.“It wasn’t until the clerk “Lexi” (I hope she’s not an actual pharmacist) went out of her way to be rude to me - in front of my 8 year old son and fiancé.She didn’t respond to me when I said hello and said nothing when I said have a nice day.I even repeated it nicely because I couldn’t believe she was going out of her way to ignore me.I have never in my life been treated so disrespectfully. It’s like I wasn’t even important enough for her to respond to.She was rude the entire time and both my fiancé and child were also stunned. I drove away and 8 year old asked me why she was acting like that.I normally would just brush it off but I decided to go in and talk to her. To give her a chance to apologize or explain.She not only did NOT apologize but she gaslit me and was completely unprofessional.So then I asked to speak to her manager. I’m not sure what his name is.He was always kind to me I’m the past but when I explained what happened he didn’t address my concerns.He simply asked if I “got what I came here for.” And yes, I did get my prescription but I was hoping for a sincere apology.At the very least I wanted to know someone was going to seriously talk to her and save another sick person from her wrath.I have never not once in my life complained to management. I’ve never even stood up for myself like that.It’s unfortunate that instead of them taking responsibility they decided to blame the victim.Clearly Walgreens doesn’t care about their customers. They see us as a number. We don’t deserve to be treated with basic human decency.At the very least I taught my son that there is consequences to bullying.Although Walgreens and the manager didn’t hold her accountable, at least she won’t be able to keep doing this to others.