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September 2023 by Jason Rodriguez
This is the worst bank in America people do not get this bank if you do not want to get ripped off
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July 2023 by Daniel Silver
I just helped my father-in-law open a checking account at the Hewlett location. The banker, Aneka Grandison, was extremely helpful. She patiently went through all the info and even helped him set up the app on his phone. Her professionalism and willingness to go above and beyond was refreshing. Thank you, Mrs. Grandison.
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December 2022 by VYK
Worst bank branch ever and even worst manager named STACY. AFTER READING READING OTHER REVIEWS, I THINK MY SUSPICIONS ARE RIGHT. THEY PROFILE PEOPLE AND ALLOW "CERTAIN PEOPLE" TO MAKE LARGE WITHDRAWALS. HOW IS IT I PROVIDE MY ID, MY SOCIAL, AND PLACE OF EMPLOYMENT BUT CAN'T WITHDRAWAL MY MONEY. MEANWHILE I'M OVERHEARING THE PERSON NEXT TO ME TAKE OUT TWICE THE AMOUNT I WAS REQUESTING. THE TELLER HAD ME WAIT A WHILE TO MAKE A BOGUS PHONE CALL TO VERIFY A DEPOSITED CHECK ON MY ACCOUNT (THATS BEEN CLEARED AND ON MY ACCOUNT FOR A FEW WEEKS) THEN PROCEED TO TELL ME HE CAN'T GIVE ME MY MONEY. THIS BRANCH IS UNPROFESSIONAL AND WASTED MY TIME. STACY THE MANAGER NEED TO BE FIRED!!!
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September 2022 by Ryan L
Recently went here with no problems at all, deposited a big check and everyone was very professional and nice
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August 2022 by Lolita Barnes
Used the drive up teller. He was quite efficient
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May 2022 by Vickram Chan (Vick)
Shoutouts to Ms. Kelly Sandhu she has been very helpful in my needs of removing the hold on my account which was supposedly fraud and situated the problem.
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February 2022 by Dede Monae
This service manager Kevin Rodriguez was horrible!! Temper was horrible! I was racially profiled!!!! I was trying to make a withdrawal i came with my state id , debit card and they sent 2 codes to my phone with verification. They told me they couldn't verify me & denied my services! I went into the branch to ask what was the reason , Kevin told me to leave and started screaming at me and DENIED giving me my id! This type of behaviour is UNNECESSARY & unexceptionable! He needs to go and there is plenty of complaints as well in the comments about him and nothing is clearly changing since he's so comfortable doing this ongoing. I been going to this branch for 2-3 years and never had this type of issue ever. I called cooperate and made a complaint hopefully something will be resolved with me getting my id back . Wells Fargo definitely will be losing my services and i will be filing a lawsuit & a police report!
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January 2022 by Richard Guo
I had the worse experience in this bank, manager on duty Kevin Rodriguez asked my SSN repeatedly which is annoying but acceptable I understand that they have their policies. But when we tried to withdraw cash from our bank they accused us of fraud and was racial profiling us. When we finally got our money Kevin, stated we don’t need you. You can leave to another bank.
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January 2022 by T Tong
PLEASE STAY AWAY FROM THIS BRANCH - After reading the poor reviews on google, I realized I was not the only one that was targeted. The gentleman that assisted me was the service supervisor, his name is Kevin Rodriguez. I don’t think customers are always right but I do think that everyone deserves professionalism especially when you’re representing Wells Fargo. It was completely unacceptable the way Kevin screamed at me multiple times and asked for my social security number AFTER I verified it twice. I asked the original teller why you guys would need my social again and while she proceed to telling me, Kevin stopped her and said “don’t tell her.” He said “it’s not for verification and I don’t have to tell you.” I had a very unpleasant experience with Kevin so I told him that im going to be reporting to customer service and his exact words was “I don’t care what you’re going to do because I can also mark your account. Im the manager.” I felt targeted as a female and unsafe in the bank, I informed him that I withdrew money from other locations before but he said he knows better because he was a manager for 4-5 other locations. Whenever I asked for clarification, he just kept saying “I thought you’ve done this before so why are you asking again?” I am asking Wells Fargo to look into this so more minority female won’t feel targeted and discriminated. I am looking forward to hearing back.
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November 2021 by Kandy Kane
Poor Customer Service” Supposed to be the supervisor”
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August 2021 by manpreet singh
They don't deserve even one star. This branch is lazy and absurd. There is Guyanese lady (Raini) is a worst banker. No sense to talk. They are not here resolve your issue, instead they make it worse. Avoid to go here. It's waste of time
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March 2021 by kawtel
Unfriendly and unaccommodating staff
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November 2020 by Sasha Whyte
Long wait for the drive-thru but at least they are putting safety first. Tellers are pleasant and process transactions as quickly as possible. Thank you!
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August 2020 by Kamara Shade
They want you to stay in the long drive through line when there is no inside and tellers are available. Avoid at all cost. They should change this to an ATM location or update their website so people don’t waste their time coming here. Useless!
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August 2020 by Mathew H.
Although I've had problems with Wells Fargo Home Mortgage in the past. This review is about my experience with banking at the branch in Hewlett, NY. The staff and service at this location is excellent. They are very organized and familiar with all types of transactions. At other banks it takes forever to find someone who knows how to handle an uncommon transaction. The drive-thru and ATM lines are long due to the branch being open only to essential by appointment visits. The drive-thru ATM has been out of cash for weeks now.Visiting the bank branch is manageable now. They have several security guards outside helping to facilitate the traffic flow and to take non-cash transactions from you to avoid waiting in line. I had to have an in person appointment and the banker was very efficient and fast. She had my transaction completed fast and correctly. She was very knowledgeable and was familiar with the forms which had to be filled out. She also opened an additionalaccount for my business quickly. She was familiar with all the paperwork needed and made the process seamless.
