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October 2023 by Kathryn Howell
They overcharged and they don't do as what the customer asks for and me and my friends just got done from there and they made our nails too long we told him we don't want them too long and we don't want them too short my nails are too long and crooked I told her that I work with children and I want it short but not too short and made my friends nails too long she wanted them nice and short and she got a longServices: Acrylic nails
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July 2023 by Andrea Maltais
I’ve honestly never had a rude or bad experience here but I am baffled by how unprofessional the demeanor of the employees at Luxury Nails in herkimer is. I typically only go there if my nail salon in rome is too busy, this being one of those days.. I will only really go there once in a blue moon and IF Lisa is available for my services. I called today prior to going in and asked if they had time for what I needed done. I stated a fill. They said “yes, come right in” so I got dropped off there and upon the second I walked into the salon a girl tells me to pick my color and have a seat at her table. MIND YOU I HAVENT PICKED A COLOR OR EVEN SHOWN ANYONE A DESIGN IDEA NOTHINGG. And another woman with an exceptionally ignorant attitude comes over and says ”I’m sorry but we’re refusing to take you as a client because we’re unable to fulfill the desired looks you require” like I already said I hadn’t shown anyone a reference photo of a design or even picked a color and I’m being told what I ask for is something they’re incapable of. Tbh I have SOOO many friends who complain about the services they’ve received from this place as well as the treatment they received from the workers and I always disregarded what I heard because I myself had yet to experience anything of the sort with them. I was beyond respectful and immediately laughed and left WITHOUT SAYING ANYTHING BACK. As I waited outside for my ride to pick me up four workers then proceeded to follow me out and watch me while talking in another language amongst one another. Veryyyy unprofessionalServices: Foot massages
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June 2023 by Deborah Pardi
They're wonderful and I had been there for years since they open new business I have no problems they always fixed and doing great jobs ?Services: Nail repair
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January 2023 by Barbie Stewart
Went with my bestie sue for manies and a pedi they never dissappoint love zoe
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October 2022 by Jason Harris
These people messed up my finances nails, how bad do u have to be to make such simple mistakes.... she went to use the rest room and is 8 months pregnant so she took some time, she said 5 minutes, and when she came out of the bathroom the lights were all off and the staff had their coats on, when she notices the thumb was smudged, the refused to fix it because they were closing at 7 pm and it was 656pm..... one and only time I'll send here there. There are so many places to go now a days we will find a better place. A dime a dozen... that's why you can't afford to make mistakes in customer service that large these days, sorry but no. And I guess according to them I made all of this up. WE DONT CLOSE UNTILL 8! WE WOULD NEVER DENY SERVICES TO A CUSTOMER!!!But, yes...you did and yes, someone did.
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September 2022 by Sophia Simmons
i have a great experience every time i walk in the door! i’m automatically greeted by multiple people in the salon and asked what i’m looking to get done. i have referred many people there and will continue to do so! great customer service and i am always blown away with the outcome of my nails! i love it thereServices: Nail art
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September 2022 by Kianna Nyanjong
I’m giving this establishment a 2 star review due to lack of consistency. I received an acrylic full set and an acrylic overlay pedicure. The full set was chunky and the retention lasted 1 week and a half (whereas I’ve had full sets from new Hartford last 3 weeks). The full set was thickly laid and the design was simple yet the worker who had did my design (French tip) couldn’t get the lines clean. Now with the pedicure, my cuticles were not trimmed and it seemed like no one understood an acrylic overlay pedicure, when every other salon knows how to do it. They are very dated and for me to pay $170 after tip I just still find that so ridiculously priced.
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August 2022 by Susan H.
Fast and efficient!! The ladies got me in as a walk in and accommodated me very quickly. Nothing fancy about the decor but lots of beauticians and a manger that keep on top of every client to make sure things were going smoothly.
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August 2022 by Jennifer Vaeth
This was my first time going. The people were very nice but for how much I paid for my gel manicure, I will probably not go back. It has only been a few days and the polish is chipping a lot, on almost every finger. Also the dayafter my gel pedicure, the polish just completely fell off one toe.
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July 2022 by Abigale Polhamus
I usually don’t have a problem whenever I come here but I decided to get my feet done the day before my prom. I came in may 13th to get my feet done. When the women was doing my feet she was cutting my toe nails at a weird angle. I usually cut mine straight across because I know if cut around the edges there’s a possibility of getting an ingrown toenail once the nail grows. She made the toenail look rounded. Just a couple days ago my toe started aching and I had just realized today it’s an ingrown toenail. My big toe started getting all red from my nail digging into my skin so I had to do something about it. I’ve never had an ingrown toenail because I take care of my feet and cut my toe nails on a regular basis. It wasn’t until the first time I got my feet done here I get an ingrown toenail. Wouldn’t recommend getting your feet done here.
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June 2022 by Jeanne Martinez
A little over-priced, cost on the board doesn't equal what you pay. Providers are friendly and proficient.
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April 2022 by Abby Mead
Have gone many times, they always do a great job but Cece, (believe thats her name chair 3) is the best!! My nails always come out perfect when she does them and she is very friendly. She even went out of her way to show me what the color looked like on a fake nail before applying to my real nails. Definitely recommend!Services: Nail art
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April 2022 by Proud Dancing Mama
I had my nails done here recently with just regular nail polish and I am upset. I got home and my nails where cracked and by the next day I they where chipping. I know I'm not returning here.Services: Pedicures
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March 2022 by Kari S
Great customer service! Friendly staff! Always up for a nail art challenge ?
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February 2022 by Katie D
I absolutely love getting my nails done here. They come out perfect every time and they're always very quick and always give me exactly what I envision!!
