Walgreens, a well-known pharmacy chain, has received mixed reviews from customers. While the pharmacy drive-thru service is praised for its efficiency, with customers rarely having to wait more than a few minutes, the overall store experience has room for improvement. Customers have complained about the lack of availability of certain products, leading them to seek alternatives at other retailers. Additionally, some customers have expressed frustration with pricing discrepancies, where the advertised sale price did not match the actual charged price, causing inconvenience. However, the store is generally described as clean, and the staff is often noted as friendly. The prices on some items are considered competitive, with the sale prices making them better than other places. Despite these positive aspects, one customer had a negative experience with a clerk who displayed a "non-friendly, rather stay ignorant attitude," which the customer felt was the antithesis of good customer service. This incident highlights the importance of employee training and a customer-centric approach in maintaining a positive brand reputation. Overall, Walgreens appears to provide a mixed experience, with strengths in its pharmacy services but room for improvement in product availability, pricing transparency, and customer service consistency.
Clean store. Easy to find products you need. Staff were extremely friendly.
May 2026
This location is always clean and organized. The staff is friendly and helpful. It is usually well stocked as well.
March 2026
have not been there but asked about a reaction I am having from a COVID shot . call was answered quickly and professional she is a very good listener. couldn't have been better if I ever get another COVID shot (doubtful) I will transfer from the ilion to the Herkimer store.
