AutoZone Auto Parts in Herkimer, NY, is a well-regarded retailer known for its wide selection of auto parts, maintenance items, and car accessories. Customers often praise the friendly and knowledgeable staff who provide good customer service. For example, a customer appreciated Will, who was patient and helpful while installing a new battery in cold weather. Another customer shared a positive experience with Derek, who helped them choose a vehicle online and was kind enough to give gas money; when issues arose with the car, Matt assisted with appointments and repairs, ensuring the vehicle was working well. The store has also received compliments for quick and professional service, such as when a young employee promptly looked up and installed new wiper blades, demonstrating courteousness and expertise. While most experiences are positive, there have been some issues, like a mix-up with ordering wipers, leading to a delay and a lack of discount as promised. Additionally, the store can sometimes have difficulty with availability or scheduling, especially during bad weather, but staff are generally willing to help find solutions, including checking other stores for items not in stock. Overall, AutoZone in Herkimer is considered a reliable and friendly place for auto parts and services, with staff members often going out of their way to assist customers.
They always have a great attitude and are very helpful
December 2025
As I pass manager AutoZone it's good to see the zoners. It's good to see the zoners here at the Herkimer AutoZone Josh s was the associate he was great very helpful and helping me get the right parts and the tools to help get me back on the road within an hour. This is a great team
December 2025
Awesome fixed the front driver light in cold weather with no issues. Saved the night and next days travel issues. Great Store and Customer Service Counter People.
