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February 2024 by Ian B.
Where do I begin? I talked with New Hartford Enterprise. They would not pick me up and sent me to Herkimer office. Herkimer picked me up an hour later and called my wife instead of me to update the time. Fortunately my son was off the bus and we were able to be picked up. We were picked up by a nice young lady. She had two AirPods in her ears the whole time driving, which is illegal in NY State. I get to enterprise and they would not accept tap pay or entering a card manually. I am awaiting my debit card in the mail and needed to use my wife's card. Somehow I have to pay $200 for a rental through my insurance after I was the victim of a hit and run with the driver fully identified. Geico said I needed a card on file and that's it. So I am here in Herkimer stranded with my son on the sidewalk. I cannot believe this is real. This is possibly my least favorite establishment of all time. Dumb policies and did nothing but cause stress and waste my time. I will only use Enterprise in emergencies here forward.
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January 2024 by William Penree
Made a reservation to pick up a car for the day. Confirmed the day prior. Upon arrival time I was told there were no vehicles available. The Utica site said they weren't taking reservations. Luckily, avis/ budget in Yorkville hooked me up so I could go see my son in state duals. I will never go anywhere else. I will never give enterprise in herkimer business again.
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May 2023 by Mrs D4life
Great service, great car. I wish it had been made clear to me verbally that there is a $300 hold on your card until the vehicle is returned but it was in the document so it was my fault for not taking a few extra seconds to review things more thoroughly.
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May 2023 by C Patterson
You guys were awesome! Thank you for all your help while we waited for our vehicle! Will defiantly use your company again.
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May 2023 by Nancy Smith
All friendly and very helpful. I was happy with the car they rented me.
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April 2023 by Sally R.
This company went above and beyond to help my daughter with a last minute rental exchange. They literally called a driver in on a Friday afternoon to come pick her up to make sure she had access to a car before the weekend. I was impressed with the front desk girl as well. She was friendly, prompt and very professional. She made sure the exchange went well. A+
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June 2022 by darryl drone
Alright place but staff don't do an personal car inspection with you and you have to walk a distance to the rental vehicles that are mixed in with other people vehicles
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April 2022 by Lu_ann Lewandowski
I called, prescheduled I was ready to fulfill need of rental car order by my insurance company. They asked time I wanted. I was able to sign , pay my share, and agents were great. I drove mine to body shop. The female agent drove the loaner to shop. And the male agent picked her up, returned to their jobsite in herkimer. I was treated well. Very much appreciated clean vehicles good agents. We use hrk enterprise frequently.. pleased with their vehicles services
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March 2022 by Linda Kaidan
I rented a Hyundai. It was cute comfy and easy to drive. MPG was pretty good too.
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March 2022 by Ryan Dobradi
Customer service was amazing!!! Ended up wanting to the keep the car a week longer, couldn't beat the price!!!
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August 2021 by Lisa L
Spent $75 on a cab ride there and back because your website refused to state clearly that there had to be 24 hour notice in order to book. Also didn’t have anyone answer the phone for me to have it delivered. So thanks for nothing enterprise.
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June 2021 by Lori C
I thought this location would be like the East Greenbush because they didn't have cars I thought this one would be perfect until I got charged a $191 that I shouldn't have been Jake the store manager said he call me back to figure out what happened he never did so now I'm taking other avenues to try and get my money back so unless I can deal with the East Greenbush location I will never again deal with this company because it has been once again proven to me that all this place does is scam you out of money and they don't care so stay away from this location
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May 2021 by Cindy Appel
Super nice fella helped me get a lovely rental. It was quick and easy as long as you bring everything you need. Very nice ride, clean and smells good too.
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February 2021 by Bart Burr
Awesome customer service, I needed a certain vehicle for my work and they were able to find me what I needed and they came and picked me up at my home.
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February 2021 by Brittany George
The Herkimer location has amazing customer service! They not only got the rental car I needed but went out of their way to get me exactly what I needed! It was super clean inside and out. They even did a follow up call to make sure everything went well! Great service all around highly recommend!
